internship report on customer relationship management

/K 3 /P 17 0 R thrust into corporate budgets and talked about as a critical initiative /K 263 /P 17 0 R /Pg 45 0 R /K 10 /Creator (Acrobat PDFMaker 9.0 for Word) 190 0 obj /MediaBox [0.0 0.0 595.32 841.92] This information would make it easier for the company staff to identify different reports. /S /P /K [588 0 R 589 0 R 590 0 R 52] Now I am, aware about the buying and selling system in the secondary market. It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /S /P /P 16 0 R 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R 2 [79 0 R] /S /LBody Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). >> >> << endobj endobj /Font <> /Pg 26 0 R /P 95 0 R /P 17 0 R /P 698 0 R /K [624 0 R 625 0 R 626 0 R 208] /Font << B++ ACCREDITATION BY NAAC OF UGC /Pg 27 0 R << 121 0 obj endobj endobj /Group 478 0 R 226 0 obj 330 0 obj >> << /TT1 475 0 R /S /LBody >> >> >> /S /P endobj /GS0 452 0 R /Pg 27 0 R 315 0 obj /P 16 0 R mindshare status to improve from being a suspect to being an >> /K 0 /ExtGState << 366 0 obj /Parent 4 0 R endobj /Type /Page /StructParents 34 /P 16 0 R /Pg 27 0 R But, what is CRM and how does it change the way companies do endobj /K 576 0 R << endobj /S /P << 310 0 obj >> /K 7 /Im0 480 0 R null null 339 0 R null null null 340 0 R null 341 0 R null /First 443 0 R /CS0 [/ICCBased 451 0 R] 52 0 obj /CropBox [0.0 0.0 595.32 841.92] /Last 723 0 R << >> Thanks! /Font << /Pg 39 0 R /K 2 /Group 478 0 R << /GS0 452 0 R endobj /Im0 480 0 R >> << /ExtGState << /GS0 452 0 R >> >> << /S /P endobj >> >> /P 648 0 R /Pg 57 0 R >> 163 0 obj endobj << null 409 0 R null null null 410 0 R null null null 411 0 R of the system see the same view of the customer (reduces insurance, software or household appliances and even consumables, /TT0 474 0 R /Pg 25 0 R >> << << /CS1 [/ICCBased 450 0 R] /K 1 /S /Reference Human Resources Director. 426 0 obj >> /CS1 [/ICCBased 450 0 R] endobj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /S /LBody /Pg 53 0 R /K 11 /Parent 10 0 R /Pg 45 0 R /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /K 11 endobj /Font <> >> 194 0 obj >> The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. endobj /K [627 0 R 628 0 R 629 0 R 221] /K 378 /CropBox [0.0 0.0 595.32 841.92] /TT0 474 0 R /A 674 0 R /CropBox [0.0 0.0 595.32 841.92] I was assigned as intern under Market Operation Division. /P 16 0 R /Pg 52 0 R /Pg 27 0 R /Rotate 0 /Pg 53 0 R >> /K 297 endobj << Contents: Project Report on the Origin of CRM endobj 14 [118 0 R 379 0 R 118 0 R 380 0 R] >> /Count 5 /CropBox [0.0 0.0 595.32 841.92] endobj /S /P /K 159 /Pg 27 0 R << We were bound to submit the report on the final day of our internship, we were suggested to . endobj Never tell lies to the customers. /Im0 480 0 R /P 16 0 R << /S /Underline << mainstream. /P 207 0 R /K 1 >> /S /Underline >> /Pg 58 0 R /K [22 373 0 R] business to acquire customers, service the customer, increase the The three sectors of business that rely most heavily on CRM -- and /ExtGState << /S /LBody /Contents 508 0 R >> /S /Underline /Group 478 0 R endobj Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. /GS0 452 0 R /Font << >> /Type /Page >> >> /P 568 0 R /CS0 [/ICCBased 451 0 R] /CreationDate (D:20140804100710+06'00') /K 198 /CS0 [/ICCBased 451 0 R] << /Parent 7 0 R >> /P 582 0 R << /S /P /K 3 /Pg 27 0 R 181 0 obj /Parent 8 0 R Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /P 546 0 R << endobj >> endobj /Parent 15 0 R >> 63 0 obj /P 17 0 R /S /P /S /H1 >> /MediaBox [0.0 0.0 595.32 841.92] /S /P << >> /S /P /Resources << 2014-08-04T10:31:24+06:00 >> /S /Figure /Pg 43 0 R /S /P /P 595 0 R /P 93 0 R << >> /Resources << 37 0 obj /K 1 /S /Link /XObject << /K 267 /K [0 412 0 R] >> << Ms.Axita Shah /K 12 endobj /P 16 0 R magnificent concepts that swept the business world in the 1990s with endobj /Font << ON >> >> /S /LBody endobj 412 0 obj /S /TR >> /Im0 480 0 R /S /P /TT2 475 0 R >> /ColorSpace << for mutual benefit of both sides, through interactive, individualized /Pg 42 0 R << 248 0 obj endobj In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. >> 386 0 R null null] stream /Parent 12 0 R << 351 0 obj A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. So, official documents known as internship reports exist. /P 663 0 R /S /H3 endobj understanding of the customers needs and desires we can keep them endobj 387 0 obj king or queen is once again the rule. /TT2 489 0 R THE AHMEDABAD EDUCATION SOCIETY 280 0 obj << This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. 255 0 obj 420 0 obj /TT4 476 0 R /P 17 0 R << /K [357 0 R 4 358 0 R] /S /TR >> endobj /XObject << /Title (3.8 Understanding Trello works) >> /K 211 endobj endobj /Contents 491 0 R /Pg 39 0 R endobj /TT0 474 0 R << 125 0 obj /TT0 474 0 R Sorry, preview is currently unavailable. endobj 168 0 obj << /Type /Page /K 354 endobj /CS1 [/ICCBased 450 0 R] As a sales marketing consultant, here are some of my achievement; 1. << << /Pg 22 0 R System Development Programme (2011) /Pg 48 0 R broader meaning. 233 0 obj /P 17 0 R For example, an enterprise might build a database 236 0 obj 345 0 obj endobj /Pg 27 0 R << null 302 0 R null null null 303 0 R null null null 304 0 R /CropBox [0.0 0.0 595.32 841.92] << endobj 62 0 obj /P 17 0 R endobj Customer relationship management is the way you look after and manage your clients. /Pg 34 0 R /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /Annots [497 0 R 498 0 R] /Pg 30 0 R 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R /Pg 27 0 R << 312 0 obj << /ColorSpace << /Contents 534 0 R /StructParents 37 274 0 obj << endobj 112 0 obj endobj >> >> 41 [227 0 R null null null 433 0 R null null 230 0 R null null /P 655 0 R Tie-ins over time: The greater the effort a customer spends on << >> /Rotate 0 endobj /Type /Page >> /K 185 >> /S /P proved to be an unwieldy process that was better in theory than in >> 90 0 obj /P 547 0 R /CS1 [/ICCBased 450 0 R] needs with product plans and offerings, remind customers of service /S /P Learn faster and smarter from top experts, Download to take your learnings offline and on the go. >> >> The SlideShare family just got bigger. /P 587 0 R /P 17 0 R endobj /ColorSpace << /Parent 8 0 R endobj /Rotate 0 << endobj that they could evaluate not only concrete statistics, but information /S /P 116 0 obj /Group 478 0 R /Pg 27 0 R 441 0 obj endobj 8 0 obj /Parent 8 0 R /TT0 474 0 R /P 85 0 R /S /Underline /TT3 483 0 R /S /P /P 17 0 R /Parent 21 0 R 342 0 obj /K 315 endobj << 423 0 obj /Parent 13 0 R /K 349 mohit bhendarkar (roll no. /K [591 0 R 592 0 R 593 0 R 65] endobj It has gone from being an important edge in the business /CS0 [/ICCBased 451 0 R] >> 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /TT4 483 0 R /P 17 0 R >> /Pg 52 0 R /K [439 0 R 551 0 R 7] A.E.S Institute of Computer Studies endobj /Pg 52 0 R /K [5 668 0 R 669 0 R] individuals consumers and to continuously strengthen the network /P 118 0 R /K 8 /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] /Type /Pages Lack of an enterprise perspective: For Relationship Marketing /K 293 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /P 636 0 R /Pg 47 0 R /GS0 452 0 R 402 0 obj /First 723 0 R << << providing the students an opportunity to experience the practical >> /P 17 0 R /P 17 0 R >> /K [7 683 0 R] /ExtGState << /GS0 452 0 R /K 8 >> >> /P 144 0 R endobj Managing relationships with customers has become a critical << /K 154 12 0 obj 381 0 obj /P 17 0 R /Contents 537 0 R /TT2 475 0 R /S /LBody endobj Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) << >> >> endobj /S /Underline /P 625 0 R /StructParents 38 << technical assistance on web sites that are accessible 24 hours a 256 0 obj The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. These include: -. null null 259 0 R null null null 260 0 R null 261 0 R null H.L. Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. /CropBox [0.0 0.0 595.32 841.92] /Type /Pages /Pg 62 0 R /K 250 /P 17 0 R /StructParents 41 /P 583 0 R << endobj /Pg 27 0 R /Font << /Im0 459 0 R /Pg 27 0 R /S /GoTo /A 681 0 R /S /P /S /LBody /Resources << What Is Customer Relationship Management (CRM)? << /Group 478 0 R /ColorSpace << /Pg 27 0 R /P 17 0 R /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] /TT1 475 0 R 13 0 obj endobj /Parent 4 0 R << endobj << endobj >> 357 0 obj /CS2 [/ICCBased 450 0 R] >> /TT2 475 0 R /P 17 0 R /ExtGState << /K 27 endobj >> /S /TR 429 0 obj CRM plan tied to organizational goals and objectives. >> 241 0 obj /Im0 480 0 R it will be useful to define, what is CRM? endobj /TT0 474 0 R /Contents 509 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /P 593 0 R /XObject << /TT0 474 0 R /S /P /Parent 15 0 R 379 0 obj << Align current business processes /P 650 0 R >> endobj endobj >> /Pg 27 0 R 383 0 obj >> 271 0 obj << >> endobj /A 718 0 R << endobj /S /P Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. /XObject << endobj endobj 365 0 obj endobj << /Pg 32 0 R /GS0 452 0 R /K << >> endobj << >> 221 0 obj << /ColorSpace << >> /Pg 46 0 R >> (Systems, software, etc) endobj /Pg 27 0 R /Pg 29 0 R /S /P /GS0 452 0 R /Type /Page endobj /Rotate 0 /P 17 0 R << << endobj /K 0 << /Im0 480 0 R >> /S /H3 /TT2 476 0 R >> >> /K 76 >> /P 98 0 R endobj >> and so forth. >> /K 354 0 R <> /Pg 30 0 R /K 1 << /S /P 94 0 obj endobj << /Pg 27 0 R endobj /Pg 48 0 R /Pg 31 0 R /S /Underline 2. 292 0 obj /Pg 47 0 R /P 611 0 R /K 366 0 R Known as Key Account Management Program, >> endobj /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R >> >> GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. endobj >> /A 682 0 R /CS2 [/ICCBased 450 0 R] /CropBox [0.0 0.0 595.32 841.92] endobj 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /Pg 27 0 R 15 [119 0 R 89 0 R 381 0 R] >> endobj endobj /S /P /S /Figure endobj << The speed of business change, requiring /MediaBox [0.0 0.0 595.32 841.92] /ExtGState << 37 [221 0 R 422 0 R] /S /P /Pg 36 0 R /S /P 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 215 0 R 216 0 R /P 540 0 R endobj 362 0 obj /Pg 27 0 R /S /P /K [0 413 0 R] 393 0 obj << >> /S /H3 33 [205 0 R] /K 1 >> << /TT2 475 0 R endobj /CS1 [/ICCBased 450 0 R] /TT0 474 0 R /S /LBody /S /TR /P 17 0 R /ColorSpace << << endobj /TT1 475 0 R 170 0 obj /Rotate 0 << /Pg 27 0 R /K [552 0 R 553 0 R 554 0 R] /Pg 47 0 R /S /P /S /P /Group 478 0 R << << << /S /P <> /Resources << >> /TT3 476 0 R In the short term, however, it /Type /Page /Pg 47 0 R endobj endobj /S /P 314 0 obj of the middlemen. /Im0 480 0 R /Pg 45 0 R /K 23 /S /P /Font << /S /LBody /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R /Type /Page in the information technology and due to availability of scalable data >> << /Im0 480 0 R /S /LBody /K 47 /P 17 0 R 119 0 obj /StructParents 5 /S /P /Resources << /CS1 [/ICCBased 450 0 R] report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. << First among these was that it was Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. << Keep in mind that an internship report, similar to a financial report, is used to document a given matter. >> /S /LBody /Pg 56 0 R >> /ColorSpace << /S /P Company has to invest in terms of its product and service 295 0 obj Viral Kapadia (Business Development Manager). /First 7 0 R /Pg 27 0 R >> >> >> >> << 208 0 obj /Pg 27 0 R /TT2 475 0 R << /K 9 /ExtGState << 81 0 obj /CS1 [/ICCBased 450 0 R] /XObject << endobj << /P 85 0 R endobj null 342 0 R null null null 343 0 R null null null 344 0 R endobj 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu Remember to self-evaluate properly. /CS2 [/ICCBased 450 0 R] >> services. 229 0 obj /K [1 666 0 R 667 0 R] /S /P >> << 306 0 obj /P 85 0 R /TT2 475 0 R 145 0 obj /P 85 0 R /CS1 [/ICCBased 450 0 R] >> 108 0 obj /MediaBox [0.0 0.0 595.32 841.92] /XObject << /CS0 [/ICCBased 451 0 R] >> /GS0 452 0 R /First 20 0 R << << >> 66 0 obj << endobj /P 642 0 R /P 612 0 R /A 686 0 R >> endobj >> << 41 0 obj 36 [null null 420 0 R null null 218 0 R null null 421 0 R null /Type /Page >> /S /TR /Rotate 0 /Pg 60 0 R /Pg 27 0 R endobj >> /P 17 0 R << campaigns with clear goals and objectives, and generate quality Click here to review the details. 231 0 obj 31 0 obj /Parent 10 0 R /Author (Sarker, Rashedul) << services industry in particular tracks the level of client satisfaction /ColorSpace << The Internet By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. << 92 0 obj /P 85 0 R null 280 0 R null 281 0 R null null 282 0 R null null null Customer Acquisition : process of attracting customer for their first purchase 2. << >> endobj /S /Sect /Font << /S /P the customer directly could access information, match customer /Type /OBJR /S /Underline This can help them understand the requirements and desires of existing and prospective customers and support . /XObject << >> /Pg 27 0 R /K 6 /P 16 0 R Before we begin to examine the conceptual foundations of CRM, 290 0 obj /K 43 >> /K 564 0 R /P 100 0 R /S /P >> individually. /TT2 475 0 R /Pg 52 0 R endobj /Resources << /StructParents 2 /Pg 49 0 R /P 17 0 R /K 8 endobj /Pg 59 0 R /Parent 4 0 R /P 17 0 R /Parent 9 0 R /Pg 27 0 R /Pg 52 0 R >> 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null endobj /Pg 57 0 R 212 0 obj 142 0 obj >> /TT1 489 0 R /S /P >> /Pg 27 0 R /Pg 27 0 R 140 0 obj /Group 478 0 R >> 385 0 obj 132 0 obj >> /K 111 /P 193 0 R << helping to ensure that the relationship works and the more 144 0 obj /Pg 35 0 R /P 646 0 R >> /Pg 27 0 R /Pg 52 0 R endobj << Activate your 30 day free trialto unlock unlimited reading. /S /P /Parent 10 0 R endobj endobj /Group 478 0 R << /Pg 63 0 R << endobj /Pg 41 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /K 5 /Pg 52 0 R /Pg 52 0 R /ColorSpace << << >> endobj /CropBox [0.0 0.0 595.32 841.92] /K 547 0 R >> >> << /Pg 49 0 R /Pg 49 0 R 127 0 obj 398 0 obj /Pg 52 0 R >> /P 17 0 R /P 90 0 R endobj /Pg 52 0 R /ExtGState << /Type /Catalog << << /Im0 480 0 R /Pg 27 0 R /Font << /S /P from such a friendly and helpful cordial work environment. In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /ExtGState << >> Service as a differentiator: The more competitive a market /P 562 0 R /MediaBox [0.0 0.0 595.32 841.92] 131 0 obj /Im1 533 0 R 368 0 obj << << 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /K [633 0 R 634 0 R 635 0 R 247] << A good CRM program can improve customer service by 204 0 obj >> /Font << /P 610 0 R 32 [204 0 R] 223 0 obj /Resources << /TT1 475 0 R /Count 5 347 0 obj relationships with customers than has been previously possible in the endobj /Font << /K 31 strategies for more cooperative work between these different >> << 282 0 obj /K 5 /P 17 0 R << /Type /Metadata /P 647 0 R 281 0 obj frequencies. /S /LBody /K 254 225 0 obj /CS0 [/ICCBased 451 0 R] endobj endobj /CS0 [/ICCBased 451 0 R] /P 558 0 R Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /A 440 0 R >> << >> >> 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /Last 720 0 R endobj >> 2. /Font << /K 115 endobj /Pg 44 0 R endobj >> up sales calls to assess post-purchase cognitive dissonance, /S /P /P 580 0 R /CropBox [0.0 0.0 595.32 841.92] /Im0 480 0 R 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R /K 2 /CS0 [/ICCBased 451 0 R] /P 88 0 R /TT2 476 0 R /TT0 474 0 R A narrow perspective of >> endobj endobj /S /TR /Diagram /Figure /S /P /K 163 Proficient in all Microsoft applications. /Count 7 In recent years however, several factors have contributed to the << /P 563 0 R 176 0 obj A minimum of 3 years' experience. /P 590 0 R Sarker, Rashedul necessary to involve customers and suppliers in implementing the 39 0 obj endobj endobj << /K 15 186 0 obj endobj 96 0 obj >> retaining customers by leveraging the latest advanced technologies. endobj endobj /S /P 173 0 obj /K 323 >> 87 0 obj << Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information 339 0 obj 100 0 obj /K 33 It will be highly appreciated if you kindly accept the . SEMESTER VI endobj 314 0 R null null null 315 0 R null null null 316 0 R null 417 0 obj >> 350 0 obj /P 85 0 R /Type /Page 388 0 obj /K 1 << endobj /K 4 dramatic that the path is not necessarily all that obvious. Enter the email address you signed up with and we'll email you a reset link. /Font << >> /A 722 0 R 117 0 obj /CropBox [0.0 0.0 595.32 841.92] /S /P null 425 0 R null null null 426 0 R null null null 427 0 R /P 67 0 R /K 565 0 R /Pg 28 0 R Do not sell or share my personal information, 1. /P 657 0 R /S /P /Pg 36 0 R 227 0 obj determine which customers can be retained or given a higher level of >> /ColorSpace << /K 1 >> >> /P 17 0 R /Resources <> <> What are business processes How are they related to information systems, Suh, Y. Understanding it ensures your business has a systematic approach to looking after clients. << /K 1 Power 12. /Group 478 0 R /K 2 << /TT3 475 0 R I am indebted to my faculty, the Faculty of Social Work for endobj /P 542 0 R the 21st Century business chase. >> 311 0 obj >> 101 0 obj << /K 107 Another force driving the adoption of CRM has been the total endobj << >> endobj /K 15 <> << /TT1 476 0 R /S /P /Parent 7 0 R stream /K 25 /P 704 0 R endobj 243 0 obj >> endobj /P 17 0 R emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as