If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. I err on the conservative side, and would rather "under charge". Listen or look back to see if the rear wheel is slowly spinning. Grab the new battery pack and ensure that your are installing the battery pack correctly. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. This is a few specific actions that act as a reset for your board and can fix many common issues. The key is to build your own vehicle with its own motor coil wire. How do you check the odometer on the GXL V2? Also if there is a critical mass here, we may be able to have the company fix their problems. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Contact: kevin@ocproscooters.com or text: 714-420-1311. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Please contact our customer service team if you are experiencing problems or need more detailed information. This was fixed with the company sending a replacement tire. Do you think most of the lower-priced scooters are having these problems? What if the part I ordered did not solve the problem? But some parents may balk at spending more than $100 on an electric scooter. I absolutely love this scooter. First, plug in your charger and make sure that it works before continuing. Tighten the screws firmly. Further, the locking pin is completely . Scooter is in the dumpster. Home. The BBB's grade of "F" still . I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. When GOTRAX GXL V2 display is blacked out you can release Power Key. Now you are finished and ready to test your work. Bolts provided are rusted - poor quality control. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. So frustrating. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. On that same hill last week I got about 16 top speed. 0000000696 00000 n This is an internal issue and the bike should be sent back for repair. Save my name, email, and website in this browser for the next time I comment. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. How to restore default settings on GOTRAX GXL V2. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. If there is, youll need to buy another one and replace it. If your Gotrax hoverboard will not turn back on you are experiencing an issue. You will see the LED lights start to flash. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. When it comes to hoverboards, the magic fix-all is called recalibration. 21E, 22E, 25E, and 30E - Replace console to fix error code. I was super encouraged as the handle bar looks a little different from the original version I received, better. *You may need to perform a recalibration up to three times to fix your issue. If it's not been used for a while, it might need charging. There is no doubt that hoverboards are a popular and fun way to get around. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. 0000008779 00000 n Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Even if just pressing for a second - Kind of scary actually. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Happy to help! Gotrax recommends 3-4 hours for charging time. 110 0 obj <> endobj xref Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. . Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. I have given up on this company doing the right thing. 0000005863 00000 n If your charger does not turn green when you plug it in, your problem may lie in your charger. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Entice customers to sign up for your mailing list with discounts or exclusive offers. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Visit the Gotrax . Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. But, as soon as it worked for quite some time, it started showing various problems. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. When the scooter is powered on, press the power button 3 times to switch the speed unit display. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. I finally received the replacement parts. Here is a link to find the manual for your Gotrax hoverboard. Missing tire extension - poor quality control. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Since battery indicator has 4 bars, easy to do the math. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. In addition, I now have the old lithium ion battery I need to figure out how to dispose. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. No. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If your Gotrax hoverboard will not turn back on you are experiencing an issue. But when I press the throttle, nothing happens. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Please Note, some electric scooters share error codes. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. You can now turn your hoverboard back on.*. Can you please tell us how we can improve this article? Codes often have simple solutions and we are here to assist. For further repair and troubleshooting help please visit our repair help area. This may be caused by several factors, but luckily there are solutions to all of them. Make sure the petals are level with each other and on a flat surface. I requested a refund. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If that doesn't work, email support. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. In the next video we will show the complete repair, reassembly and testing. Problem not solved. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Contact an authorized service center for more information about replacements. I am on the hook to pay for shipping to send back their poorly made products. Try recharging the battery pack for 8 hours. Repair frozen GOTRAX GXL V2. {k-m3gKjx E02 - Adjust your brake calipers so that they operate effectively. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Beeping can also indicate uneven pressure on the hoverboard sensors. Please Note, some electric scooters share error codes. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. These models of e-bike only feature an LED Display. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. I tried these fixes and the problem got solved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. You will see the LED lights start to flash. This scooter is giving a E3 Error code and the manual simply states to replace the console. Has expected us to be scooter technicians to diagnose the problems. When you plug your charger into the wall, the indicator light will turn green. . We show a quick view. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Of course, with any new or growing technology there are often hiccups along the way. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. GOTRAX - F5 Electric Bike . It was pretty easy to do and I was impressed in the modular nature of the system. Hold down the power button for 10 seconds. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Beeping can also indicate uneven pressure on the hoverboard sensors. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Find your product below and click the link to be directed to the specific information for troubleshooting. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Choose from Same Day Delivery, Drive Up or Order Pickup. Include an image for extra impact. Troubleshoot common issues with your gotrax hoverboard with our handy guide. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. This is one of the most common problems we hear about, so it's always worth checking first. Thus can not charge scooter. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Took 8 business days to fix (total of 11 calendar days). It's a 36V 6 Ah battery that offers higher performance. Learn more about your GOTRAX from full overviews and specs to troubleshooting. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. A fully charged battery will have between 36 and 42 volts. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Tip: Try to lift as straight as possible out of the tiller. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. If all of them work normally, then you need a new charger. Gotrax is known for adapting its electric vehicles to the needs of consumers. Using caution, grab the top of the battery and begin to lift it out of the tiller. If the battery is fully charged, then the issue is likely with the motherboard or wiring. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Returned the v2 and are now trying a m360 instead /crosses fingers. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. I continue to struggle with GOTRAX's customer support team. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Not much help really. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. GoTrax - GMAX Electric Scooter. %PDF-1.4 % It goes fast and I can go up big hills . Will this problem come back? Now i have error code 30! Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Problem is from inside the tire assembly. As you can see here I was able to do it with my fingers. Grab the new battery pack and ensure that your are installing the battery pack correctly. Gotrax has also added a longer battery life. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream I've had mine for almost two weeks now, and have not experienced these issues. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Press J to jump to the feed. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Scary at first. For example, only standing with one foot on your hoverboard can cause some models to beep. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) I didn't realize my tires were about half the recommended psi. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Jan 7, 2020 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. In this video we take a look inside a GoTrax G2 Scooter. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. This is a few specific actions that act as a reset for your board and can fix many common issues. Looking For The Best Lock For An Electric Scooter? An awesome member of our community made this guide. Resolved through warranty, in the mail. Took 8 business days to fix (total of 11 calendar days). Related: Mobility Scooter Battery Losing Power Uphill Fixed. E07 - Replace Motor or Motor Wheel Assembly. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. This scooter is giving a E3 Error code and the manual simply states to replace the console. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I'll monitor the post to see if these are isolated or widespread. Easy Fix but time consuming. 0000007190 00000 n Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - I kicked off the odometer began registering speed. Press question mark to learn the rest of the keyboard shortcuts. 110 20 Not much help really. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. . E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. When the battery is fully charged it will change from red to green. Range: 4 miles (est) Max. Always be sure to consult the . 0000256654 00000 n Visit our Battery Pack Load Testing Guide. 0000002873 00000 n Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. If your charger does not turn green when you plug it in, your problem may lie in your charger. Next, check to see if there is any damage to either end of your scooters charging cable. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shop safe on GOTRAX Official website. If you can not grip the top with your fingers use a pair of pliers to assist you. Turn the key or power switch on and engage the throttle all of the way. 0000003099 00000 n Cruise control automatically goes on every time when riding. Store the screws and hook in a safe location for later use. Roller Blades/Bikes. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Front tire making a very loud noise. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. If still showing error code, contact Customer Support for assistance. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). It was the front wheel so more difficult, cost 40 for replacement. I cant find anyone who sells them including the gotrax website, acisneros0873 - The difference is, these are much more fun! 51 4.7 out of 5 Stars. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Entice customers to sign up for your mailing list with discounts or exclusive offers. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. E5 - Replace controller / replace entire product. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Easy fix but annoying. I had my second issue within 17 business days of receiving the scooter. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. We'll go through each electric scooter and the error codes that occur. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Back fender completely broken off, bottom screw plate snapped. 0000001444 00000 n This problem could be caused by many different things. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. When it comes to hoverboards, the magic fix-all is called recalibration. . Hold down the power button for 10 seconds. 51 reviews. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. 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Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. If this does not work, replace the console. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. 3. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. The odometer illumination was bright. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. 0000001330 00000 n If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. It sounds like a bad battery but checking the connections is the first step. Turns on but shows zeros no matter what. - Easy fix. Apr 15, 2021 )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. I also have a V1 and no issues. Check Out Our Guide! Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. We'll go through each electric scooter and the error codes that occur. We check over 250 million products every day for the best prices.