4 0 obj Prior to joining Qantas, Tino was the CFO of National Express Group Australia (the Australian operations of National Express Group plc), a public transport provider. Insiders have told us how this strategy has backfired spectacularly. Our Code of Conduct and Ethics and our Group Business Practices document outlines the obligations of our employees, contractors and those we do business with in relation to anti-bribery and corruption, and together with guidance from global regulators, collectively form our anti-bribery and corruption compliance program. Since 2014 Stephanie has served as a Board Director and Vice Chair for the Association for Data-driven Marketing and Advertising (ADMA). Our people are back at work, millions of customers are safely flying across Australia and around the world, and weve made significant progress on our three-year recovery program. He is a Fellow of the Royal Aeronautical Society and the Australian Academy of Technological Sciences and Engineering and holds a Bachelor of Science in Applied Science (Physics and Mathematics) (Honours) and a Master of Science in Management Science. We have continued to contribute to industry initiatives to prevent human trafficking, including ongoing consultation on ICAO policy and IATA standards and practices. The S&P/ASX 200 Index (ASX: XJO) airline stock closed yesterday trading for $6.28 per share. The ability to work under pressure in a highly regulated environment. Our Treasury Risk Management team takes a conservative approach to hedging, securing protection up to two years into the future and giving us time to respond to any longer-term changes in our operating environment. click here. "So, for that critical safety sensitive role, basically people are now being paid the same as if they worked in a fast-food outlet or worked at a supermarket. Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he . The drivers of this result were consistently strong travel demand, higher yields and cost improvements from the Groups $1 billion recovery program that is nearing completion. SHOW MORE View the highlights from the latest and previous Full Year Results announcements. With the Groups international flying operations still well below pre-pandemic levels, the repatriation of deportees at the request of the Australian Government has been limited to a low number of Involuntary Deportees. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. )urWubOrG@jSaGL3TQVQd; zt LR*E%p5s0"{a6z ,6(}`uh9!>_F#>U jyYdQ'n'TR6E]Mh"R(g&KLytK)i[yjMi%\RoJERtpzMnin7}xgeI: /&'!GmU0yDfT2!E'rP[V&HMs`%P,R!N&32&i>&B*E* Opens in a new window The change will be effective following the AGM on 26 October. Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. We set mandatory requirements to manage and protect the health and wellbeing of our employees and contractors governed by the Our Requirements for Health standard and our mandatory minimum performance requirements for risk management, as well as local regulatory requirements, standards and procedures. Tinos current portfolio includes Group Finance, Group Procurement, Treasury, Investor Relations and Mergers and Acquisitions. The Group undertook our first climate scenario analysis in 2019 in line with the recommendations of the TCFD. "All the disruptions that we're getting, none of them, in and of themselves, are anything different to what we deal with on a day-to-day basis," he told ABC's Four Corners. Financial Risk Management Policy Loss Prevention Procedure 2. Qantas is committed to respecting all internationally recognised human rights, as well as complying with national and certain international laws, we voluntarily commit to uphold the standards of theUN Guiding Principles on Business and Human Rights (UNGPs)Opens external site in a new window. The policy must also clearly define the roles and responsibilities for managing risks; often in large organizations there is a risk manager who oversees the risk management framework and processes. A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. As weve done during the pandemic, were continuing to transform to make sure were well positioned for the future. If there is a fire, I'm required to run towards it. On industrial relations, Qantas is notoriously hard-line. "I totally enjoyed my time with Qantas," he said. Qantas Data Book 2017. Qantas Airways Limited ABN 16 009 661 901, Safety, Health, Environment and Security Committee Charter (PDF), Qantas Group Business Practices Document (PDF), Learn more about our Supply Chain Assurance Program (PDF), UN Guiding Principles on Business and Human Rights (UNGPs), International Air Transport Associations June 2018 Annual General Meeting Resolution. |}CWM[]*C:5m6n~5V}xwm]\M^^uwHYc'{{u9+jt4o\>-{67['aN~_aR,X,,EQ+:#W9u^P5B-9;+u A=3I{ ,ymxd1g9f)y>G#|DQaFAFaFAFa.A.a.A.aAaA@ @ @ @ @ @ @ yyx Opens in a new window Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Simulation Technique (Monte Carlo Analysis). Comply with Group Management Systems and Policy. View the highlights from the latest and previous Investor Days as well as the accompanying Australian Stock Exchange (ASX) releases and webcasts. Strengthening our Code of Conduct and Ethics and Business Practices Document to communicate our human rights commitments and responsibilities, including explicitly prohibiting child labour and forced, bonded or compulsory labour or any other form of modern slavery in our operations and supply chains. Our Qantas Group Beliefs are our shared commitment to deliver our business goals and to create a great place to work. Consistent with the Groups consultative approach on this complex issue to date, we expect that as our operation resumes, that our dialogue with stakeholders will also resume. Security Policy. Our Supplier Code of Conduct creates clear expectations for suppliers in respect of labour rights and working conditions. The system is recognised globally by the industry as an example of best practice and forms the foundation of our risk management approach. Additionally, the attempts to lay off or retrench some workers may result into litigations that will cost the company heavily. We have made the decision to not actively participate in the following external initiatives: Qantas Group Corporate Governance Statement, Modern Slavery and Human Trafficking Statement, Everyone has the right to return home safely, Being a fit, agile and diverse organisation drives innovation and simplicity, Working together in an inclusive manner always delivers the optimal group outcome, Each employee deserves respect, trust and good leadership. Our services include term papers, research papers, book reviews, homework assignments, dissertations, assignments, business papers, and thesis papers. Qantas plans to hire up to 8500 staff including pilots, cabin crew and engineers in the next 18 months. However, a Qantas spokesperson told Simple . Today we apply the same systematic approach to all risk disciplines, not just aviation safety. As Chief Financial Officer his portfolio included Finance, Strategy, Treasury, IT, Procurement (including Fleet), Investor Relations, Mergers & Acquisitions and the Groups Business Transformation Program. "One incident I'm aware of, the ground handlers, they loaded the aircraft incorrectly," one employee said. Qantas makes no apologies. 2 0 obj Full time permanent position based in New York, JFK. Costs of acquiring and maintaining staff. ", When asked if it wasfair, MrJoyce replied: "It's a necessity for us to keep our business going.". He is careful not to overstate safety concerns but acknowledges risks have grown. The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. In doing so, we can ensure that our business is resilient in the transition towards a low carbon economy. Our anti-bribery and corruption risk assessment program is being progressively launched across our business. Prior to Qantas Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism & Transport Forum and the Australian Tourist Commission. Jetstar's community initiatives include Star Kids, which raises funds for World Vision, and Flying Start, which offers grants for charitable initiatives. hb```a``f`e`.Ugb@ !+sLt``0\)1`K%A , OH8H#?Dl'7Np`2fr@S)A4)Ah3S[+.w`gL\Nf 2 ^! We do this by implementing an effective risk management framework that is embedded in the Bank's processes and culture. Learnabout how we're managing our climate risk by enhancing our understanding of the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. The Board of Directors receives a bi-annual Group Risk Report incorporating the Group Short Term (0-3 year) and Long Term (3-10 year) risk profiles, trends, risk interconnectivity and monitors the management of notable risks. Finally, the global financial and economic crisis affects all companies undertaking the international business(Robertson, 2016). Lesley Grant was appointed as Group Executive, People, Culture and Corporate Affairs from 1 November 2017 and previously held the positions of Chief Executive Officer, Qantas Loyalty from 2012 to 2017 and Group Executive Customer and Marketing. Io&Z $a S,:xM Upgrade your web browser for an enhanced experience. Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. Vancouver-based Uniglobe is also adding Canada's House of Travel to its membership. and Acting Responsibly. We hedge fuel and foreign exchange to protect against material adverse movements not to beat market prices. We report our progress against the framework goals through half-year and full-year results announcements, quarterly trading updates, our Annual Review and Report, our Annual General Meeting, regular Investor Days, and other ad hoc investor presentations. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. As part of the analysis undertaken in FY22, we have begun to quantify the financial impacts of these scenarios on the business and will continue to develop our approach and incorporate into disclosures and decision making. security and internal audit risk across the Qantas Group. We support that growth through tourism marketing partnerships with the Australian and state governments, and our own extensive marketing and media strategy. The Qantas Group is committed to complying with all applicable laws and regulations, and to conducting business with the highest standards of ethics and integrity. The Group aims to ensure a safe and fair working environment for our people and we also recognise the rights of our employees to freedom of association with unions and collective bargaining. Since then, the Group has been working to implement these across the core elements of climate-related disclosures. For consumer brands especially, protecting value is also about maintaining a social licence to operate. We're in the process of finalising plans for a new program that will see Qantas support and engage employees in contributing to charitable causes that reflect our community strategy. Mr Finch leads a team that is responsible for the management of legal, governance, compliance and business integrity, safety, security and internal audit risk across the Qantas Group. Modern slavery including child labour / forced labour; Cyber security including data and credit card protection. New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. Tax risk management is governed by both the Qantas Group Risk Management Policy and the Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Last year, Qantas proposed a new agreement to its international flight attendants that involved significant and deeply unpopular changes to rosters and other conditions. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. Risk refers to the probability of an event and potential consequences, both positive and negative, to UNCG. It's a theory of accident causation based on thismetaphor, because all human-designed systems are fallible:They have holes in them, like a slice of Swiss cheese. Over 2016/2017 Qantas exceeded performance in sustainability benchmarking indices, from the last to first tier on the Macquarie Environment Social Governance (ESG) ratings, achieving CDP A List and CDP Supplier Climate Change A List and rated at a Leading level by the Australian Council of Superannuation Investors (ACSI). To find out more about our environmental strategy and performance, Opens in a new window The Board adopted its Board Charter (PDF) on 1 September 2003. The Australian Taxation Office (ATO) has advised that the Qantas Group is a key Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". FY23 Preliminary Final results announcement. % k_'J+BpphOjtH`w=KBfvFl'`' m8d 4=lY1843VW\%zHg^@{yKwco4`PYd9_ From 2017/18, we will shift our reporting to open source disclosures, leveraging our In demonstration of our commitment to evolving our approach to human rights, we have collaborated with customers, suppliers, investors and civil society representatives to better understand their perspectives on the role of the aviation industry in respecting human rights, and to share our insights. hbbd``b`z $@@}7"n \"A`IAD([RD @B +"b`` 1@ 3IX endstream endobj startxref 0 %%EOF 192 0 obj <>stream Prior to this, Mr Evans was CEO Qantas International & Freight where he led the successful turnaround of Qantas international operations and the arrival of Boeing 787-9 Deamliners into the Qantas Fleet. The Group reported a $1.43 billion Underlying Profit Before Tax and Statutory Profit After Tax was $1.0 billion. stream It can come with a hidden cost to morale. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent . Opens in a new window Alan Joyce has been Chief Executive Officer and Managing Director of Qantas since November 2008. :`lw The Qantas RAP has been accredited to Elevate status, meaning we are a leader in corporate Australia. Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). The costs being used for normal business operations may exceed the capital making it difficult for the company to progress. Board & Committee Charters - Crown Resorts Corporate Governance Board & Committee Charters View our charters. Therefore, there is a risk for the reduction of the Qantas Airline domestic market. 2. click here. After three years and $7 billion in statutory losses due to the pandemic, the Qantas Group has returned to profit with a record result for the first half of FY23. To find out more about our diversity strategy and key focus areas, Previous roles have included Chief Executive Officer of Tiger Airways Australia for eighteen months, and Chief Operating Officer of Virgin Australia for five and a half years. xkS;3[f! Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. "We're working longer hours. A key test is whether participating in these external initiatives complements and extends our own reporting in a meaningful way. Oversight is maintained through the assurance activity of Qantas Group Audit & Risk, and ultimately the Audit Committee. 3. Oversight is maintained through the Boards Audit Committee and Safety, Health, Environment and Security Committee (also known as CHESS). Its about taking actions now to ensure we can succeed and grow for the decades ahead: building value for our shareholders; creating great jobs for our people; providing world-class service for our customers; and making a positive impact on the environment and community. Policies Policies Find the information you need to service your customers with ease. Our Supply Chain Assurance program, launched in FY18, has a clear focus on six key risk areas: This program helps us understand how our suppliers are producing the goods and services we pay them for, and to make sure they comply with Qantas'Supplier Requirements (PDF). "So, all four of those working together,side by side, pushing carts, handing out meals on one plane.". Employees Employees are responsible for looking for opportunities to improve operational efficiencies and optimise outcomes. Secondly, the increasing the cost of maintain the company employees may increase because of the trade unions and employment agencies that calls for the protection of the workers rights(The Conversation , 2015). Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Remuneration Committee: Jacqueline Hey (Chair), Maxine Brenner, Michael L'Estrange and Todd Sampson. This may lead to the closure of some of its international business segments. They feared the holes were moving closer together. Opens in a new window We require independent third party auditors to carry out extensive on-site assessments which audit workplace practices including adherence to living wage requirements, maximum working hours, acceptable living conditions and corporal punishment. Opens in a new window Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. The Board endorses each of the Australian Securities Exchange (ASX) Corporate Governance Council's Corporate Governance Principles and Recommendations(ASX Principles). Upgrade your web browser for an enhanced experience. 3 0 obj due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. Risk Management Policy is framed as per the following regulatory requirements: Companies Act, 2013: Provisions of the Section 134 (3) "There shall be attached to financial statements laid before a company in general meeting, a report by its Board of Directors, which shall include 4. CHESS also has oversight of risks associated with regulatory compliance. You are . Talk to people in safety-critical roles in aviation, and it's often not long before conversation turns to the 'Swiss cheese model'. We provide high-quality papers covering a wide range of services. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. Close to 98 per cent of its staff voted the agreement down. And we know that our continued success relies on day-to-day operational excellence and keeping a steady eye on the horizon. To If there is a medical emergency, I'm required to run towards it and render all help required," Matthew Allsop said. He is also president of the Australian and International Pilots Association, a voluntary position he holds alongside his job at Qantas. We test the strength of our culture through annual employee surveys and analysis of retention and turnover, using the insights to find out what's important to our employees and how we can improve in future. Mr Joyce served as founding Chief Executive Officer of Jetstar for five years from October 2003, establishing its operations in Australia and across Asia. All our suppliers are required to comply with Qantas' Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age . Both Qantas and Jetstar have introduced engagement and culture-focused training programs, covering 21,000 employees. Nearly every student wishes to succeed in his or her future career, and it is inseparably linked to your competence in research paper writing. The role of CEO of Qantas Domestic and [] Read more <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> The entry of the new players in the industry will increase the competition and this negatively affect the Qantas Airline profit. Information on our historical performance, including Annual Reports and ASX information can be found in our Investor Centre. Upgrade your web browser for an enhanced experience. To find out more about how Qantas is advancing the best of Australia, A current ground staff member told ABC's Four Corners: "Anybody that thinks the outsource of the in-house ground handling is not a problem is delusional. The Qantas Group encourages Disclosing Persons who have reasonable grounds to suspect a Disclosable Matter to make a disclosure via the following channels, by: Further information about how to make a disclosure, and additional Eligible Recipients is available in the Policy. Opens in new window, To find out more about how Jetstar is making a difference, Learn more about our Supply Chain Assurance Program (PDF). We're playing an active role in setting and meeting these ambitious targets, and were guided by a simple philosophy: measure, reduce, offset and influence. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. Qantas takes a proactive approach to managing risks in our supply chain. The output of this activity allows us to build a global risk profile to ensure that we focus our attention and resources on the highest areas of risk. With the right risk-management method, accompanied by diligent reviewing of your investments, we work to mitigate the risk to your retirement savings by minimizing exposure to market uncertainties and tempering the effects of inflation on your portfolio. Lesley is a Director of the Australian Brandenburg Orchestra since October 2015, a Director of Venues NSW since May 2017, a member of Chief Executive Women and was previously a Director of Taylor Fry Pty Ltd from 2015 to 2017, a Director of the Qantas Foundation from 2009 to 2017, and a non-executive director of UNICEF Australia from 2006 to 2015. Opens in a new window The Board has established Committees that are responsible for considering detailed issues and making recommendations to the Board. Mr Evans was the Chief Financial Officer of the Qantas Group from March 2010 to February 2015. The Qantas Groups approach to creating and protecting long-term value rests on two strategic pillars: Looking Ahead Our diversity strategy, meanwhile, is focused on mitigating unconscious bias, improving access to flexibility, recruitment and talent programs and dedicated leadership development. We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. 2008/09 Qantas Data Book . Joining Qantas in 1994 she has held a variety of senior commercial, customer and finance roles across the Group, both onshore and overseas. The announcement can be viewed hereOpens in new window. It is the intention of the Qantas Group to require employees to be vaccinated against COVID-19 and this is being explored in all our international locations. We aim to build a diverse, inclusive and resilient culture to maximise engagement and performance, and remain an employer of choice in Australia. Our Group training matrix identifies those employees who, due to the nature of their role, are required to complete anti-bribery and competition law training. We continually review the criteria we use to identify and assess supplier risk to ensure our methodology is reflective of the shifting global environment. We do this by mitigating unconscious bias and improving access to flexibility, talent programs and dedicated leadership development. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. Using this risk-based approach, we may also deliver training to contractors, agents or persons who may act on our behalf. Risk Management Policy Release Date December 11, 2014 Revision Date June 24, 2021 Issued by Risk Management Committee Supersedes Released dtd. Opens in new window. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. . Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, which we continue to evolve. ESG Risk Management We're always working to improve the way we deal with environmental, social and governance risk. Can the dogs of Chernobyl teach us new tricks when it comes to our own survival? Weve been serving communities for more than 100 years. HWMq\~U. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. Matthew Allsop spent just shy of 16 years wearing the Qantas uniform and "flying under the Qantas tail but never actually worked for Qantas proper". Upgrade my browser. Qantas risk management practices capture threats and opportunities that have been assessed using the QRAG, with risks reported to Executive Management based on their significance (risk rating and/or consequence levels). John Gissing was appointed as Group Executive, Associated Airlines and Services in March 2015. It claimed unions weremaking "baseless and generalised" safety claims to "further their industrial agendas". Involuntary Deportees include persons who overstay working visas, are denied entry for visa irregularities, and criminal extraditions. Commercial experience with contract management The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. Under the Qantas Group COVID-19 Vaccination Policyall Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence. Board Charter View PDF Audit Committee Charter View PDF Compliance, Safety & Responsible Gaming Committee Charter View PDF Risk Management Committee Charter View PDF Scope The Group Policies apply to Qantas Group entities and employees in line with the Group's Corporate Governance . The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. From 1 October 2019, Vanessa Hudson will formally commence the role of Qantas Group Chief Financial Officer, following the appointment of current Chief Financial Officer, Tino La Spina to Chief Executive Officer of Qantas International. Cyber Security Policy; 5. /`B4zI *9@/dp&u{I2{?$}MdxySCER:s MEa8dO/jS=)h2yw?O-FO_yu vD&0%\*+pE`1cu[ @rJZRtahpEVyJrx hTIbK),\8} ,9r{(,sujS`A@yB+K2Qt9 Contract Engagement, Review and Execution Policy; 4. The Company's Risk A risk is anything that could potentially impact your project's timeline, performance or budget. "I think it's fair to say Qantas is a militant employer," professor of labour law at the University of Sydney, Shae McCrystal, told ABC's Four Corners.