marta mobility customer service marta mobility customer service

Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Operators cannot make change. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. A MARTA Mobility Service Agent will explain the service and/or mail an application. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. 404-848-5000 . Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. You may also e-mail: If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. MARTA Customer Experience. All fare types must be loaded on a MARTA Mobility Breeze About MARTA. Click this link[ You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. . MARTA is smarta! Learn more. Small strollers or carts must be securely held and not block aisles or passageways. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. When a return trip is needed, indicate the desired pick-up or drop-off time. Lost Item Inquiry Formfor lost items. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. 2424 Piedmont Road, NE Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Customers can confirm and cancel future trips through the automated system and the MARTA website. MARTA Police (Non-Emergency) 404-848-4900. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Customer Service. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. It's part of making MARTA a transit system everyone can use. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. All future replacements are $5. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Using tobacco or electronic cigarettes or vaporizers is prohibited. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. MARTA Mobility does not access residential driveways. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. 404-848-5000 . To view the full code, please visit Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Where can I purchase bus passes? Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. MARTA Police (Non-Emergency) 404-848-4900. Door-to-Door service is available to customers who require such assistance. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. This service is designed for customers who can use the fixed route system if an accessible route is available to them. 2424 Piedmont Road NE APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. 3. Riders' Advisory Council; . The assigned Mobility bus is scheduled to arrive during this time. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). 404-848-5826. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. You willstill have the optionof goingintovoicemail. Subscription service can be suspended for a maximum of thirty (30) days. 2424 Piedmont Road, NE Inconvenience in using the fixed route system is not a basis for eligibility. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Overview The fax number for Mobility Eligibility is 404-848-6900. Customers will be asked to leave a voicemail with their name and phone number. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Customer Service. A CCR will return the call and complete the reservation. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. 3. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. VI Complaint Resolution Procedure and Form. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility Indicate the type of mobility aid used, and if the lift is required. 2424 Piedmont Road, NE MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Atlanta, GA 30324-3330, Via Fax: Customer zip code, which is the password to access the automated system. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Solicitation or selling goods or services without the express permission is prohibited. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Customer Service. Please make sure all personal items are safely secured and out of the way of other customers. MARTA Mobility Operators are expected to obey the same rules as our customers. A $5.00 replacement fee will be charged for all subsequent replacement cards. How much does a Reduced Fare Breeze Card cost? MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Please complete the If you were issued a permanent card, your eligibility expires three years from the date of issue. Travel Companions are subject to the regular MARTA Mobility fare. Administering medication is the customers responsibility. MARTA Mobility Customer entering through Rail Station fare gate Weekday: 4:45 AM - 1 AM; . Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Mobility Operators do not provide services that exceed door-to-door assistance. for any inconvenience. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. The fax number for Mobility Eligibility is 404-848-6900. http://www.itsmarta.com/ride-with-respect.aspx. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. view details. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Parking Availability; Parking Fees; Key Parking Status; More. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Please indicate if no return trip is necessary. A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. MARTA is a stable in Atlanta and people stay with them till retirement. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Same day cancellations are cancellations made on the date of travel. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Also please be advised that this card must be surrendered upon request by a MARTA official. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Visit our Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. We don't offer Reduced Fare versions of any of our pass programs. University Program. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Partnership Program. MARTA reserves the right to limit the number of replacements. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus.