Showed up after start of game and lot was closed. says they have a no refund policy unless the event is cancelled. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. There was some type of electronic glitch. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. To sell tickets, they must meet Vivid Seats requirements. He said I should post the tickets for sale. We apologize for the frustration you experienced. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. We'll get you there. I did not get what I paid for. One arrived by mail with a "Lot 16" other was delivered electronically. Service 254 Value 245 Shipping 164 I paid $322.17 for 3 seats. Vivid Seats has not responded to my email. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. The site didn't show the total of $632.10 until after I purchased the tickets. As of Oct. 13th 6:38 pm I am unable to access my tickets. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Tickets were electronic via phone. The staff are even more amazing. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. Shame shame for all the people you have messed with and hurt. Repeatedly asked to speak to manager and he refused. He checked several times and assured me that the seats were handicap. 07-12-22 at 5:57 A.M. Vivid nor Ticketmaster seem to care about my issue. "We have currently put them on 'No Rating' while they investigate the complaints and . According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] How is one supposed to know that xfer Piggyback means your tickets aren't together? Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Call and ask what the service charge is before buying. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Disgusted. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Read more Comments: 0 Will be buying more tickets from them in the future. VividSeats has B rating with the BBB.org as of September 2022. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. For 2 and now the event is selling them for 25$$$!!! the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. We apologize that you didn't receive the tickets you requested, Charlotte. And in checking with the Keillor show I found that the show was not sold out! Unsubscribe easily. B. Berlinda G. Today , California. Click here to get notifications about new complaints of Vivid Seats. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I do expect a refund of the differance that the seats should sell for. This Yelper's account has been closed. It went to automated system and never got a person to talk to. I feel that you overcharged me. Vivid seats has been getting scammy lately. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. I was purchasing 3 tickets and wanted to make sure we are all seated together. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Had rented a room just for this event. This changed due to Covid, but we did not get a refund because it was getting rescheduled. They won't refund me or get me two tickets together. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I do not expect Keillor to come back to Denver at his age. 2. bradsaid 1 yr. ago. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. I purchased tickets to the motley Cre concert in Seattle in 2019. Verification can help ensure real people write reviews about real companies. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. On 02/16/2023, I bought two concert tickets. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Mark, your concerns are absolutely matter to us and we certainly value your feedback. From over pricing. I was told that I should have known that by this note that was listed: xfer Piggyback. Send us a DM on social media. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. I had to purchase four more tickets that were handicapped seats from the venue. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. I had an expensive ticket to the Garrison Keillor show at Red Rocks. BS. It guarantees your tickets will be valid and arrive in time for the event. The. The company was founded in 2001. Received a correct order confirmation but when the tickets came in they moved me to a different section. You advised that you arrived at 7:50 PM. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Vivid Seats provides a "100% buyer guarantee." So what happened here? Submit a complaint and get your issue resolved. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Was not able to get in with those tickets I paid for. What I received were tickets in Section B, Row N, Seats 147 & 148. Then allows the seller to change the date to the day of the event. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Wed, 11 May, 2022 at 5:09 PM. VIVID SEATS LLC. When the tickets never came, I contacted Vivid repeatedly. A link has directed you to this review. Companies can ask for reviews via automatic invitations. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! The sale of these tickets even violates Virginia state code which states: 59.1-466.6. We encourage you to monitor your bank and email for further updates on your order. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 Finally got my tickets and had a great time speaking to the very helpful gentleman. They refuse to give refunds for anything. The seller is not responsible for paying shipping fees. Do not trust Vivid Seats!!!! We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Vivid seats will not do anything. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Vivid seats is such a scam!!! Please Refund at least $1000. We could not access or find on Ticketmaster and vivid customer dis-service. I have put in calls, live chats and emailed customer support. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. From over pricing. I was charged $1, 053.00. The request was put in minutes before. They are aware of this issue. Vivid Seats - Fraudulent agreement / promises made for a full refund A. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Despite very different reviews, the site is very popular not only in America but also abroad. Is this your company? Dial 833-228-5143. Melinda, your concerns are absolutely valuable and matter to us. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Agreed! After setting up a ticket master account my tickets were sent to me. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. So I have no tickets and am out $600. Never again. We understand how this may be upsetting for you. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I bought my tickets 5 months before the show. 3 for $533.58. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Vivid Seats is famous for its courtesy calls. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. We value your privacy. Great customer service skills. Vivid Seats ranks 30th among Tickets sites. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. People need to understand that VividSeats works against you. We have a 100% Buyer Guarantee. Purchased parking for the Super Bowl. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. All they say is their sry, well so am I! When I got to the rodeo they couldn't find my ticket so I had to get a new one! The insurance was $65.82. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. You are paid through PayPal after the event occurs. Claim your listing for free to respond to reviews, update your profile and manage your listing. Very helpful indeed! But, that won't happen with your company. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Group tickets DO NOT need to have electronic tickets. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. These people are thieves and liars. No. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. We spent $700 and had our experience ruined for really no good reason. Her personality was fantastic and the whole experience was just perfect. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). 5.5 Total Score. Absolute worst customer service ever. Worst ticket platform that gives two sh*ts about their customers. I specifically chose a section my whole group is in. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Will my seats be side by side? We paid $1,279.45 for these tickets. We also ensure all reviews are published without moderation. Downgraded Tickets Sent - Not what I paid for. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Thank you. With the plethora of ticket resell sites, this is one to avoid. The latest review was 2 months ago. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. It told me the section of the tickets but not the exact seat numbers. The name on my ticket was someone who purchased tickets the resold them through vivid seats. I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid Seats. We do this to make sure each fan is able to choose tickets that are most accommodating to them. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Its not right that they say they have no control over the seller. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. This review was chosen algorithmically as the most valued customer feedback. Spent all week leading up to the event trying to call only to get the worst support ever. They deserve to go bankrupt as they cost me $800. Looking for the best way to buy and sell mobile tickets? Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I don't expect they are willing to give an apology. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. I bought 2 tickets to Super bowl for my 11 year old son. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. ConsumerAffairs is not a government agency. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Please refund me the differance between what you charged me and what the tickets actually cost. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Jeremy of Las Vegas, NV Verified Reviewer. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Original review: Feb. 9, 2023. For more information about reviews on ConsumerAffairs.com please visit our Read full review of Vivid Seats and 1 comment. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. All I got was a run around, excuses, and finally no response what so ever. I had to buy either 1 or 3. They simply dont care. Below is a collection of reviews and ratings pulled for your easy reference. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. It is a safe and secure process. Vivid seats sucks. I spoke with Carlos A over the phone to purchase my tickets. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Thank you for sharing your feedback, Gregory. Desired outcome: Vivid Seats' email and phones were not responding to many numerous requests. The third party did not send us the electronic tickets. Suggest you use another ticket broker. I will not be using this company again and will never refer a soul. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Eugene was very helpful with my questions. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. It offers a 100%. That clearly didn't happen bc I received NO TICKETS! On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I called 2 seconds after I saw the $960 total. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! None of the options worked for us NEVER will I use this company again. No refund offered!! Tickets to Aint to Proud Stage Play in West Palm Beach. Vivid Seats Culture At a Glance. Desired outcome: We appreciate you bringing this matter to our attention and will be following up with you again soon. Sometimes the choice seems insufficient to customers. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Unsubscribe at any time. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Thanks Vivid Seats. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Thank you, you have successfully subscribed to our newsletter! Its location on this page may change next time you visit. Refund of ticket price. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Contact Us About The Company Profile For Vivid Seats LLC. I asked to speak to the manager, told me there was no one above him. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Lack of preparation and communication from the recruiter for each step of the process. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT.