i am glad you managed to fix your problem :) i was hoping that this thread would help someone at least! i tried every solution i could find , reinstalling synapse, reinstalling all audio drivers, even disabling every audio driver except the razer one's. As someone who has razer products and had to struggle with them - fucking run, run now, run, run and leave it, run run run and set it on fire. Press question mark to learn the rest of the keyboard shortcuts. I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what? As a result, the mouse attached to the USB controller is duplicated and the system gets confused. Press question mark to learn the rest of the keyboard shortcuts. I just unchecked "Allow the computer to turn off this device to save power" and all is quiet. What does the 5V rail look like on the PCI USB card. 6.Right-click the first USB Root Hub in the list and then select Uninstall . Several users have been reaching us with questions after getting increasingly annoyed by the fact that their mouse is randomly disconnecting and reconnecting while they are using it. (I hear the "USB removed" sound, and my cursor stops moving) I'm not in a position financially where I can drop $100 on a good new mouse, so I'd be grateful for any help. i have no idea what to do next and i doubt its a cable issue because it works fine on other pc's or laptops. Expand the Mice and other pointing devices section. For a better experience, please enable JavaScript in your browser before proceeding. This can occur for several different reasons. Generally, they can last up to 3 years with some . When the issue occurs, lights first stop responding, then the keyboard disconnects from Windows and becomes completely unresponsive. So recently I bought a Blackwidow V3 Tenkeyless and a Wireless Naga Pro. No, on it's own as of right now that version does not work for me and nothing's changed.BUTSomebody offered me advice on how to solve the issue, I haven't tried it myself yet but if anybody does this please let all of us know as will I with my results when I can. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub." In the USB Root Hub Properties dialog, click on the "Power Management" tab. There have been a few posts about this in the past few hours so it might be the new synapse update. An unlikely culprit but a fairly common one is electromagnetic interference or pulse that is temporarily disconnecting the mouse. Right-click, select Properties. Press question mark to learn the rest of the keyboard shortcuts. Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). Press J to jump to the feed. To cross this potential culprit from your list, simply connect the mouse to a different device and see if the issue is still occurring. Mentioned above update isn't installed at my PC. I notice that the disconnect happens much more frequently while playing a game. Supposedly this can be caused by registry corruption: This issue can occur when the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. If that doesnt work your mouse might be broken. Heres a quick guide on disabling USB Selective suspend via the Power Options menu: If the issue is still not resolved, move down to the next method below. Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. i was struggling for months until i figured out the cause! Ok two options one is as in the pic the other is Google up the mice manufacturers site and find the driver for that model mouse in your case the HP site if you have a different brand then that but try the Control panel update first. It happens about 5-10 times a day depending how long I play a game. Note that for me it worked only when I disabled top one. Uninstall all razer devices in device manager. New comments cannot be posted and votes cannot be cast. This is the mouse I am using now for over two years and it's been great. That fixed the problem for me. It is it is not supported by Synapse V2. In Dungeon World, is the Bard's Arcane Art subject to the same failure outcomes as other spells? If you need to identify the on-board device you need to restart and disable it from the BIOS. I also agree with what @deft_code said, it mostly happens when playing games. It seemed at first that if I go to Device Manager and uninstall HID-compliant mouse (that and Logitech mx518 are listed) that would fix it, but it doesn't seem to work anymore or at least not every time (it keeps re-installing). Just around Christmas 2018, I started having the same issue, but only in League of Legends. and you are GOLDEN. I've tried uninstalling and reinstalling Synapse dozens of times, changing all my power management settings to keep everything on. Go to Control Panel and into Mouse Hardware Tab Properties Hardware Tab > Uninstall. When it loads, your mouse should be working fine. Thanks so much! In my case, the problem became less severe when I started using a different USB slot. Razer better fix their $hit or all 6 is being returned tomorrow. Mine was similar. It could happen once or multiple times at seemingly random times. I have to plug he 230w power in for a few seconds, mouse and keyboard come back, I can then unplug the power again and go back to the dock power. I tried searching online and did every fix out there from fixing USB ports, power management and finally found a YouTube video of the mouse disconnecting when lifted off the mousepad. In the USB Root Hub Properties dialog, click on the "Power Management" tab. I don't have any other OS's installed however this DID happen when I was running vista 64 bit (the problem followed after I formatted and switched to windows 7 64-bit. Exactly the same issue. "After the incident", I started to be more careful not to trip over things. But that's the standard reply they will give you upon first contact. Headphones are going off for few seconds and then they are back on again, same with keyboard but mouse.. It only takes a minute to sign up. You must log in or register to reply here. I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. As it turns out, the random mouse disconnects can occur in situations where the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. A 3 mouse is more reliable at the moment than my 75 Basilisk. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. "Allow the computer to turn off this device to save power" is checked by default. The Tartarus and Naga will completely disconnect, and with Razer Synapse 2: their USB ports will be rendered useless until my computer restarts. It will sometimes make a Windows disconnect/reconnect sound, and will do so periodically. I've been having this same problem with my razer basilisk ultimate in wireless mode, but, when I use it wired the problem immediately goes away, I've also noticed the fact that it's not really present on a full charge while wireless, but as the mouse dies, the disconnecting and reconnecting gets progressively worse. I can't justify buying any more Razer products so, the next company that makes anything close to a Tartarus for a similar price is getting $400 in sales from me alone, and my loyalty. It would only stop when lifted. Its been two weeks and no disconnects yet! There is a Driver tab, with Uninstall, but the button is greyed out. Whether an Apple mouse keeps disconnecting, a Logitech mouse keeps disconnecting, or a Razer mouse keeps disconnecting, it is essential to troubleshoot the issue.Generally, both wired and wireless Bluetooth models can cause this issue. Once youre inside the Windows Update tab, click on, Once the analysis is complete, follow the on-screen prompts to install all pending. New comments cannot be posted and votes cannot be cast. I tracked down a replacement cable (PRIME HAD IT! How do you get out of a corner when plotting yourself into a corner. The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all of the functions of the equipment like the custom RGB and all that. Can Martian regolith be easily melted with microwaves? This is a regular USB mouse, not a wireless one, right? The original problem came back later though. This time not only does it disconnect instantly when lifted off the mousepad, it does by itself after about 15 seconds when connected. Issue started happening 1 or 2 weeks ago, when it first happened i didn't care but its so frustrating when it happens in-game, disconnecting 2 or 3 times and mouse starts working again. In Windows 10 it's Control Panel -> Hardware and Sound -> Devices and Printers -> Device Manager. If the issue does not occur on a different device, at least you managed to isolate the issue to Windows. If mouse activity still brings everything down with it, there is a bug further up the food chain. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some way to test if my mouse is malfunctioning other than the obvious ? If youre experiencing random mouse disconnects while you are actively using the mouse, you might want to investigate this scenario. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For Wired Mouse. Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Have a question? Several users that have also been encountering this issue have reported that they identified the culprit as being another USB connected device that was causing the interference that ended up affecting other USB-connected devices. Made by redditors, for redditors, to discuss RZR products. Every 2 minutes Synapse kills them. I tuned off power saving in Razer Synapse. Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ) You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. The problem of your Razer Mouse Keeps Disconnecting should possibly be related to software issues and can simply be solved by troubleshooting steps. No luck. Explains why general "non fast paced" usage wouldnt cause the same issue!! If you notice that your mouse tends to disconnect during idle periods, chances are you will be able to resolve the problem by disabling Automatic USB suspend from the Power Management tab of your mouse properties. How to Fix Discord Keeps Disconnecting and Reconnecting? Please try again in a few minutes. Selective suspensions is a useful feature to have enabled (especially if you want to conserve power), but its known to cause disconnection issues with peripherals. Sometimes when it doesn't do the disconnect-reconnect thing, it would sometimes disconnect randomly and reconnect with a different sensitivity but there is no constant. Thank you for reading, sorry for any punctuation mistakes, and sorry if this is posted in the wrong section. Identify and Prevent Update Leading to Black Screen, Windows 8.1 keeps disconnecting from android devices from usb, My mouse randomly disconnecting and reconnecting.Windows 10.