We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. They lied and said that there had been a report of fraud and they refused to give me my money. Click on the link you can find under a headline Refund/Exchange. I received my confirmation # and there's a link to view my tickets. Once I tried to purchase online they said that my card wasn't activated. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. And I get to pay an extra fee for this hassle? Wow! So I was at work trying to print this and no images or barcodes were popping up. What are the theaters' admittance procedures? Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. There are no refunds after the printed showtime. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. #1. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. I selected a theater and movie and went to checkout. No, the rating system is strictly voluntary and carries no force of law. I'm now complaining to corporate Fandango is awful! Refundsare not available after the booking showtime. I went online and tried to talk to a representative about my card mishap. *3D Upcharge. The ratings do not determine or reflect whether a film is "good" or "bad." If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Sorry, no bartering. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. About Us Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! As it takes up to 72 hours for you to receive a response, you can submit your query via. It's a long and frustrating process. Any money or points on thecard will be merged to the account number you want to keep. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . 1/3 spots are taken by a bugged Endgame ticket. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. How do I refund my tickets? MPAA Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Please don't use Fandango for your movie tickets. We charge a small convenience fee per ticket purchased on our website and mobile app. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. When I get to the theater what should I do? Regal has taken bold nationwide action in all of it's locations. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. Will I Geta FREE Movie Ticket on my Birthday? The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. The application is provided on an "as-is" and "as available" basis. Still looking for answers? BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Yes! Locations with military pricing available are listed on this page. Especially if it has anything to do with Fandango. its a very bad app. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Fandango does not offer partial refunds either. Store or bakery-purchased cakes are allowed only with a pre-planned event. When I was able to get on website it appeared that my purchase of tickets did not go through. Impossible to get a hold customer service over phone. I checked my email with no confirmation and purchase history on there website. REG will not sell tickets to any person under the age of 17 (18 where applicable). AMC will not convert a paid ticket to an alist one. It goes against our guidelines to offer incentives for reviews. are permitted to be used within any Regal Entertainment Group facility. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. If you need assistance for any reason, please ask one of our theatre personnel for assistance. The number you need to dial is the number of the theater you bought tickets for. Please visit our Health & Safety Action In Regards to the Coronavirus page. Check balance. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. We are proud to partner with studios to promote feature films and will run giveaways and social contests. What time does the theatre location open? If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. When I purchase tickets online, it requests a zip code, but what if you're from Canada? Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. For questions about gift cards check out or Gift Card FAQ. Crooks!!! Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Penny Lanes Bowl & Games Since I did not cancel my tickets before the movie the refused to refund tickets. Bought 4 tickets using a gift card & balance going on my credit card. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. View detailed list of Movie Club credit usage and renewals. Is the ratings system a law? I have the exact same error. Purchased my tickets for Sat and didn't realize the system selected Fri. Basically, made one order over Fandango with A list, but during payment submission the website crashed. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Open it in your web browserand start exploring the services we can offer. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). You can receive refunds for tickets up to 60 minutes before the showtime. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. 0 stars if possible. Called customer service and waited for 40 minutes. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. for each ticket they purchase. How Long Does It Take for Fandango to Process the Refund? Not all ticket types are available for all performances. We also accept Promotional Codes and Gift Cards. This is illegal and I will not just forget and move on. Concessions are always on the menu with an AMC Gift Card. Precious metals are still not accepted. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. Do not use them.Mike. How Long Will a Movie Play at my Theater? Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. The Regal Crown Club FAQ's can be found here. Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. When I click the link to print my tickets, the page comes up only as text. Where can I find information about closed captioning? You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. These boards can cause slip, trip and fall hazards for our guests as well as our staff. For extenuating circumstances, please consult theatre management. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. The cost was $12.00. When Fandango works, it's fine. Area codes in North America. I am done with these RUDE and UNHELPFUL people. Fandango does not offer partial refunds either.