Contact Viagogo directly - raise a complaint & request a full refund. About this app. The ACCC has also advised consumers to steer clear of Viagogo. To post a ticket for sale on viagogo You must first register with the Site. Viagogo has advised customers who cannot attend a rescheduled event. This may limit your ability to be grantedanother visa. Performance & security by Cloudflare. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. 2.6 Making an Offer. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. I haven't received an email confirming my order. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. If You do not qualify, do not use the Services. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. You will pay NT$9225. Customer offered $500 to take down negative Google review. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 7.1 Ownership of Intellectual Property. What is the viagogo complaint handling process? Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Piggyback tickets may not be sold in the same listing. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. 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In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. They take your money and have no way to ensure you get the tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Also, buyers only pay once they have been to the event and had no issues. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. 5.1 Investigations. All sales and bids are final. The switcheroo could mean a currency conversion fee from your bank. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. In August 2017, the ACCC announced it was taking Viagogo to court. Such notice shall be deemed given one business day after the email is sent. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Viagogo ranks 177th among Tickets sites. If this is also unsuccessful We will not offer a refund. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. It is headquartered in the United States and owned by StubHub Holdings. My event is cancelled or postponed - What do I do? We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. you lose thetravel facility remaining on your previous visa when your RRV is granted. Viagogo will never pay you after you sold your tickets and you can never get back your money. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. When you do an internet search, do not use the word tickets. You can email the site owner to let them know you were blocked. Anti-ticket-touting campaigners the FanFair Alliance . They can't be trusted. To request a refund: From the actions menu, select the 'Request Refund' option. Can I pick up my tickets instead of having them shipped? Stay informed. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Provide documentary evidence with your request to support your claim. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. CHOICE supports the First Nations people's Uluru Statement from the Heart. This includes reports four tickets to . The. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. PLEASE REPORT THEM TO PREVENT MORE VICTIM! "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. At no time do We provide the Buyer's payment information to the Seller. viagogo AG is registered in Switzerland, Company No. This is so we can promote the sale of tickets and items that You list for sale. 2.3 Username and Password. momentum in tennis physics. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. We will also add sales or value added tax on our fees as applicable. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. You may also have extra rights in your state or territory. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. This could be a tough call for many internet shoppers. We take no responsibility for such issues. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. THEY ARE SCAMMER! viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). This means the advertised price looks cheap, but extra fees and charges get added at the last moment. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. View FAQs If you fancy a viagogo event roulette then use this company. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. 1.1 Introduction. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . 1.2 Ticketing Exchange. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. It didn't. Until recently, the final cost price of a ticket . ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. We will also add sales or value added tax on our fees as applicable. 3.1 Accurate Descriptions. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Enter a valid email address (e.g. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. you might incur adebt to the Commonwealth. Note that this is separate from any Tax viagogo is required to charge on its fees. 2.12 Seller Payment. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Your IP: viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Form 1424 - Refund request. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. 5.3 Disclosure of Information. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. . Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. NSW Fair Trading investigating Viagogo for unlawful behaviour. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Editor, Marcus Herbert. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. [It was like getting] blood from a stone.". Viagogo will keep saying they already paid you but they will never show you the proof of payment. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. If you dont know the location of the office processing your application, send the completed form to your. 2.18 Merchant Description. Read more: $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. See something that's not quite right in this article? You also warrant that you own the tickets and are authorized to transfer or resell the tickets. We care about accuracy. 5.2 Violations, Termination and Suspension. the application was unnecessary at the time it was made. She warns other event goers to avoid Viagogo at all costs. 2.5 Tax on Seller Proceeds. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Including any such items constitutes a material breach of these terms and conditions. 3.2 Other Information. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You also agree not to separately contact the Buyer at any time for any reason. You are on a Viagogo website. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. And the original face value of our tickets was nowhere to be found on the site. How do I unsubscribe from your newsletter? -Explore the world's largest selection of events. By using our Site, You agree to accept this Agreement.