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As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Make sure the backlight on your phone is set nice and bright. Are there any events I can't use my Ticketek Gift Voucher for? Version 5.22 B82 R0 You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Placing seats on hold and redeeming them is limited to online transactions only. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . If you have an issue with tickets purchased through an unofficial agency please return to the point . The original expiry date still applies to any balance remaining on your voucher. No, we cannot refund the additional charge for the Refundable tickets. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Gift Vouchers can be purchased for specific events when available. There are many ways you can redeem your Ticketek Gift Voucher. Please be aware your membership number will never change throughout your years of membership. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Will mobile tickets be removed from the Ticket Wallet after an event? Where can I get more information about privacy for Friend Spotter? Set up your My Ticketek account, or check the details in your existing account. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Can I still access the full site on my phone if I need to? Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Ticketek Terms and Conditions of Sale. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. I am traveling the country and have a New Zealand address but my billing address is overseas. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. We sell tickets on a "next best available" seating system. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . When tickets are no longer available the event will be displayed as Allocation Exhausted.". You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. At this time Ticketek NZ cannot post tickets overseas. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Postponed and Cancelled Events. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Find out more about. <> You can find information on how to access your Mobile Membership through the AFL Live App here. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Change My Location When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Who is entitled to a concession or child ticket? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Accept the Ts&Cs and "Submit" 9. Your barcode will be on the first page that opens (the homepage). No, only Mobile Tickets can be added into your Passbook. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. This allows the Friend Spotter feature to link your seat location with your Facebook friends. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). My Ticketek Ticket Delivery. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. If magnified, the display may be blurry. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Be sure to select the discounted 'member' ticket. . Write a review Ask a question. If you would like your event to be one of these, we would love to hear from you. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. Can I request a refund if I change my mind about attending the event? Request details from Ticketek when booking your ticket. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. General Terms and Conditions Tickets purchased to General Admission events cannot be refunded should they be lost. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. No, there will not be a priority system in place for AFL Members dining in 2023. More information relating to mobile ticketing will be communicated in the lead up to the season. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. How do I redeem my Ticketek Gift Voucher? Log into your My Ticketek account and make sure all the details are correct. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Once you have selected your ticket(s), there is a time limit of. When you book online you cannot choose the location of your seat. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Can I request a refund if I accidentally selected the Refundable tickets option? This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. What happens if I purchase multiple tickets and haven't received them all? What qualifies as a concession ticket? endobj The app also uses your location to alert you of events currently being held at specific venues. We do not send tickets to PO Boxes or business addresses. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Replacement cards cost $10. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Invitee B starts purchasing two seats from hold. Do I need to add to Passbook to gain entry into the venue? Tap the trash can at the top right of the event pass to shred the event pass. What are the different types of Ticketek Gift Vouchers? How can I receive my Ticketek Gift Voucher? You now have the option to have your sign in details remembered for your next visit. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. This means that for each event, tickets become available in order of best seating according to the promoter. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Ticketek routinely mismanages ticket processing which should be simple. How do I request a refund if I have purchased Refundable tickets? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Hello fresh has an offer on Ticketek, which is a scam don't click it . If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. 4 0 obj Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Choose the best delivery option that suits you. endobj Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Check your billing and account details. Invitee A starts purchasing two seats from hold. Gift Vouchers can also come in pdf format, which can be printed. My Ticketek; Gift Vouchers; After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Why can my friends (invitees) only purchase the held tickets one at a time? endobj Ticketek Online Terms of Use and Privacy Policy. I've sent an invitation but some or all of my friends did not receive their emails. Have more questions about Ticketek Gift Vouchers? Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. All members will have access to buy at the same time. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Your region is identified by your IP address. How do I unsubscribe from My Ticketek emails? When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Refunds, Payments and Exchanges. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. The email account that the message has been sent to is closed. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. chevron_left. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Staff are amazing under the circumstances," a third said. Please wait a few seconds for it to load. Will the event be reserved seating or general admission. Please note that there will be large wait times on the phone when dining tickets go on sale. If this does not answer your queries, our friendly team will be happy to assist. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009.