The language wrongly led them to believe meters . Note that passwords are case-sensitive. If youre getting estimated readings for your gas use on your OVO statements, it means your gas meter signal isnt getting through to your electricity meter (via your Home Area Network or HAN). Weve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. Below is a response to one such gripe given by an E.ON representative: Sometimes we might lose connection with your smart meter. If youre moving home you need to leave the smart meter In-Home Display behind. Freedom to top up without leaving home, either on your smartphone with the E.ON Smart Meter App or online. The rollout of SMETS2 meters began in 2018. We are being chased to send in meter readings ourselves, but can't. ( and therefore we are much in credit on the account) When I press the A button, it says Vend Mode. Ability to see what you're spending on energy in pounds and pence. Just be mindful that a higher bill doesnt always mean that your meter is faulty. Report a security concern If this happens, you may need to send manual meter readings to your supplier until your smart meter is upgraded. 06890795 registered in England and Wales, VAT No. If the number has been entered correctly you'll see the payment is processing. So you know where you are with your energy, we prefer to create your bills based on actual meter readings. 03782443. Please enter a password for your user account. E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Set your values using the buttons on the touch screen. Using arrow buttons find the number (0 - 9) you need to insert, once you have found it, press OK to confirm. The Common reason to use vend code on a smart meter instead of an App top-up is that at PayPoint Outlets, you can get a minimum top-up of 1 whereas, On Apps, you have to top-up with a 10 minimum. Then turn the isolation valve from the on position (where the lever is in line with the pipe) 90 degrees, to the off position. Sometimes, the classic turn it off and on again reboot works wonders for IHD problems. . If your IHD needs replacing, is out of warranty or you're looking to upgrade, then look no further than the ivie Bud. What's the benefit over a standard PAYG meter? 5. By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws. It activates vend mode, which lets you manually add credit to your smart meter. Press 'OK' to activate the emergency credit. The message 'Vend Mode' should display. This shows your 'Usage Now' - and it says this in the middle of the screen, at the top. You pay either by direct debit, on receipt of your bill, or as part of E.ON's Smart Pay As You Go tariff. Press and hold the pound button for ten seconds, and the budget screen will appear for your chosen period. Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. The meter will enter into the vend mode, and then you can enter the 20-60 digits code on the meter. Multiple communication options: These options include long-range radio and GPRS. Will my bill be correct? But you're left wondering what type of smart meter they'll install in your home SMETS1 or SMETS2? The community is a public website, so be careful The more bars you can see at the top of the screen, the stronger the connection to your smart meter. If the IHD display has gone blank, it could just be that its run out of battery. If youre having trouble, speak to one of our helpful advisers via online chat. Interested but not yet an OVO member? As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - thats what makes it such a great place to be! Why is my smart meter not connecting? Please have a look because Ive linked through to wider observations about whole-house surge protection devices. It's not intended to replace your more accurate meter. It offers a range of handy features, and a future-proof design. Each energy supplier has their own policy and could limit some of your display functionality, so please contact your new supplier to find out more. If youve chosen to share half-hourly readings with us, the WAN sends regular data, so you can see exactly what energy youre using, and when. A simple lifestyle change, new appliances or an extra person living in your home could also increase your energy usage. 9am - 2pm on Saturdays. The Landis Gyr+ meters used by British gas does not have keypad. You can either call0808 501 5088, or you can email us or get in touch on our Social Media channels. Well Im pleased to hear youve been powered up again @Whittaker. (E.ON representative). Find out if you can get one by heading to E.ON's smart meter booking tool. ( and if I then press B it says rejected) When I press the B button, it says . In order to get this sorted reach out to our Support Team. To use vend mode on the smart electricity meter, you can follow these steps-. If you think you are using more energy that you should be on your Smart Pay As You Go meter, you can switch your In Home Display to a weekly or monthly usage view so you can track how much energy youre using per week or month. If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday. -Check out our plans! () Before the end of this year, we'll be upgrading all SMETS1 meters remotely, so you'll be able to continue to use your existing SMETS1 meter if you change supplier. This is the first generation In-Home Display and comes with a black and white screen. If so, you need to turn it until its open. If your circumstances mean that Smart PAYG is not safe or practical, it's really important that you talk to us so we can help. First, turn off all gas appliances. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2. Wait for 1 or 2 minutes, then press AAB on the meter. Youll get an In-Home Display, when your smart meter is fitted, which shows you how much energy youre using in pounds and pence. There's a few things that you can try to get your IHD charging: Test it in a different plug socket to confirm it's the unit that isn't charging. If you have any queries, please ask in the comment section below, and stay stunned for more info. They still work as a meter, but the automatic readings may stop. Press OK again to enable electricity supply. They're aware of the situation and are . Well send an engineer to collect a reading from your meter if you canttake your own meter readings, or you haven't given us one in a while. In the fuel menu press OK to select My Account. Dont worry if you cant send us a reading now and again - If you pay a fixed amount by Direct Debit every month, if we havent received a meter reading in three months well send you an estimated bill. For a map of the regions, click here. This doesnt affect your energy use at all. Check out the differences between managing your Smart Pay As You Go account at E.ON Next vs E.ON. Estimates happen more often with monthly readings so opting for half-hourly instead is the best way to avoid them. Next, try the usual trick of switching it off and on again. E.ON's Smart PAYG meter gives you more options than you had with your previous prepayment meter, namely: How do I do all this on the E.ON Smart Meter App. Of the 29 million smart meters installed across homes in Great Britain so far, about 14 million are SMETS 2 meters. code. When prompted Are you sure scroll down to Yes and press OK. Who are they for? E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. The more bars you can see at the top of the screen, the stronger the connection to your smart meter. This can happen if your meters are too far apart, or because theres a thick wall between them. We have a significant credit on our account. If you have an electricity dual rate smart meter, press and release the blue display button and this will show rate two. Its really important for us to ensure your account is in good health - never overpaying for your energy or underpaying that youre then surprised with a debt. In this case, bring it within 15 metres of the smart meter (with no walls between). Still, sometimes the payment can get stuck or fail; we need to understand the vend code on the smart meter and how we can top a smart meter manually; there are two ways we can do a top manually. If youve got a gas boiler, along with a gas fire, gas oven or gas cooker, first check whether theyre all without power, or if its just the boiler. Read A Smart Meter- Even If You Dont Know The Model, You can use the vend code if your top-up through an app or website does not receive credit. We also recommend checking that the power supply is switched on at the wall. The quickest and easiest way to give us a meter reading is through your online account. We need at the very least, one actual meter reading every year. 2. If you spend more than your set budget, you'll see a warning indicator on the screen. Then press the black on/off button on the side. Download the user guide for your Smartview3 IHD. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! Our power supply has failed and UKPower networks have advised that our meter has gone into vend mode. See our news article for more details. Smart electricity meter with a communication hub for dual fuel (electricity + gas) and single fuel (electricity) domestic customers, in both credit and PAYG modes; Metering for small commercial premises including credit and PAYG modes; Import and export metering for local generation; Be aware that there is a standing charge payable every day. If the option's there to select EMCR press OK. Meter mode - the letter in the bottom left or bottom right of the screen tells you which type of meter you have. If not, press 7 and then press the A button. We take your daily standing charge from the credit that's on your meter. More information and review your options. By continuing to browse, you accept the use of cookies. That includes Secure Liberty meters, such as the Secure Liberty 100, as well as the 110, and gas Secure Liberty EG4v10 models. Option to transfer credit between your gas and electricity meter. On electricity meters, do not write down any numbers from the following if your meter has them: red dials, dials with no pointer, dials with no numbers or dials marked 1/10. The first port of call is to check the smart meter portal provided by our Adaptor, TMA. Our friendly hours are times that your meter wont disconnect, even if you run out of credit. When this question was posed in a consumer review website, here's what an E.ON representative had to say: We'll always attempt to install a new generation SMETS2 smart meter first for you. 100119879. Registered in England & Wales, No. You can adjust the brightness according to your display. First, try resetting the IHD to see if that fixes the problem. Any exposure is well within internationally-agreed guidelines. They . And to make it easier, well email you every month to remind you. If you've made a mistake, you can press A to start again. Choose a user to impersonate, you will be log out and log in with that user. Your transaction will fail if you enter the used or incorrect vend code. So do you know whether you have aSMETS1 meter (usually manufactured by Secure), or aSMETS2 (which is usually from Aclara)? If the WAN light is flashing, that means its connected to the network and should be sending readings back to OVO. When topping up by cash you can only top up in whole pounds (eg. If it flashes once every 3 seconds, its searching for a WAN signal. Hey ho, we are up and powered again. It has a communication hub to display your home's dual fuel or single energy use. The 2 lights on the comms hub, from left to right: Heres a quick guide to the key functions on SMETS1 meters. Do the following to activate your emergency credit: If you've made a payment but it hasn't reached the meter, there is a way to top it up manually. The good news is that although these meters areSMETS1, theyre currently being upgraded. The WAN light should flash once every 5 seconds. The Smart Meter Installation Schedule (SMIS) is a set of rules and standards to be followed when installing a new smart meter. If you have a recording of the sound, that would be super-helpful too! Drop us an email and we'll get back to you as soon as we can. If it does. This limit is lower when topping up by cash at 49. We only collect anonymous data. Let's have a look at some common E.ON smart meter problems. The Secure Liberty 100 smart meter is a pretty neat piece of kit. E.ON customers reported this inconvenience on consumer review websites. E.ON states on its website that this incorrect figure appearing on the display will not affect your bills and that it endeavours to get this problem solved promptly. Ignore any red numbers or any numbers with red borders. Be cool, dont spam This shows your off-peak (night-time) reading in kWh. If you see a flashing red light on your E.ON smart meter, there is no need to worry. You can check your balance on your meter or your in-home display. EDMI ES-10A, ES-10B or ES-12B SMETS2 Electricity Meter. Any differences between our estimate and your actual energy use will be corrected on your next bill. Once selected, on the front screen you'll see there's emergency credit selected, this'll be used once the normal credit runs out. More help is on hand for this topic on the OVO Forum. Since the change to Eon next, our previously reliable smart meters have stopped working. Further remote firmware upgrades can update the features and functionality on the meter and communications hub, should it be necessary. Find out how much you can save with EDF Energy today. If your meter was installed before then, its likely to be a SMETS1-type meter. The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason. E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. In order to get this sorted reach out to our Support Team. We'll send you an e-mail with instructions to reset your password. Customers who have a prepayment (or PAYG) meter and who top up with credit before consuming energy. To do so, you will need to enter the 20-digit vend code. Liberty EG4v 11 / 15 is based on a proven G4 measurement unit with an electronic index and isolation valve. Enter the entire top-up code reference number you get on your paper/email or app receipt. Your online account will show what your balance was at midnight. Check out our energy efficiency page for our latest energy saving tricks and tips. 1 https://www.gov.uk/government/publications/smart-meters-radio-waves-and-health/smart-meters-radio-waves-and-health. The IHD won't identify if the appliance is faulty, however keep an eye on it when different appliances are turned on and off. Sorry to hear that youve lost supply to your Secure Liberty smart meter. but every scrap of information would be really helpful. The reading will be on the screen, if the display has gone to sleep mode, press any button to get the reading which will be shown on the display. Theres a few reasons why a light might be flashing on your Secure Liberty 100. Smart meters use WAN to send your energy data to us, so you can get accurate, rather than estimated bills. If the WAN light is on continuously or off completely, please reach out to our support team via our online chat so they can diagnose and fix it. This will then display Credit ON. For example, if the pointer is between 9 and 0, write down 9, not 0, If a pointer is directly on a number, youll need to look at the next dial before you write anything down, If the next dial is between 0 and 1, write down the number that the previous pointer was on, If the next dial is between 9 and 0, write down the number before the one the previous pointer was on. Please switch it off and leave it somewhere visible, we suggest somewhere on the kitchen worktop. After that, Press B or # to OK the code, and you will get ACCEPTED and ADDED on the meter display. Use it to scroll back through a display sequence; confirm entered codes when in VEND mode; mute alarm; confirm supply reconnection from Ready state, Elec B cycles through menus, A cycles through sub-menus, Gas C brings up menu, A and B scrolls through options. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. Hello all. We won't disconnect you outside of 10am - 4pm, Monday to Friday, as we know shops may not be open for you to top up at these times. 03782443. If you're not sure which model of smart meter you have, you can find it on the front of the meter. If the lights are still working in some rooms, its not a problem with the meter. We'll be in touch as soon as possible. Itll need to be arranged separately. Previously, in August 2021, E.ON Next announced it would be increasing prices on its Next Flex tariff by 12% in line with the rising price cap rate . If the lever is in line with the pipe, that means the valve is open and allowing gas to flow through. If its flashing, youll need to diagnose the issue with the health check guide above. Sometimes when you switch supplier, your smart meter might lose some of its smart features particularly if you have a first generation SMETS1 meter. Press 6 again and youll see IMP R02. These meters have clock-style dials. . The HAN LED light is next to the WAN one, and might also be flashing. Agh! If you need to contact the team on a Sunday, our Social team is able to support you. Hopefully the IHD will reconnect to both meters after a minute or 2. And Im just going to tag the Moderator,@Tim_OVO, so he can track our discussion. 1) The In-Home Display can't connect to the network in your home. Ive been in discussion with Engineering Team about this within the past month, precisely because I was concerned if there were a fault which caused an electricity meter to open the main relay contacts. Often, these issues resolve themselves within 24 to 48 hours. Some E.ON customers with smart meters have complained about receiving estimated bills, as reflected in Trustpilot. If you dont have WiFi either, thats fine the IHD still works without being connected. I have a fortune in credit and 12.5 hours in am still without power and waiting on an engineer. This is because its connected to the meter/meters of the property you're leaving and will be of no use in your new home. This will either be a button on the back of the device or a button that says 'OK'. Also, the IHD receives information every six seconds whereas your meter continually records your energy use. Customers who previously had a standard credit meter for gas and another for electricity. Check the fuse box, and make sure all the fuses are in the on position. This means we may be able to install an aerial to improve the Wide Area Network (WAN) and boost the signal. Following that, give it around 24 hours to reconnect and start showing the correct data again. From error codes to warning lights, In-Home Display (IHD) glitches to things that go bump in the night, weve put together a list of the most common issues relating to smart meters. Check if the numbers on your meters display are still moving. Check out the video below for more information. You'll need to send it to us first, and once we get it we'll send you out a new one. IHD Replacement for Smart meter | How to Replace In-home display? If it flashes 5 times before pausing, your connection is strong. If your payment hasnt reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. But if it's at right angles to the pipe, it's closed and will be stopping gas from coming through. For gas smart meters, press and hold the red button A for 5-10 seconds. If your issue is not covered below, you should contact E.ON directly. Make sure you keep trying the power button, which might be on the back of the device and difficult to see, or it could be a button that says 'OK'. We are a mandatory FIT & SEG licensee, Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section). You can also find the number on your meter too - it's usually on the front, near the barcode. Get to grips with everything your Smart Energy Display can tell you abut your energy usage. Wait for 1 or 2 minutes, then press AAB on the meter. Setting half-hourly readings will ensure you get the most accurate readings. Saying thanks goes a long way You can top up by credit/debit card using the mobile, tablet and desktop-friendly versions of our website or by using our app. You may need to be patient, as while before checking this, as it can take up to 30 minutes for all energy use to record on your meter. Learn how you can manage your energy use and make savings with your IHD. Any ideas? It can help you cut down on your energy use: Once youre all set up and ready to go, youll also be able to use the Secure Liberty 100 smart meter to monitor your energy use. Well use its regular readings to show you exactly where your energy goes and bring you personalised energy-saving tips too! Unlike traditional meters, which simply register a running total of energy used, smart gas and electricity meters can record half-hourly price and consumption data and provide automatic meter . You can find more details in your user manual. Then press the settings button. There was another customer posting here with lightning damage a day earlier than you. If you cant find the answer to your specific question here, feel free to check out the OVO Forum, where youll be able to connect with other members in our online community to find your answer. Each time you turn on another appliance, check your meter to see if it begins to move very quickly. If youre struggling to pay your gas and electricity bills, read our helpful guide thatll help you find ways to cope. If youve got an icon on the screen that says EMERGENCY CREDIT next to an exclamation mark and the initials EC youre using your emergency credit. Once the credit has ran out - the front screen shows 'EC Balance' and both (or the fuel you've selected) fuels emergency credit in use. If you have an electricity single rate smart meter, the display will automatically show the reading. It went off at 22.15 and there appears to be no one to talk to or to get help. The 5 lights on the comms hub, from left to right: For SMETS2 meters in most other regions . Do this very slowly, so the turn takes at least 30 seconds. But if your meter is located within your property, we will contact you to arrange an appointment so you can be there. You can find out more on the Relay UK website. If theres a need to move your existing meter(s), unfortunately we wont be able to do this. Make sure you write down the numbers shown on the display for each rate, such as day or night, low or normal, Rate 1 or Rate 2, A1 or A2, R1 or R2. Expect to wait a few weeks (at least) for an available appointment date. And both meters use HAN to connect to your IHD. You can delete any wrong digit using the A Button. SMETS 1: This is the first generation of smart meter technology, known as SMETS 1 ('Smart Metering Equipment Technical Specifications'). Youll see the following information: All you need to do is press the 6 button until you see IMP R01 on the display. Write down the numbers shown on the display. This is about the same as a standard mobile phone charger. Get in touch with our Support team to book an engineer. We should update your account automatically . The main screen on this type of E.ON smart meter already shows the E.ON smart meter reading. You can delete any wrong digit using the 'A' Button. Can I get one? Registered in England & Wales, No. Your IHD will show your standing charge each day, which usually refreshes around midnight. Well come back to you with help once weve reviewed your problem. If something goes wrong, INCOMPLETE will be displayed. Our meter readers will be wearing branded clothing and have identification to show theyre from E.ON or Morrison Utility Services. Smart, flexible and reliable. It offers a range of handy features, and a future-proof design. Using up and down keys select fuel and press OK to confirm. See how to top up using a code for your particular meter. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. The value underneath this is the E.ON smart meter reading. To be 100% sure, the best way to find out which type you have is to contact your energy supplier. If the numbers on the meter stop moving, start to turn on one appliance at a time. Press OK to activate the IHD. It will say 'General'. Thanks for your interest and apologies for setting a hare running. Once the upgrade is done, you can enjoy all the benefits and features of an SMETS2 meter. E.ON has installed the following types of smart meters: E.ON smart meters suit the customers preferred payment method and can seamlessly switch from one to the other without needing to swap out the physical meter unit. Press and release button A, and the meter will display the reading. We connect to your smart meter via a Wide Area Network (WAN) and Home Area Network (HAN). 10.11). Bottom of screen will show emergency activated and the amount remaining.