Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. athenahealth is unable to respond to general support inquiries sent to this email address. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Only test results which are considered appropriate for release will be accessible through the Patient Portal. To view the details of any test result, press the card of the result you want to view. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. Toggle this switch to turn biometric authentication on or off. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. You can find the feedback form under the Profile screen. It is your responsibility to monitor these messages. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. For Android devices: athenaPatient requires OS versions 10.x or above. We are not required to agree to your request, and we may say "no" if it would affect your care. Note: This page should only be . Select an available appointment from the calendar. Does the athenaPatient app have all the same functionality as my providers Patient Portal? The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. Ask us how to do this. You can access it 24 hours a day, and it will help you with your needs. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Please do not expect a response on weekends or holidays. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. It is at your practice's discretion to allow online appointment scheduling. It is not intended to provide medical advice. Why can't I delete my sent and archived messages? Any active patient over the age of 13 is eligible to register for and use the Patient Portal. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. How do we typically use or share your health information? You can ask us to correct health information about you that you think is incorrect or incomplete. The patient portal now exists in Spanish. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Note: This feedback form is NOT for medical questions or advice. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Make a quick and easy payment online using the QuickPay Portal. You may request a Patient Portal account for yourself. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. These messages may contain information important to your health and medical care. How soon can I expect a response from my provider? This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. How do I ask a question about my account balance? Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. What do I do? These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. If you need to speak with the office sooner, please call the office directly. After confirming this, try again after waiting for a few minutes. You'll need to login to athenaNet to connect. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. To do this, you must create a password for your account by clicking the. Ask us how to do this. For technical issues with this website during normal business hours, please contact our office. Indicate your contact preferences for different types of notifications. A link to reset your Patient Portal password has been sent to. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Click on the back arrow to return to the Patient Portal. We are allowed or required to share your information in other ways . All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. This website uses encryption software. We are required by law to maintain the privacy and security of your protected health information. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Who Can Access the Patient Portal. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. that you are authorized to address the patient's billing matters. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. trouble logging in, password assistance, access to family members information etc.) As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. The Patient Portal does not support your current browser and will prevent you from using the full site. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. We can share health information about you with organ procurement organizations. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. We reserve the right in the future to charge a fee for the use of Patient Portal. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. Contact your provider's office and request a password reset email. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. We will make sure the person has this authority and can act for you before we take any action. How do I know which providers share data (appointments, messages, test results, etc.) We may charge a reasonable, cost-based fee. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. How do I edit how my contact preferences for different types of notifications? We were unable to save your data. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. This will bring up a list of all the test results you have received. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. We may charge a reasonable, cost-based fee. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. You will need to wait until it is closer to the time of your appointment to check in. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration.