To request maintenance that is not an emergency: For more details, read about response times for maintenance. The government also leases a smaller number of properties from private owners to use for public housing. Online Maintenance Request Form. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The agency and its contractors may pay to maintenance laborers and mechanics no less than the wage rate(s) indicated for the type of work they actually perform. As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. We appoint contractors to our panel via Austender through our rolling tender program. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Strata properties come in a variety of forms, with apartments and townhouses the most common. after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. We spend more than $1 million per day on repairing and maintaining homes. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on maintenance contracts in NSW, with particular reference to: Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help. The department has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. The Eligible Service Providers (ESP) list provides ASTP with a choice of potential contractors across NSW. The data can be customized through filters, and downloadable report options. Help us improve the content on our website or tell us what is working really well. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Maintenance contractors | Defence Housing Australia Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. Your rating will help us improve the website. Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team hbbd``b`- "H To discuss this further, contact the maintenance section at your nearest Housing Service Centre. North Coast. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. Email: Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday Back to top Aboriginal flag Torres Strait Islander flag Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, 6am6pm: call the maintenance number for your nearest. For enquiries about the contract, please call 02 9273 3643 or email Parliament. More information. endobj Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations 14NSW Federation of Housing Associations Inc, Progress report - Land and Housing Corporation, Department of Family and Community Services - management of NSW public housing maintenance contracts, Government Response - Management of NSW Public Housing Maintenance Contracts, Report - Management of NSW Public Housing Maintenance Contracts, Answers to Further Questions - Pacific Link Housing. No records of contacts are available for this inquiry. How can I access Department of Customer Service information? LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. Housing Maintenance | Department for Communities Housing Maintenance Part of: Housing Association Guide, Housing Management Guide Introduction This guidance sets out the standards. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. We appoint contractors to our panel via Austender through our rolling tender program. You can do a licence check online through the Fair Trading website or call 13 32 20. Make sure you have a pen ready to write down the job reference number for your maintenance request. Department of Education / Deniliquin High School - New Science Lab Upgrades - AM03872/22. RLC has assisted a large number of public housing tenants to get repairs done through advocacy and Tribunal representation. The caretaker period for the NSW Election commenced on 3 March 2023. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. Government procurement advice and assistance. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. For general enquiries, feedback, complaints and compliments. The list was initially established through a formal open tender process in 2010 ( DETP1028 ). We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service A further $1.669 million investment has been approved to extend the program to February 2022. An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. For any questions, please email Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). stream 1 0 obj For more details, read about response times for maintenance. DHA regularly engages independent valuers to undertake valuations for properties under management or being considered for management by DHA. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Thats an average of around 1,750 requests every day. This submission has been developed in consultation with our . Communities and Justice Grants. 4 0 obj Maintenance Contracts The NSW Federation of Housing Associations (the Federation) welcomes the opportunity to make a submission in response to the inquiry into the management of NSW public housing maintenance contracts. We are celebrating! Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. 3/56 363.50944 (DDC22) Home building contract for work between $5,000 and $20,000 Suitable for trade work, maintenance and repair work as well as smaller alterations or improvements likely to cost less than $20,000. In the interest of transparency, and for your convenience, below are dashboards of the most requested data. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. AQxHV:Uz h$Ydy:gsnt%,y0);. Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. %%EOF Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. We may decline your request if the maintenance type is not our responsibility. The main objective is to identify: What owners need to know to obtain a good service contract Ways to evaluate service providers Major service needs Operation and Maintenance Service Contracts An overview of current trends and options, with The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. Contractor. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. 2 0 obj NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. Ensuring. The contracts and tenders currently registered with respect to the Department of Customer Service are disclosed on theGovernment tender's website. This is particularly important if there is likely to be further damage if the repair is not completed quickly. This outlines the business processes for property maintenance, including repairs. 1,500 projects. Rental home maintenance and repairs This page is for: Home buyer / owner Property industry Tenant Landlord / lessor Obvious maintenance and repair issues should be noted in the property condition report which is required to be completed by the landlord/lessor when the tenant moves into and out of the property. Consequently, all community housing providers are required to develop plans for the long-term maintenance of their properties. 0 In doing this, we support the operational, recruitment and retention goals of the Department of Defence. Information to tell us When you request maintenance, tell us: 3227 0 obj <>stream If you have any concerns about the condition of your property please contact your housing provider directly. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. We work with local businesses and communities, and we . Agency Department of Education - SINSW. 2.08 ha (5.14 acres) zoned RU4 This beautiful piece of land is a high, fully fenced square block that is flood free and boast two significant street frontages (147m and 124m) and is available for . Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. The timeframes for this non-urgent work can be up to 12 months for completion. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. List of Maintenance Contracts Projects in NSW - Cordell Connect projects State Australian Capital Territory Norther Territory Queensland South Australia Tasmania Victoria Western Australia Categories Retail Education Medical Entertainment Social Sports Residential Aged Care & Retired Developments Civil Engineering Military Commercial Premises *All figures current as of 30 November, 2021. This inquiry is no longer receiving submissions. If we accept the request, a tradesperson will contact you. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. Read More. connection to their country and culture. # Answers to Further Questions - Tenants Union of NSW and Redfern Legal Centre, Answers to Further Questions - National Disability Services, Answers to Further Questions - Family and Community Services, Answers to Further Questions - Mr Ross Smith, Announcement of public hearing - management of NSW public housing maintenance contracts, Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney. DCJ is improving the experience of social housing tenants. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. Maintenance Person, Crew Member, Facilities Officer - Moree and more on The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. You can also call any of the following numbers: Top End Phone: 08 8995 5122 Arnhem Phone: 08 8987 0576 Barkly Phone: 08 8962 4558 Big Rivers (Katherine) Phone: 08 8973 8939 Public Accounts Committee. For any questions, please email Resident satisfaction survey period July-Nov 2021. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. Print Share. Answers to Further Questions - NSW Federation of Housing Associations Inc. S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. Contract number. 7061001. for more than 300 client partners > 500. Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. Your chosen builder or tradesperson must give you a written contract if: the contract price is over $5,000 (including GST), or the contract price is not known, is for the provision of labour and materials by the contractor the reasonable market cost of which is more than $5,000 (including GST). LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. Agency HealthShare NSW Category (based on UNSPSC) Healthcare Services Published 10-Feb-2023 Contract Period 30-Jan-2023 to 2-Mar-2023 Estimated amount payable to the contractor (including GST) $169,870.77 (Goods or services supplied) Contractor Name Roche Diagnostics Aust Pty Ltd Is an Aboriginal or Torres Strait Islander owned business No Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list.