13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. I would recommend you go there, much better value. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. Usually there are more floats out of the water than in the water. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. Entertainment and hospitality went above and beyond. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. We worked out our new flights and needed to change our airport transfer. A couple of the restaurants are adult only as well. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. Luxury Adults Only. All of the shows were amazing. Javier was one of the best. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. He interacted with every person in ever activity we did and made sure we were well taken care of. If you want to grab yourself a deal there are daily offers that are available. The front desk asked for the number and informed us they would call for us. We could comfortably stream videos and make video calls without dropping. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. If you have a longer trip, it is definitely worth it for all the small extras. Tripadvisor performs checks on reviews. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. We really cant fault the resort for its cleanliness. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Tripadvisor performs checks on reviews. The Dominican Republic shares the island known as the Hispaniola with Haiti. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. So if you like to be close to the hustle and bustle this is the option for you. Package deal Contact accommodation for availability. So, is it safe to take a taxi in Cancun? You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. We also noticed that there was a large volume of staff working throughout the resort. Juan at the martini bar is the best bartender. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. I'm looking for some suggestions of places to play, and the. Own or manage this property? It has been a pleasure hosting you and we look forward to seeing you back soon. Juarez, Km 324 - 342, Mza. I read hundreds of reviews on Google before selecting this hotel. Also a side note - beds and pillows very uncomfortable. You can also put your name in to return later and get a drink or enjoy the live entertainment. The swim up suites are perfect. Cancun. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. The resort and rooms are beautiful. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Airport - Arrival was quick and easy. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. It can be hit or miss. All the activities were well done, but out of the pack Gonzalo and Julio were on top. Are any cleaning services offered at Excellence Riviera Cancun? Only two of the pools are heated and these are only heated in the Winter. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. I would certainly recommend this resort. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. So worth the upgrades. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! Six meandering pools wind through their grounds. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. Please, receive our warmest regards from The Excellence Collection. Please, receive our warmest regards from The Excellence Collection. Please, receive our warmest regards from The Excellence Collection. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. 18 km From Cancun International Airport. When we stayed there in the rooms there were 4 bottles of spirits. He remembered our names. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. There are six main pools in the resort and a number of jacuzzis dotted throughout as well. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Please be aware there is an extra cost for this service. Thank you Javier! The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. That alone was amazing to save us from waiting on hold. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. No sign of any Mexican Food like you would expect to be available? Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 The pool scene at the Excellence Riviera Cancun is first rate. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The staff speaks multiple languages, including English and Spanish. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. Each morning we were greeted and personally escorted to our beach chairs, staff knowing our names, bringing us drinks, snacks, very attentive. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. The staff here were very good and the service was seamless, but the food definitely was a letdown. We look forward to welcoming you back soon to your home away from home. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. The cuisine has so much variety, the drinks are made to the standard you expect. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi We were able to get a covid test at the resort to return to the US. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. We were not ashamed to take any unsupervised float we found if we needed it. All the house wine is the same at every bar and restaurant and it's really bad. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. Please, receive our warmest regards from The Excellence Collection. Yes, a shuttle service from the airport can be requested. These are usually put up throughout the resort and be sure to ask in the spa if not. For more on the Excellence Playa Mujeres, check out our review here. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. We had the test after lunch and had results before dinner delivered in an email. housekeeping team cleaned twice a day, and we always had fresh towels. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. Excellence Riviera Maya excellent. The grounds are gorgeous. This is one of the Excellence hotels initial resorts. Many people bring their own insulated drinks with built in straws. The Mahi Mahi Skewer on the lunch menu was top class. 2 They were waiting with a very comfortable luxury SUV for us outside the airport. Is parking available at Excellence Riviera Cancun? The bar service on the beach was on point and our drinks never reached the bottoms. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Wedding planners, along with wedding packages and honeymoon packages are available. It is just a slight reduction that you wouldn't notice if you haven't been there before. It was a bit stinky at times though. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. If seafood is your thing then this is the restaurant for you. The airport/airlines recommend an App like VERIFLY to upload your results. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). It has been a pleasure having you with us and we look forward to seeing you back soon. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Also, the water was way too warm for almost all the pools. COVID Safety: We are vaccinated, so felt safe traveling. COVID Safety: We are vaccinated, so felt safe traveling. Because the ocean was not appealing, the pool areas were packed. The Mile Spa is a solid offering. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. Masks are required on flights and airport. 90'ish degrees. This is by far the best all-inclusive Ive ever stayed at. Bike ride is a great escape from this great escape. There is a golf course located right next to the resort. Its a must-try if you like Asian food and was our favorite restaurant on the resort. Yes, Wi-Fi is included and is available throughout the resort. There is a second floor with a private deck and plunge pool. Ensuring proper protocols are in place. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. Its a simple fix I will remember for all future trips. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. They were lower than usual, especially the lazy river around the spa. We would suggest booking before you go. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ Be prepared to pay for the experience though. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! It has TVs all around the bar and has a nice selection of beers and bar food options. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. more. The pork was so succulent and delicious. Thousands of family travelers come here for their sun-soaked holiday each year. Youll be escorted to your room and your bags will be with you momentarily. Located in the Riviera Maya region of Cancun. We appreciate all of your hard work in ensuring our vacation was top notch. Our driver wore a mask and we did too in the enclosed space. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. He leads the daytime activities. Each night it felt like we were whisked off to a faraway location with some really solid eateries. The entire staff at the resort wore masks the entire time. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. The facilities available at the Excellence are really at an elevated level. It might be a good idea to research some of . Airport - Arrival was quick and easy.