The opinions expressed above are the personal opinions of the authors, not of HP. Country/Region of Manufacture: . The USB 3.0 SuperSpeed port gives you data transfer rates up to 5 Gbps. Windows 7 OS may have other limitations. To ensure the JCA379 powers and charges your mobile device while to ensure maximum performance. Plug the power cord for laptop into j5 docking station (far left USB-C port on the back) and then use the j5 USB-C connector cable (the one under flap on front side) to connect docking to laptop. You can have your 2nd monitor with an extended display, a mirrored display, a rotational display (rotation mode not available for MAC), or make it your primary monitor. You have to use a USB-C cord with the proper wiring (some USB-C are wired only as charging or USB 2.0 which won't help you). Everything's working now. Not all USB C ports support all alternate modes, so having a USB-C port does not guarantee that this device will work. At j5create, we take our customer support seriously. 5. Mac & Windows. MacBook and Mac are trademarks of Apple Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. To purchase quantities of 10 or more contact sales@j5create.com About This Product The JCA153G USB-C to 4K HDMI Adapter allows you to quickly and easily connect your MacBook , Chromebook , tablet or PC to an external monitor, HDTV, projector, or other display device using an HDMI input. It works fine for hooking up two monitors via HDMI. But, if I can't get it working with an external monitor it is pretty much useless to me. This Agreement constitutes an individual consent by You to be bound by the terms of this Agreement and is the entire agreement between You and j5create with respect to Your use of the Ware, and any and all other written or oral agreements or understandings previously existing between You and j5create with respect to such use are hereby cancelled. Step 1: I would suggest you to install all the Windows updates including optional and check if it helps. New j5create USB Type-C Dual HDMI Mini Dock Ethernet USB 3.1 HUB PD 2.0 - JCD381, item 1 j5create JCD381 USB Type-C Dual HDMI Mini Dock Adapter - 4K, item 2 j5create JCD381 USB Type-C Dual HDMI Mini Dock Adapter, item 3 NEW j5CREATE JCD381 USB TYPE-C DUAL HDMI MINI DOCK ADAPTER, item 4 j5create JCD381 USB Type-C Dual HDMI Mini Dock Adapter, item 5 j5create JCD381 USB-C Mini Dock Dual 4k HDMI, Dual USV 3.0, Power, MSRP $99, item 6 j5create 90W Built-in USB-C Travel Dock 4K HDMI / USB 3.0 Laptop Power Adapter, 4.2 out of 5 stars based on 13 product ratings, 5.0 out of 5 stars based on 4 product ratings, 4.6 out of 5 stars based on 11 product ratings, 5.0 out of 5 stars based on 2 product ratings, 4.5 out of 5 stars based on 15 product ratings, 4.7 out of 5 stars based on 409 product ratings, 4.8 out of 5 stars based on 4 product ratings. You are just unable to update the J5create drivers. All company, product and service names used are for identification purposes only. Discussion about your symptoms should not be appended here. -Do I need to buy a different monitor? The j5create Privacy Policy located at https://en.j5create.com/pages/privacy-policy is incorporated herein by reference (Privacy Policy). Purchase here: https://en.j5create.com/products/jua254* Easily add an additional display through the USB3.0 and HDMI connection. WAVLINK USB3.0 to HDMI/ VGA/ DVI Dual 2K Display Adapter . Besides working as docking station will also allow power to pass through and charge laptop. 02-08-2018 Watch our product videos on our YouTube channel for additional information. JTS224 Multi-Angle Stand with Docking Station for iPad Pro, JCD395 4K60 Pro USB4 Hub with MagSafe Kit, JCD372S USB-C Multi-Adapter for Surface Pro 8, Plug and play No software or drivers required, Hot-swappable connection/disconnection without powering down, Supports up to 3840 x 2160 @ 30 Hz resolution, If you are using high-powered USB devices, attach the USB-C power adapter to the power delivery port I do however notice lag if I try and use the Bluetooth ports to run a wireless keyboard and mouse combo. . You may not authorize or assist any third party to do any of the things prohibited in this section. This USB 3.0 docking station comes equipped with all the connections you need including three USB 3.0 ports, a RJ45 Gigabit Ethernet port, memory card reader/writer, combo audio jack, and a USB-C port supporting up to 100W Power Delivery. Simple \"Plug and Play\" operation allows you to connect your computer to a second monitor or projector within seconds to create a new visual environment.System Requirements* Microsoft Windows 10 / 8.1 / 8 / 7 (32-bit or 64-bit)* Mac OS X v10.8 or later* Available USB 3.1/3.0/2.0 port (USB3.1/3.0 recommended)* Driver will automatically install on 10 / 8.1 / 7 (Requires internet access)USB is a trademark of USB Implementers Forum, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. 07-11-2018 Thank you. Interested in how to Fix USB to HDMI Adapter not Working in Windows 11?This video will show you how to do it! j5create USB to HDMI Adapter - Dual HDMI USB 3.0 Multi-Monitor Cable | 4K Ultra HD | Compatible with Microsoft 7, 8.1, 10 / Mac OS X v10.6 and Above Visit the j5create Store 1,137 ratings | 120 answered questions $6999 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. * Video playback performs a. This is a 1920x1080 monitor and I've switched my laptop to 1920x1080. It does not require a power cord. It is known that j5create aims to produce computer accessories based on its innovations, including j5create webcam, j5create USB to HDMI, USB adapter, and j5create docking station. Unless and to the extent specifically provided otherwise in writing by j5create, you shall not: You agree to abide by all laws and regulations in effect regarding your use of the Ware, including without limitation, all laws relating to copyright-protected content. When using your USB-C power adapter, the multi-adapter powers both Let's get to multitasking! After the restart, I can no longer turn my bluetooth on or off in Windows 10 and the HDMI port in the dock no longer works. Something went wrong. Windows is a trademark of Microsoft Corp., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. This Agreement governs your use of the Ware only. The Terms of Use provides the general terms and conditions for use of j5create services and software. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Step 4. HDMI? j5create disclaims any and all liability relating to Your failure to install or flashover any updates to the Ware. Not working. On the other end, pressing the monitor detect button on the laptop says it can't find any additional monitors. DisplayPort Alt Mode for . External monitor via USB-C through j5create to HDMI not working. Features three SuperSpeed USB 5Gbps Type-A ports for your USB peripherals. Drivers are available on j5create website under the "Support" tab. Subject to the terms of the Privacy Policy, j5create reserves the right to use such information, data and statistics in the course of j5creates business, and you hereby agree to j5creates use. All company, product and service names used are for identification purposes only. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and/or names or their products and are the property of their respective owners. Verified purchase . Phone Support Hours: 9:00 AM to 5:00 PM Eastern Standard Time Monday through Friday, excluding holidays North America: 1-888-988-0488 in use, a higher wattage power adapter may be required. Product description. Connect the other end of the cable to the high-definition TV or monitor. Mines came with a power cord and it worked for a couple of days then completely stopped. Plug and play - No software or drivers required. The HDMI cable works at 4k between my 4kUHD blu-ray player and my 4kUHD TV in the living room. One of the HDMI ports can output resolutions up to 4K, while the other can output resolutions up to 2K. Next image. 10:49 AM Ive tried other outlets and different laptops but nothing. Check this review for one kind of simple USB-C to HDMI device: This item requires an "Alternate Mode" of USB Type-C to function. Follow the on-screen instructions to finish installing the J5create drivers on Windows and Mac. maximum performance, use a computer and USB-C power adapter equipped with PD 3.0. Wish j5 made this a little more clear with the product because it works very well at what it does, once it has power. Plug the power cord for laptop into j5 docking station (far left USB-C port on the back) and then use the j5 USB-C connector cable (the one under flap on front side) to connect docking to laptop. Although the Ware is accessible worldwide, not all features of the Ware may be available to all persons or in all geographic locations, or appropriate or available for use outside the United States. Use of these names, logos, and brands does not imply endorsement. USB Type-C, USB-C and USB are trademarks of USB Implementers Forum, Inc., its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. Are you looking for a troubleshooting guide? Each time you press f4, the display state changes. j5create support said they are unavailable. Sign up for the latest innovations, exclusive offers, and more. I'm trying to connect an external monitor. If any of the provisions of this Agreement are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of this Agreement, so that this Agreement shall remain in full force and effect. Duplicate: View the screen image simultaneously on both the computer and the external device. Notwithstanding the foregoing, if You have entered into a separate agreement with j5create that expressly supersedes the Terms of Use and/or this Agreement (a Superseding Agreement), or if your use of the Ware is authorized under the terms of a Superseding Agreement, the Superseding Agreement will remain in full force and effect. i haveYoga 720-15IKB Laptop (ideapad) - Type 80X7 no HDMI. The monitor works through HDMI with my other 2 laptops. j5create - USB-C Dual HDMI Mini Dock Model: JCD381 | SKU: 6201440 4.0(955 Reviews) 88 Answered Questions Highly rated by customers for: Use with laptop, Set up, Connection $88.99 Was $89.99 Add to Cart Show only Answered Questions ( 88) Sort by: Showing 1-20 of 88 People are asking about Compatibility Usb ports Windows (6) Hdmi (6) Ask a Question Dual displays via HDMI outputs. We innovate. Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Top picked items. The monitor is an HP Pavilion 27xw. DisplayPort is a trademark of Video Electronics Standards Association, its affiliates or its respective owners, registered or used in many jurisdictions worldwide. Hope this helps. 2. Female adapter ensures easy connections and reliable performance, supporting data transfer up to 5Gbps. Note: We only recommend downloading the firmware if you have a Steam Deck device. Product category: Computer Monitor Adapters j5create, Troubleshooting (does not switch on, does not respond, error message, what do I do if), Authorized service for j5create Computer Monitor Adapters. I purchased a j5create USB Type-C Multi-Adapter (JCA374) which supports 4k HDMI (DisplayPort Alt Mode Compatible according to the box). Available USB Type-C port (USB 3.1 is recommended). Connect the other end of the cable to the high-definition TV or monitor. An automated troubleshooter is a tool that can find and automatically fix some problems with your computer. This Agreement shall not be interpreted or construed to confer any rights or remedies on any third parties. You waive and covenant not to assert all defenses of lack of personal jurisdiction and forumnon conveniens. That is to say, you can utilize Device Manager to help you search for and download the newly released J5create drivers, such as J5create USB-C to HDMI driver and USB adapter drivers. When I turn on the monitor it scans the HDMI port for some time and says "no signal" and then turns off. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies. EDIT: I returned the j5create adapter and purchased an Insignia brand USB-C to HDMI adapter. This pocket-sized, multi-adapter allows you to add an additional USB 3.0 HDMI monitor, a USB Type-A, and a USB Type-C device for charging. USB to HDMI adapter is not working on Windows 10! J5CREATE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE WITH RESPECT TO THE WARE. Now there's a way to customize your image settings with the Webcam Companion App. Trending price is based on prices over last 90 days. Its a very good mini docking station. The real solution was toreturn the j5create adapter and purchase an Insignia brand USB-C to HDMI adapter. Sections 2 through 14 of this Agreement will survive any termination of this Agreement. All trademarks and trade names may be used in this document to refer to either the entities claiming the marks and/or names or their products and are the property of their respective owners. 1 - JCA379 USB-C to HDMI & USB 3.0 with Power Delivery, Optional power adapter can be connected for charging a laptop or other power consumption device, Connect video, data and power to a computer or tablet with a single USB Type-C, No need for any software installation or configuration. Please tell me what I need to replace to get this to work: -Do I need a different USB-C to HDMI converter or is the j5create compatible with the Envy? About this item I connected that to my USB-C port. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL J5CREATE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE WARE, ANY PROVISION OF OR FAILURE TO PROVIDE SUPPORT, OR OTHERWISE UNDER OR IN CONNECTION WITH THIS AGREEMENT, EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF J5CREATE, AND EVEN IF J5CREATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. HDMI USB driver update You need to open the device manager. Save my name, email, and website in this browser for the next time I comment. The one with P at the end includes a power cord. . Use of these names, logos, and brands does not imply endorsement. * Ideal for viewing multiple windows at the same time. In the Windows 7 OS, it has this limitation, Only 2 displays can be mirrored at the same time. Find out the J5create driver and right click it to Update driver. Finally realized the problem when a fully charged MacBook Pro 2 plugged into docking station started running out of juice.