Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. You will find the telephone number in the Car Rental Agreement. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Even a basic insurance. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. 21 helpful votes. Amendments can only be made up to 48 hours before the pick-up time. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. There might be differences based on offers. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. Wisecars employs limited use of cookies for your safety and does not store any personal data. In such circumstances, we will cancel your booking with no liability whatsoever. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. provided by the customer's credit card company. Great help received from the kind persons on whatsapp chat yesterday and today. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Lorem ipsum dolor sit amet, consectetur adipiscing elit. It was very easy to make reservation and booked a rental car in a few minutes. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. No charge will be made for amending your booking before the start of your rental. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. available for purchase from the car rental company, or. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. You may need an international driving permit (IDP) to drive in some countries. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. It said and I'll recap ,"NOTHING more to pay ". If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Please note that all additional drivers must also show a valid driving licence at pick-up. This is the second time we have booked with Wisecars and had amazing service. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Your rental credit will expire after 2 years. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. 1 year ago. Wisecars will process your cancellation refunds in 7 days. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Wisecars will process your cancellation refunds in 7 days. Wisecars is an online vehicle rental broker. All rights reserved. We do not delete personal data on the request of a third party. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. All bookings include free cancellation up to 48 hours before the pick-up time. Please read carefully the terms of the Car Rental Agreement before signing it. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you require additional drivers, please include them in your booking request. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. When you rent a car, you will usually need excess coverage. The permit you may need depends on which country youre visitingand how long youre staying. Subscribe! In that case, the special cancellation terms are presented during booking. 2023 Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. In peak periods this may not be achievable. All related documentation must be kept if an insurance claim is submitted. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Even worse, they've created hundreds of fake 'good' reviews to fool people. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Here are 8 tips for writing great reviews. Your voucher is normally issued 48 hours before the pick-up time. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Powered by, We use cookies to give you the best experience. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. The Car Rental Company must give its consent to repairs and replacements. In that case, special cancellation terms are presented during booking. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. If your plans change in advance, you can bring your pick-up time forward by amending your booking. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. If additional information is required, the process may be extended for another 28 calendar days. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Experience right now is good only just booked will have to wait to see when I pick up the car. There rating is probably false and it never mentioned a basic passage. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. She was very kind and helpful! We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). If you choose to pay for the service using a credit card, your credit card details are not stored by us. Your contract for car rental will be between you and the Car Rental Company. Please read carefully the terms of the Car Rental Agreement before signing it. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. It might take your bank extra time to settle the amount. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Verification can help ensure real people write reviews about real companies. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. No way has this company got 4.5stars. Reply from Wisecars. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Please note, under no circumstances is the fuel included in the rental price. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Expired or provisional licences will not be accepted. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Find out how we combat fake reviews. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. One of our helpful agents will be in contact with you to address the request. We use dedicated people and clever technology to safeguard our platform. However, this is not true. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Click on Menu "Subscriptions". In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. What's Wisecars' cancellation policy? User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. When picking up the car, every driver must present their licence. Wisecars customer support is available 24/7. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. 1 Previous_Golf_5959 2 mo. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. they are untrustworthy. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. You will have to leave a deposit for the fuel. We clearly highlight car and van hire options with Wisecars that have free cancellation. It might take your bank extra time to settle the amount. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. If you have any questions, please feel free to contact us. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. What's Wisecars' cancellation policy? Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). @ Vicpak. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars believes in protecting your privacy. 8 Feb 2023. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Wisecars will not sell or rent any personally identifiable information. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. If not, you will need to purchase the cover at the car rental company counter. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Thanks! Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Powered by, We use cookies to give you the best experience. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Email Protect your account with two-step authentication Send code This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. One of our helpful agents will be in contact with you to address the request. 2023 Wisecars. I had questions about requirements of car insurance. To improve our service and website, we may use small data files known as Cookies. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars will inform the complaint submitter on how to proceed if needed. I'M TRULY IMPRESSED. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Wisecars does not take responsibility for partners response times. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. This information must be sent via email and give Wisecars the relevant details of the incident. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Please note, it is your responsibility to provide all the above-mentioned documents. Fill in your personal information and state your request. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Companies can ask for reviews via automatic invitations. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. 185. Please note, making a new booking may result in the change of the Car Rental Company. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. What's Wisecars' cancellation policy? If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Please read the following to know what is included/excluded in our coverage offers. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Amendments can only be made up to 48 hours before the pick-up time. Dear Allan,Thank you for sharing your customer service experience with us! This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation.