If you purchased on a registered account, your credit is available within your StubHub Wallet. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. New York We have a great help article here which provides the steps to list these Mobile Transfer tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. Lets dive into it right away. From everything weve seen, the StubHub customer support is quite thin, to say the least. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. International orders are handled a bit differently than those within the US, @Lighty7. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Having difficulty navigating this. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. "The return of live events, the input of customers, partners, and regulators, and the . It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. New Yorkers, however, are in luck. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Read on to find out what your best chances of getting a StubHub refund are. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! They're upset StubHub is refusing to . 7 calle 1, Suite 204 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Lots 81-82 Street C No problem. These are often free tickets the seller can relist. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Very dissatisfied customer. How to reach a live person: Speak "customer service" at first prompt. After this experience, I'll take my business elsewhere. We'll do our best to get back to you in the next 24 hours. 0. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The April 25th show was canceled due to COVID-19. Ohio Attorney. please contact StubHub US Customer Service at 1.866. but I havent been able to get in contact with anyone from StubHub. They are printed with duplicate. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Help us improve this article with your feedback. An email might never be responded to, and the same goes for phone calls. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! How to Contact StubHub for fraudulent tickets. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Let us teach you the major money lessons you NEED to know. There you will see your canceled event credit along with a link to request a refund instead. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. What Is Public Liability Insurance For A Wedding? Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. And never again. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. North Carolina Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Apply your StubHub balance during checkout on your next purchase. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Customer Service training is needed. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. You can reach the corporate office at 415-222-8400. Review the StubHub return and refund policy at ReturnsAndRefunds.com. "If you have tickets to a show that is postponed, you will be able to select your refund . Enjoy!Make sure we land in your inbox, not your spam folder. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Ticketmaster will be the only place selling VIP Tickets though. All Rights Reserved. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. I was refused to talk with a supervisor , I had 4 tickets listed. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. AND TOLD ME THAT "Recine. Poor customer service is the biggest pet peeve to DoNotPay. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Thanks SO much! Events postponed or rescheduled won't be refunded, Fowlks said. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 No. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Otherwise you will receive a voucher for 120% of your purchase price. Customers can keep their credits if they like. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. StubHub sellers set the price of their tickets. All you need to do is follow these short steps below: Voil! International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. StubHub is a marketplace where fans buy from and sell tickets to one another. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. I had to ask for a manager. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Ads by Money. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Phone Call 1-866-788-2482. How do I contact StubHub for refund? Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Purchased 2 NFL tickets on StubHub. Your California Privacy Rights / Privacy Policy. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. How do I complain to StubHub? Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Indiana: "approximately 6,800 consumers" affected. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. A few days later I'm only paid out for 1 set of tickets. Absolutely, you can list these tickets for sale on our site ! All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. You have lost a customer for life! We do still love going to events and want buying tickets online to be easy and safe. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . We just sent you a welcome email. Let us teach you the major money lessons you NEED to know. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Once you receive that email you can log into your account and navigate to the StubHub wallet. We are changing the way you register and sign-in to the StubHub Community. You never know when you might find yourself financially strapped - the good news is you have options. We cant contact them and ask them to lower their prices. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. You already know that. If you feel like StubHub cheated you, you could take action against them. No matter how you get them, well email you when theyre ready. Copyright 2020 Scripps Media, Inc. All rights reserved. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. I've been a customer for a long time and am not happy. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. She came back and said I'm refunding your money butand then starts fighting with me again. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Find help with your questions from other fans through our own peer-to-peer community! The clause is designed to protect both buyers and sellers. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Have a StubHub question? I was only given the option of the credit and the event was in CA. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Great help!!! StubHub also has live chat operating 24/7. It is possible to request a refund on a purchased StubHub ticket manually. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Supervisor " would NOT SPEAK WITH ME. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. To reach Customer Support call 1-866-788-2482. Customer service all the way to your seat, 2000-2022 StubHub. https://money.com/stubhub-refunds-covid-19-cancellation/. How do I contact StubHub for a refund? I would like cash refund too. This happens when tickets are reprinted, but they are usually still valid. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Use of this website signifies your agreement to our. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Hurry up and access DoNotPay from any web browser to check out everything we offer. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Still learning the basics of personal finance? Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. I have been trying to purchase tickets for over a week now. Perhaps Its Time to Switch to Something Other Than StubHub. So the funds are available but you only adhere to the state-by-state laws? From everything weve seen, the StubHub customer support is quite thin, to say the least. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). 1:00. Go ahead and file a chargeback on your credit card. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). How do I complain to StubHub? Enter your gift card PIN in the PIN field when prompted. Find contact information here. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. I received an access code that didn't work and Customer Service asked me to give the seller a little time. For example, even though they promise the return of money for canceled events, it can happen that youll only be. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. The company does have something they term FanProtect Guarantee in its User Agreement. The credits are valid through the end of 2022. All rights reserved. In other words, when it can be too late to get a refund. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. 1.866.788.2482. Just log into your DoNotPay account using any. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Would not make an exception,to a hotel reservation I made thru Priceline. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Ticketmaster for Ever. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Who do I contact? Open a new browser and try logging in again. See if youre using the right email and password. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. All Rights Reserved. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Explain your scenario, and provide any applicable evidence. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Customer service all the way to your seat, 2000-2022 StubHub. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. This means sellers set the ticket prices. Reached out to customer service twice still can't list tickets. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Registered users: Log in to your StubHub account. Otherwise you will receive a voucher for 120% of your purchase price. The company prides itself on being a Fan-to-Fan service. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Click that link and you're good to go. How can I email stubhub to refund tickets for a cencelled event. Contact us United States and Canada. Did you find it helpful? Illinois works as a mediator between ticket buyers and sellers, who are all regular people, lets say. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. We may be compensated if you click this ad. This number works. It is taking Stubhub about 120 days to process refunds. Dorado, PR 00646, Metro Office Park Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. but I havent been able to get in contact with anyone from StubHub. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Is SeatGeek legit? DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. We are changing the way you register and sign-in to the StubHub Community. Pennsylvania for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Find contact information here. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. On March 7th, StubHub emailed Marrali a copt of its refund policy. Bradley R. Hightower. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart.
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