If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). In addition, depending on your investment choices, the following fees and costs may apply: # Other fees, costs and charges may apply to your BT Super Invest account, such as a cash account fee and transaction costs eg buy/sell spread. How much youre charged depends on how long is left on your contract. The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. We can also provide you with general advice and factual information on about a range of other products, services and providers. Note: BT Super Invest is currently only available for existing Westpac customers. If your complaint relates to the handling of your personal information, you can escalate your complaint to the Office of Australian Information Commissioner (OAIC). give assurance to the Board on overall performance and how we're managing risks. Please provide your full name, member number and any supporting documents. We closed BT Super for Life in August 2022 for new customers. This information does not take your personal objectives, circumstances or needs into account. You can call 0800 443 311 to get through to an automated phone line which you can use to: If youd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. For further information about our complaints process, download our Complaints Policy. What will life during retirement be like? To get the best experience from our website, we recommend that you enable JavaScript. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. When you move, youll have to contact BT and let them know: If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. Go to manage preferences and turn app notifications on. If you're a Westpac, St.George, BankSA or Bank of Melbourne customer, you'll be able to see your super next to your everyday bank accounts in your online banking. (charged by the fund manager), 0.34% p.a. If youve decided to switch to BT broadband, there are two ways you can go about this. How has your fund performed? BT Super Invest is part of Panorama Super. to 1.73% p.a. Slow broadband speeds? Comprehensive and flexible wealth management solutions for your clients in the areas of investing, SMSF and super. Adrian Ahern is your Customer Advocate whose role is to advise and guide our complaint team in how best to resolve a complaint and also to listen to customers and recommend changes be made to bank policies, procedures and processes. Compare your super balance against the average balance for your age group to see if yours is on track. Your beneficiary, or beneficiaries, will receive your super and any insured death benefit if something happens to you. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BT building faults, or ask about the purchase of a BT property, please contact our Property helpdesk. BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals. Find out how investment markets affected your super returns. Compare these popular industry funds side-by-side. A notification will be sent whenever a contribution is made into your account. Hostplus has overtaken AustralianSuper as the top performer over 10 years. The following form allows you to search all of BT. Its easy to open an account online. BT platforms provide one place to manage your clients' investments, SMSFs, super and insurance, supporting you and your clients to manage their wealth. What has been your return over the last 10 years with the BT super fund. If you need to write to us, please check the back of your bill for the right address to use. Fax: 02 9274 5763, Claims We provide tools so you can sort and filter these lists to highlight features that matter to you. Please refer to our Credit Guide for more information. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Need something to keep you occupied during your downtime? I have an existing Super Account and wish to transfer the total amount approx $30000 into my Commonwealth debit card. Our services may only be used by persons who have entered into a licence agreement with us, and use is subject to the terms of that licence agreement. If you need to write to us, please check the back of your bill for the right address to use. Please provide your full name, member number and best contact number including state area code with landline numbers. The information in the table is based on data provided by Chant West Pty Ltd (AFSL 255320) which is itself supplied For further details, please refer to the Product Disclosure Statement(PDF). It does not constitute tax advice and is based on current tax laws and our interpretation. You can continue on the same contract with the same account but there will be no exit fees if the broadband at your new home cant reach the same speeds as your old one and you want to change or cancel your contract. If not do you know the model of the phone and I'll be happy to check for you. Keep me signed in Help > Create new Email address > View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Finder offers no guarantees or warranties about the data and we recommend that users make their own enquiries before 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Super address: GPO Box 1901 Melbourne VIC 3001, Retirement However, note that if you choose to transfer a lump sum, there are tax and Centrelink implications. You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. However despite BT saying the order is complete they are still to deliver the phones. to 1.16% p.a. The following form allows you to search all of BT. Please try after 20 minutes. Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Your complaint will be reviewed in line with our FAIRGO principles. We also provide general advice on credit products under our own Credit Licence ACL 385509. The phones apparently connect to the hub and allow you to make two calls at once. Read thedisclosure documentsfor your selected product before deciding. Post:GPO Box 5218, Sydney NSW 2001 Want to write to us? Monday to Friday, 8:30am - 7:00pm (Sydney time) Request a callback Mail: GPO Box 7490, Cloisters Square WA 6850 Insurance Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time) Underwriting Email: gold.life@BTFinancialgroup.com Fax: 02 9274 5764 Mail: GPO Box 5467, Sydney NSW 2001 Administration Email: There is a different Lifestage investment option for each decade, so you'll be placed in the investment option for the decade in which you were born. Target Market Determinations for the products are available. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of any investments in, or acquired through, BT Super Invest. Your individual situation may differ and you should seek independent professional tax advice. Read thedisclosure documentsfor your selected product before deciding. We're phasing out the 'keep me logged in' feature. Experiencing issues with the new member portal? BT Super Invest Product Disclosure Statement(PDF), BT Super Invest Additional Information Booklet(PDF), BT Super Invest - Super Target Market Determination(PDF), BT Super Invest - Transition to Retirement (TTR) Target Market Determination(PDF), BT Super Invest - Pension Target Market Determination(PDF), BT Super Invest Investment Options Booklet(PDF). To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. Go to our email log in page > to log in to your BT Mail inbox. +612 9155 4030, BT Panorama Please provide your full name, member number and best contact number including state area code with landline numbers. You will learn how to create a contact, add information as well as delete a contact. 0 Ratings + 0.15%* p.a. Lost or stolen. This information has been prepared by BT Funds Management Limited ABN 63 002 916 458 (BTFM). I've checked and we are not aware of any stock issues currently. The issuers of the products named on this website can be found in the relevant disclosure document. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Once youve ordered your BT package, you can get watching as soon as you like through the BT app while you wait for your activation date. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Note: You can change your investment option whenever you want. Once your problem has been reported, you can track its progress using the link below. For Westpac issued products, conditions, fees and charges apply. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. 21-04-2020 Except for any liability which cannot be excluded, Chant West does not accept any liability whether direct or indirect, arising from use of the Information. Call 132 135 Things you should know BT Super forms part of Retirement Wrap ABN 39 827 542 991 ('Fund') and is issued by BT Funds Management Limited ABN 63 002 916 458, AFSL 233724 ('BTFM'), the trustee of the Fund. Help > Create new Email address >. BT calculates your cancellation fees by taking the remaining amount you would pay until the end of your contract and subtracting the costs BT save by you leaving early and 1% if your final payment is paid early. BTFM is a member of BT Financial Group - A Division of Westpac Banking Corporation. You can securely upload supporting documents if you wish. Decide how much you want to invest and fine-tune your portfolio as you go. These two options are detailed below. We dont compare all products in the market, but were working on it! Design your super Set your own pace and learn as you go, knowing you can always fine-tune your options. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. Youll need to have your account number ready if you call. This lifestage is for members fast approaching retirement or retired, so it has a higher allocation to defensive assets (however, slightly more allocation to growth assets than the 1940s stage). While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. Investment giant Vanguard has launched a superannuation fund in Australia with low fees and based on index investments. Log in to your account and go to transactions to check all payments made to your super account. We endeavour to ensure that the information on this site is current and accurate but you should confirm any information with the product or service provider and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) or the information they can provide. You can access your super online - and importantly, take action - any time, from anywhere. Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint in the moment. Alternatively, you can use the link below to find out all about BTs current deals and packages. It has a a higher allocation to growth assets than defensive, with around one third of your balance allocated to defensive assets. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. If youre having difficulty paying your bills, the first thing you should do is contact BT and let them know by calling 0800 0800 105. What will my retirement age and lifestyle be? on Finder Wallet Pty Ltd is not a bank and does not offer banking services. As always, weve got you covered. Level 10, 99 York St, Are these phones part of a digital voice order? 0800 22 33 88 The property helpdesk is managed by a third party and are unable to discuss customer enquiries. The premiums for standard death and TPD cover range from $2.21 per month to $47.73 per month (for females) and $4.71 per month to $57.44 per month (for males). If you have attachments send your complaint by post or use the online form. Message for former BT Business Super and BT Lifetime Super Employer Plan members: With the transfer to BT Super now complete, the way you access your super account online has changed. Past performance is not a reliable indicator of future If you have attachments send your complaint by post or use the online form. 19h29. The issuers of the products named on this website can be found in the relevant disclosure document. What insurance cover is available with BT Super? Claiming early release of super Calling from overseas: Identification Opening an account is fast, simple and straightforward. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. If you normally pay via PayPoint and cant get to one in time, you can pay your bill in another way, including: If you dont pay your bill, youll be charged 7.50 and you run the risk of your service being disconnected or restricted. Its quick and paperless. 12h30, there is no online or email to contact BT currently - you need to phone 150 then billing. How can I make a complaint. + 0.03% p.a. If you're unsure about anything, seek professional advice before you apply for any product or commit to any plan and read any disclosure documents (such as any Target Market Determination (TMD) and/or Product Disclosure Statement (PDS)) issued by the provider before making a decision. Office of the Australian Information Commissioner Scan to download the Finder app on iOS or Android. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. If your broadband speed reads faster in some areas of your home than in others and BT have decided not to send out an engineer, you can get a BT WiFi extender to help boost the speeds, especially in rooms further away from the router. However, a BT WiFi extender could be quite pricey. If you still need help, you can contact BT by texting CHECK followed by your landline number to 61998 where they will run tests and get back to you to help get your connection back up and running. Disclaimer: The information on this page was last updated on 04/01/2023, 15:47:31. I do not have a part number it was a pair of digital phones that came with the Halo package. Finder acknowledges Aboriginal and Torres Strait Islanders as the traditional custodians of country throughout Australia and their continuing connection to land, waters and community. You have had too many unsuccessful attempts to login. Investing can help you lay the foundations for your best possible financial future by growing wealth and building financial security. Which super fund beat AustralianSuper as the best performer last year? Open an account in minutes If youre ready to get started you can apply online in about 10 minutes. This lifestage is for members getting closer to retirement is getting closer, however not yet retired. Access the latest product updates, training and client resources on the BT Panorama user hub. Please dont send attachments by email as it is not secure. While we aim to action all complaints as soon as possible well generally address your complaint within 45 days of receiving it. If youre not happy with your BT broadband connection and want to cancel, you might be charged early cancellation fees if you leave before the end of your contract. Those who can maintain balance of $2,000 in transaction account. Self-directed investors who want greater control over their investment choice. We try to take an open and transparent approach and provide a broad-based comparison service. BT will then also check your broadband speed and either give you tips to improve it or send out an engineer if you need one. Im a pensioner aged 70yrs. Moving home with BT asklifeclaims@BTFinancialgroup.com, Call 132 135, Monday to Friday, 8:30am 5:30pm (Sydney time). In this video I will be showing you how to manage contacts on BT Mail. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. By logging in I agree that cookies may be set on my browser. If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body. As with most technical problems, the first thing to try is turning your router off and on again. 14h28, on Individuals should consider the appropriateness of any advice in light of their own objectives, financial situations or needs and should obtain a copy of and consider any relevant PDS or offer document before making any decision. Once we receive your form, well write to you confirming the amount you can claim. was this a special deal as it does not say anything about phones included with Halo do you have a digital phone line? Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. Prepare for your best financial future discover how our superannuation accounts can help you save for retirement. Panorama onboarding & navigation instructions, Instructions for reducing pension minimums, Adviser:1300 784 207 Forkey information and guidance on the ethos of procurement in BT and how we work with our suppliers visit ourSelling to BTweb site. 233724, is the trustee and issuer of interests in BT Super for Life which is a part of Retire See more Photos See all Videos See all 1:51 ","anchorName":"#what-are-the-key-features-of-bt-super-for-life"},{"label":"What are the BT Super for Life investment options? Making a withdrawal There are several different ways you can contact BT regarding a query, problem, or complaint. BT Super for Life offers two ways to invest your super depending on how hands-on you want to be. This is because this product has failed the annual performance assessment (APA) for the second consecutive year. finder.com.au has access to track details from the product issuers listed on our sites. Your first option is to call the BT customer service team on 0800 800 150. *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. BT Retail, like many other companies, use email forms. I have found it impossible to get an update as I do not want to tie up valuable resources by making a long drawn out call at this trying time other calls would be more important. Our self managed super fund solution is built on BT Panorama, the online platform that helps you manage your SMSFs investments and cash in one convenient place. When youre with BT moving home, its easy to bring all of their services with you. Level 11, Tower Two International Towers Sydney Past performance is not an indication of future performance. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. Strange that a communications company haven't setup an alternative means of communications for customers to contact them when an energy company (EDF Energy) has. Finder Wallet is an arm of the Finder Group specialising in blockchain technology. Individuals should seek their own independent financial advice and consider the appropriateness of any financial product in light of their own circumstances and needs before making any investment decision. Call:1800 931 678 Help and support; Contact BT; Back. Chant West has not taken into account the objectives, financial situation or needs of any specific person who may access or use the Information provided, including target markets of financial products, where applicable. Current as at 19 February 2019. Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. BT Super Request to transfer whole or partial balance of superannuation benefits to your self managed super fund (SMSF) BT Customer Relations 132 135 customer.relations@btfinancialgroup.com BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Super ABN 39 827 542 991 RSE R100132. (c) 2022. Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint. BT Securities Limited ABN 84 000 720 114, AFSL No. of your total balance. Past performance is not a reliable indicator of future performance. What are the BT Super for Life investment options? 12h28. I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chat. on . By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. Youll also be given the opportunity to end your contract without paying any exit fees if it cant be improved. New data shows the best-performing super funds over the last decade, with AustralianSuper being knocked out of the top spot. 1 - 8 of 8 Compare Important information about our super fund comparison table Learn more, You may be using an old link, to view your email please go to. However if you post some details of your problem, then you should be able to get advice via this forum. Contact us on 1800 682 525 Monday to Friday 8 am - 7 pm (AEST/AEDT). Westpac Financial Services Ltd ABN 20 000 241 127 AFSL 233716 (WFSL) is the responsible entity and issuer of interests in BT Managed Portfolios. I don't believe it was a special deal that was not how it was sold it came across as standard. +61 132135 btsocialmediateam@btfinancialgroup.com Financial Service BT Funds Management Limited ABN 63 002 916 458, AFSL No. Re: Is there a way to contact BT via email? About BT Super for Life Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? Please refer to the AFCA website set out below for more information. No matter your problem, from complaints to bills, we have everything you can use to contact BT. Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs. Any taxation position described is a general statement and should only be used as a guide. Thanks Michael. This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. BT - Part of Westpac Banking Corporation. feedback and complaints process, Easy English guide and accessibility guides.