service cloud specialist superbadge challenge 2 service cloud specialist superbadge challenge 2

A support process is similar - different stages apply to each process. Thanks for your advice and help. I usually visit your website and I always learn something new from here. You cannot customize its label or logo". So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. January 07, 2019. donut! I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Processes. Do share more like this. Review the steps to ensure you create the Cirrus Support Process. Hi All,Im struggling to complete challege 6. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure Milestones are configured properly for High Priority Cases. I'm STILL hacking away at this error message. (Hint- search in setup for "support process". Service Cloud Specialist Superbadge - 4,5,6,7. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. I was very impressed by this post, this site has always been pleasant news. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. hey,yes it was, i figured out after you replied. If you want to check the support process' api name, you can extract via data loader. I'm whole again. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Also when i click on Overflow Assignee no records found window pop up. Does somebody have a thought? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Intermediate case users can access both lists of cases. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I removed those and then the trailheadapproval was there. 3 new items on utility bar. You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure Agents have access to Knowledge when viewing a Case". It's easy to miss. Ensure Entitlements are visible on Cases in Lightning. Tnx, hmmmm What you have sounds correct. Grab a pen and paper. For those of you who know me, you probably know that Im lucky enough to have a job that. I'd just give it 24 hours then recheck the challenge. Any ideas that can help me? Can you help how to revert it back and to see Closed status field. I made two dollars today! I have the Milestones field in the page layout too. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Usually this is due to some pre-existing configuration or code in the challenge Org. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). @MM - thanks for your time. I had problem with the chart, now everything is correct. I wish I had a good answer for you! Leave a comment for the Trailhead Baby! Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Sorry . I hope that you feel inspired. I fixed it, it was a really stupid mistake. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Help with Superbadge Service Cloud Specialist step 4. Ensure you group report results correctly. Excellent statistics for your blog, thanks for taking the time to proportion with us. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Copyright 2000-2022 Salesforce, Inc. All rights reserved. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? If yes, this was created in the wrong place. Your help is needed! Did you create a new console? I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Did i use the wrong template? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. can you please suggest something? Thank you very much for such an interesting post. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I also got this error. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. If you did them recently, try not to leave it too long to attempt this superbadge. Does this help? Thanks. Right now he' taking a nap.so I'm off to edit some reports! baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. please verify. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. We can't find the 'Customer Case Team' role. took me 2 hours to undersand that, and without your comment I could have been there forever!! Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I am right now @ step 6. hope to finish the superbadge now soon.!!! @Joy.. Can you please share the solution ?r. How can you update it as status field is inactive dring recording procedre? This superbadge in specific helps building reusable granular components. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. But not sure what is causing the macro to not find the email template. Module. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Thank you SO MUCH. (I made a custom button as well for this one.). Grief! I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Ensure you group report results correctly. " Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Hi there,I am struglling with sataus update within a macro. When you start a create a new report, simply click to start with a clean screen. The free lemonade offer worked! Good! I have both Email to Case and On Demand Service enabled on the Email to Case page. It's likely something simple like an extra character. Initial Response milestone- You only need 1 criteria. Anyone have any idea? Some changes are done at Challenge 2. Review the steps to create the 'Cloud Technical Team Support Process'. Please help. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Skip Main Navigation. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Hi I am getting the below error. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Various trademarks held by their respective owners. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Tried it all, from custom : support profile to standard user, even admin. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. I'll keep checking if I missed anything. THANK YOU! Start in setup. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Challenge 4 Case Routing. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. You signed in with another tab or window. I tried 10 different possibilities. And it's a little trickybut you can find out if you google it:). :) I'd reconsider that time trigger. Youll need to enable this whole feature before you start I wont give away what its called! Remember you can only have one assignment rule per object and the instructions specify two routes. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Hyatt Place New Taipei City Xinzhuang. No. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Leave a comment for the Trailhead Baby! Ensure the Case Reason and Type Analysis report format is SUMMARY. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I am getting mad over this error now. I didn't change anything and retried the "Check Challenge" just now and it worked. Select edit page4. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Below are tips and gotchas for each report / dashboard. Are you sure you want "email to case"? Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Still stuck? Thank you! Making dinner for Mom! Even clicked edit and save for the profile after changing console settings. These have different SLA milestones an agent has to hit its the same in this section. Or rename a standard one? Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Are you using a Dev org or a playground generate from Trailhead? This is my journey- a normal kid by day- a Trailhead explorer by night. You, my amazing reader, get more than tips for a Salesforce Superbadge. Still stuck? I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Ensure the Customer Contact can be tracked on Cases. Coild you please help me out? If not, I'm happy to take a look at the details of your macro if you would post them as a comment. It has to be so simple. This worked for me. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. privacy statement. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Something that helped was saving the report frequently. I also confirm that no additional code exists in this org. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Its awesome once its all working. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Or "on demand email to case". Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Is knowledge set up correctly on the page layout? I was convinced I was missing something and racked my brains over it. Would you like to share a few more details on how you currently have things set up? Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. i could pass the challenge, so great to have some experts available like you! Yes! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. You also get personal insight into the life of a Trailhead Baby! Are you sure it is about that? Hi,Oh I got it! read more, Youre going to think Im totally pathetic for writing about this!!! Challenge 1 Configure Outbound Application and Integration Security. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Don't be worried if you are updating several page layouts plus the console app. Did it help? One of my favorite new things this week was taking a shower with my whole block collection. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Hi All,I am currently stuck at challenge 4. I'd bet that the solution is to "clone" not rename. Use the search o. Hello! Even after setting up support proc and presence status. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Think carefully about the language it talks about pushing cases UP and pushing cases TO. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? rebecca@capstorm.com. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I'm working on the Service Cloud super badge and the error below is driving me nuts! Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Ensure you set up the routing for Advanced Cases properly. I started the whole of the following steps in this section with the objective of creating a macro. "my report is looking all correct. I'll take a look as soon as Trailhead is back up! That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. and me too!! Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. I had to do a quick refreher on this topic mid-superbadge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Activate your knowledge groups and sub-groups. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Hi I am stuck in challenge 6. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. The solution? Review the steps to rename the console to 'Cloud Support Service Console'. thing I could be missing?Thanks in advance! How would you enable people to select cases from an organised list? Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. That proved to be incorrect. 2 comments Closed . I'm sure you've done this but is omin-channel enabled? I learned so much doing it. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. I really learned a lot here. Note the filter. Telecom Billing System2. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Service Cloud Specialist Superbadge. You write beautiful things. Knowledge Basics for Lightning Experience. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. You may want to jot down notes as you read the requirements. Use the search o. Hello! Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. My problem was that I had 2 users with the same name: Ada Balewa. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Review the steps to rename the console to 'Cloud Support Service Console'. I'd do a quick google search on Salesforce Macros- It's a point and click process. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. []Safari I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Ask Question Asked 2 years, 8 months ago. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}.