If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We're so sorry to hear about the order. - Kate. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Ordered 4 dresses in August 2022 for several events (totaling over $300). Their trendy collections are always changing and they offer many sales. All orders are subject to availability and confirmation of the order price. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? These companies are a dime a dozen, you can 100% find another that actually values customer service. Shipping is free over US$75 and US$6.90 for orders under US$75. Thanks for your feedback. Absolutely terrible customer service. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. You can also visit this article for more information on getting support! this was for a very special event and now i have no outfit and no resolution to this. Please email us at resolution@lucyinthesky.email. -Kate. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. It is the size of a T-shirt. Order from a different boutique. You can email us at resolution@lucyinthesky.email! Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. LUCY IN THE SKY Help Centre. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. They're all photographed wearing size Small. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Either you embrace "diaper astronaut love triangle" or you don't . I had a great experience with the customer service chat! Worst experience. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Please email us at resolution@lucyinthesky.email so we can look into your refund. We're so sorry to hear about the order. We ordered a dress on 9/6. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Thanks for your feedback. Mar 16, 22 (Updated: Sep 23, 22) If you placed an order without an account, you can use the same email to create an account to access your return label. My advice to anyone. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. - Kate, Hi Gosset! -Kate. Hi Bethany, Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Hi Melissa, I ordered 4 items and once I received 2 of them and saw how bad the quality was. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. "lucy in the sky. Please email us at resolution@lucyinthesky.email so that we can better assist you! Remember, you can do most things online at Sky.com. I HAVE MY TRACKING NUMBER. Delivery date was Feb 17-24th. Categories. Verification can help ensure real people write reviews about real companies. Hi Grace, Thanks for your feedback. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. -Kate. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Horrible customer service. The complete opposite of lawyer James, Nathan is carefree and fun. Please use the following size guide to help determine your size of clothing. -Kate. . I ordered a dress on October 2,2019 and still not dress. -Kate. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Trust that their reputation is deserved. This cost is not covered by us and is charged directly by your local government. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I foresee no dress, no money returned and no reply. Please let us know if we can help any further. She responded quickly and answered all my questions. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Glad that our Customer Service was able to help with your returns! She even helped me cancel an order and issued my store credit instantly. Free FedEx Shipping, over US$75. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Two out of four of the dresses arrived by January. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! I ordered my daughter's homecoming dress on 9/20. Lost or stolen. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. | Read 5,961-5,980 Reviews out of 6,593 Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. I am so disappointed and will NEVER ORDER AGAIN! Write a review Sign in. I greatly appreciate the customer support 24 hour 7 days a week chat box. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. We're so glad you were able to utilize our 24/7 chat! Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Products used:None, I never received them. - Kate. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. You should check this page from time to time to ensure that you are happy with any changes. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Los Angeles, California Great experience :). Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Every item was shipped separately and weeks after stating they were stated to arrive. We're so sorry about the delayed style. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. It is 9/23 no dress. Were almost out of time and do not have a back up plan. Hi Chloe, Thanks for your feedback. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. I'm so frustrated because they don't have a phone number. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Free Shipping Worldwide, over US$50. I know it's still only Nov. 15 but I do not think this dress is coming. CABLE TV. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. BROADBAND. Hi Hailey, Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Intellectual Property, Software and Content. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. This Privacy Policy Statement only covers our Website and does not cover any other website. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order We're so sorry to hear that your order had quality issues. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Its pathetic that they do that to customers. Lucy never replied to me or PayPal. Please email us at resolution@lucyinthesky.email if anything else. -Kate. -Kate. i live in texas and ordered a dress on sunday earlier this week. Not worth the hassle and loss of money. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Hi Kim, Please emails us at resolution@lucyinthesky.email so that we can better assist you. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. In the case of any change-of-mind or sizing issues, we offer store credit. So ordered the 3rd dress in a different style. Lucy in the sky is our GO TO for all things special occasion. I messed up my address and they were quick to help and fix my mistake. We're so glad you were able to reorder and get it in the time frame you needed. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Please email us at resolution@lucyinthesky.email. We do specifically outline the estimated delivery time on each individual product page once a size is selected. | Read 5,941-5,960 Reviews out of 6,586 Finally, the Trust Mamma rating is four stars. With no warning either time. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. The 24/7 chat is turned off and nobody bothered to respond to my email. Not Available. 2023 Trustpilot, Inc. All rights reserved. The customer service and chat support feature here is great and really easy to use. You can activate your new camera, view your photos, manage and monitor. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. -Kate. Please use the following size guide to help determine your size of clothing. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Hi Jay, -Kate. I had talked to 2 other reps there and they did not help AT ALL! Share. If you want to make a complaint to the Sky customer service team, they can be reached on . I had an issue with my dress being see through and needed a replacement soon for an event. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. My learning training provider was City and Guilds. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Not only was she patient but she was quick and so attentive. If the issue persists, we would suggest to follow up with your bank. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday).