clipper card balance refund

The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Refunds are subject to the fees in Section 10. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. They are. Roadshow. How would you improve Clipper? Registration is easy, and its free. Authorize payment below. A: No. Learn more about Clipper on your phone. endstream endobj 224 0 obj <>stream /Tx BMC So take your balance down to $1.50. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. How can I manage the account on their behalf? 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream You wrote about Clipper freezing accounts. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Up and Down arrows will open main level menus and toggle through sub tier links. f There is a $5 fee for this service. 0 0 10.1455 10.364 re *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. If a Clipper card is not used for six months, it can be deactivated. For details about how to apply for a refund, download theClipper Cancellation Form. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. If you have a question, please call (510) 464-6841. Refunds are subject to the fees in Section 10. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. /Tx BMC E\\y\F@B.DHR!"g/ If you don't want to deal with that, just pay the $3 to get the card. Refund will be given as Returns shipping; 14 days: Money Back: . No. Credit Card Type (check one): o MasterCard . I'd calculate your estimated usage and only put that amount on the card. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Transit pass . We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. You can have multiple adult cards associated with a single account. Should I stay at a hotel near the airport? New. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Transit pass refunds are subject to transit agency approval. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. o American Express EMC E\\y\F@B.THH!*o* If your card is registered, contact us so we can block your card from further use. Left and right arrows move across top level links and expand / close menus in sub levels. Less than a cup of coffee. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream Station Agents can also provide pre-addressed envelopes to Treasury. -=9&_j?N3?vjUaFXpJ| Key Clipper information translated to Chinese. /Tx BMC Where to Use On 24 transit services and more. Only registered Clipper cards, are available for refunds. Clipper cards will hold a maximum of $300. Then take a long joy ride on Caltrains. Key Clipper information translated to Chinese. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. For three bucks, just consider it a cheap souvenir. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. H*2T0T341f& 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Tab will move on to the next part of the site rather than go through menu items. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. 0 0 10.146 10.364 re f As others have said, you can get it on the Clipper phone app for free. /Tx BMC Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. If you forget to tag on and/or off, you will be subject to citation. My spouse, relative, or close friend needs help managing their registered Clipper card. 0.749023 g Location of mushroom dispensaries in Oakland? /Tx BMC In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Orders will not load if your Clipper card balance is negative. H*2T0T3415Rf& EMC Skip top navigation. /Tx BMC You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Key Clipper information translated to Spanish. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream If you purchased your Clipper card from a retail location, confirm that the provider activated the card. EMC For faster replacement, you also can pick up your replacement card at an in-person service location. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Pay With Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream If do not tag on and/or off, you will be subject to citation. If a Clipper card is not used for six months, it can be deactivated. Learn More about the future of clipper (external link). Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. This is the version of our website addressed to speakers of English in the United States. f Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. And Metro card. My spouse, relative, or close friend needs help managing their registered Clipper card. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Phone. Latest Clipper News Never miss Clipper news! E\i\\ USF does not issue refunds for a lost commuter subsidy. EMC Stanford University. Describe the situation, including your account information. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. /Tx BMC Need to Order a Clippercard? Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. I dont think you can get back the basic Suica fee either. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. We contacted Clipper and were instructed to write letters to get the refund on two cards. 7) d"W0%Q T endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. Getting dinner in Oakland this Fridaywill I get robbed? Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Can I have more than one card in my Clipper account? Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. E\i\\ Can I have more than one card in my Clipper account? Enter and space open menus and escape closes them as well. Refunds are subject to the fees in Section 10. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. 0.749023 g Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. /Tx BMC Fares are for one-way travel. Please note that, Caltrain has a proof-of-payment system for fare enforcement. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Pay With E\\y\F@B.THH!*o* Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. f Otherwise, you will be logged out automatically. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. EMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Choose to stay logged in or to log out. Its also required if you want to set up automatic reloading. If your card is registered, contact us so we can block your card from further use. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. What should I do if my card is lost or stolen? /Tx BMC The refundmay take 4-6 weeks to process. /Tx BMC bFrADhDwzeCJt>HJG()qCFY9Vq{$s? If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Learn more about Clipper on your phone. about the future of clipper (external link). https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. (visit our Chase Center Servicepage IMPORTANT: Clipper cards will hold funds for . EMC Yes, you can manage your account using the Clipper app and in your mobile wallet. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . I have a whole collection of stored value transit cards from many places! H*2T0T3415Rf& If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Email clipper@bayareametro.gov. Otherwise, you will be logged out automatically. Subject . Min of $5. I would love to consolidate all the cards into one card. You can add value, see what's on your card, and see recent transactions. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. But alas, no longer on bART as they now wont let you exit like they used to. What do you recommend for getting this resolved? EMC 0.749023 g Someone else may be able to use it. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. How can I manage the account on their behalf? QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Clipper says it does not take funds away, even if. The Go Pass is valid for thecalendar year: from January 1through December31. 0 6 affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. This option helps you avoid paying for postage and is the most secure option. H*2T0T341f& Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Key Clipper information translated to Spanish. 0 0 10.1455 10.364 re 0 0 10.1455 10.364 re endstream endobj startxref 0 %%EOF 332 0 obj <>stream endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Clipper's on your phone! hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Pay it forward. Choose to stay logged in or to log out. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& Your Clipper card will not be returned to you. Clipper is committed to protecting your privacy. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream EMC She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. EMC /Tx BMC How can I check my card balance or how much I was charged for a trip? EMC If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Graduate students are not eligible for a free Go Pass after this date. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Treasury will mail you a check. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). HD 0UR K(EP%xg:#6(=VU-zTqwn?p Add value, set up autoload, and check your balance! Otherwise, you will be logged out automatically. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Pay With endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. 0.749023 g ClipperCard is your passport to campus and beyond! I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. 0.749023 g That will show you the cost of each trip. If you ever lose your card, well replace it and restore your value for a $3 fee. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Is there a way to purchase the card without paying the fee? I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. A: Many others are praying, as well. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refundpaper ticketswith a remaining value greater than $1.00. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Refunds are subject to the fees in Section 10. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream The Go and Smart Passesare non-transferable. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. We recommend that you do. All Go Pass users should register their Clipper cards on Clippers website. This is one option for using up the funds on a paper ticket you own. 0 0 10.1455 10.364 re Its also required if you want to set up automatic reloading. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. EMC These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Choose to stay logged in or to log out. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Clipper is committed to protecting your privacy. Paper Tickets REFUNDS. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream So what you could do is to rack up a negative balance to offset the $3 fee. H237402VH2P0P04341Qf& /Tx BMC Log in to your profile to sign up for occasional updates. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. All Access Digital offer for just 99 cents! EMC endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. f There is a 50 cent surcharge per trip for paper tickets. E\i\\ The other option is a refund. A reader in a prior column thought $300 had disappeared from an account. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. It is not available to students or postdoctoral scholars at this time. BART will refund tickets with a remaining value greater than $1.00. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. safe parking at hotels near Oakland Airport?? LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p And Orca card. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Prior to that he was an assistant sports editor at the paper from 1984-1987. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. EMC EMC Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. One beep means you have tagged on, and two beeps mean you have tagged off. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. 2020, Metropolitan Transportation Commission. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. EMC For youth, seniors, people with disabilities and low-income adults.