footasylum returns faulty

Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. We need your email address to verify that your review is genuine. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Unable to get in touch with anyone from customer service to resolve issue. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Ordered and paid on 10th December my daughter's Xmas present. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Absolutely fuming with this company. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Please provide a valid proof of purchase. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Wow! Within 5 Days. Difficult, posted 2 weeks ago very helpful as Liverpool didnt answer the phone. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. It's great to hear you are happy with the coat and that the delivery was so quick. This arrived within only two working days and all items were delivered intact and all there. I have worked in retail for over 15 years. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. - Rebecca Jones, posted 1 year ago No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Thanks,Rebekah. Extremely moody.I've never seen such self absorbed people. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. A simple full refund is all I wanted from the first time I was messed around!! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. They also offer a WhatsApp device but it doesnt work. Totally shocking service in regards to a faulty item that they . Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Footasylum. Free return by our courier service. The kind your customers really want. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Find out how we combat fake reviews. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. To break them up politely to ask for helpit was like I had sowrn at them. If valid, the page will refresh and your total will be updated accordingly. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Ends: Tue 28 Feb 2023. Beth is Home Editor for T3, looking after style, living and wellness. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. - Mel, posted 7 months ago We use dedicated people and clever technology to safeguard our platform. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. That is great news about the fast delivery.We hope to see you again very soon. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Footasylum exchanges are only available in the UK. Over 90 off RRP. One star as there is no 0 stars. That is great news about the fast delivery.We hope to see you again very soon. You have disabled javascript in your browser, please enable. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! I can't even point the blame at one member of staff because they were all terrible. Just noticed that the box they have sent them in isn't for the correct trainers. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Treated myself to some new trainers and jogging bottoms in the sale! If you don't like it, leave. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. We spoke to Footasylum's senior leaders . Ends: Mon 6 Mar 2023. In November 2022 I placed an order with FootAsylum and it never came. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Subscribe in print, digital, or a great-value bundle. Would you like to add a photos or videos? Easy! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. 27 Feb. At least 30% off in the . High performance sneakers, trending streetwear and exclusive product weve got you. One very disappointed son this Xmas! Anyone can write a Trustpilot review. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Ordered coats for 2 of my sons in the sale. Ordered coats for 2 of my sons in the sale. We use dedicated people and clever technology to safeguard our platform. Footasylum doesn't deliver on Bank Holidays. Received 2 small refunds for I don't know what! As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Will not use again. All in all, satisfied with my purchase and dealings with this shop. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. By using a. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was taught to value customers, no matter what job I was in. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Thank you so much. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Ordered some trainers at 10.30pm amd paid for next day delivery. Package allegedly dispatched on 11th December and now reported as list in transit! I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Next time it will be JD SPORTS for my next purchase. Footasylum is a leading UK retailer of fashion streetwear and sportswear. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . 60%. Greater than 37%. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. This is the last thing I buy from footasylum from here on. - Lisa Lynch, posted 1 year ago We also ensure all reviews are published without moderation. All rights reserved. 2023 Trustpilot A/S. Ordered almost 400 worth of clothes for my son on the 12th of December! If you don't like it, leave. Happy from start to finish! Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. 2023 Trustpilot A/S. Once Footasylum has received and inspected your order, a refund will be issued.