To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. Within Mexico. Changes are not permitted on the day of your visit. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Paste as plain text instead, We dont recommend the use of flip-flops or Crocs. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. On a PC right-click on the file and select the option to extract. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. How many times can I download my photos with my download code? View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi We are here to serve you and to meet all requests, questions or suggestions you may have. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. What can I do? This option is valid only in Mexico. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. She didn't really explain anything. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. Official ID of the visitor on the reservation (original). We are sorry but no. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. I really had no idea of how to use them. Re: Xcaret: photo pass worth it? You can purchase with a credit card or PayPal. FAQs; Customer Service. What payment options are available to buy my ticket or tour? Business travelers can take advantage of the business center. This is my happy place, my own personal paradise. After visiting with colleagues in the spring, I knew I had to bring my family back. Due to the nature of the product we offer, you always have the possibility to view the photos. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. All rights reserved. To replenish energy, a delicious picnic will be waiting for you. I want to purchase my dolphin experience photographs. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. How do I find and download the photos from the website? Children must present official ID (passport or birth certificate copy) at the park's ticket booths. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. How do you remove the watermark from the photos? ALL-FUN INCLUSIVE . You need to confirm your age by showing a valid ID card. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Prices contemplate the number of people (PAX) and the number of purchased parks. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. You don't have to worry about your phone or asking ppl to take pictures for you. Months without interest, only with major participating bank cards issued in Mexico. Service at every restaurant was never short of perfection. How many times can I download my photos with my download code? ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Taxes and fees that are shown are estimates only. Come and live the Riviera Maya adventure. If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. I was just a bit disappointed with the management/check-in. They are encoded directly from cameras with high resolution. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Thank you for contacting the Photo Department at Experience Xcaret. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. de C.V. | It is important to bear in mind that most of our activities need constant physical efforts. What is the price admission to Xplor Fuego for children? What is the minimum/maximum weight allowed on zip-lines? Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. If you visited our Parks: foto@xcaret.com There are a lot of things to do in the parks got adults and kids. All journeys take 45 minutes. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. $148. Do you have scooters on rent inside the park? If you visited our Xcaret Hotels: fotohoteles@xcaret.com Remember to smile when you come across our logo pictures! Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. Other services (ATM, WiFi and gift shops). New activity: Underground Expedition. 2.- A list of the albums that are included in your package will be displayed. Wyndham Boston Beacon Hill. Yes, you must select a specific date to visit the Park. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Outside Mexico. Access to Xplor Park is limited to children under 5 years. Every morning, around six, I saw the same young man, about 20 years old, report to Work. Am I obliged to participate in all activities or is it possible to choose some of them? We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. The staff treats you like royalty. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. At what speed does the zip-line travel and how long does a single journey last? We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Can somebody on a wheelchair access the Park? Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Yes. Access to the special ticket booth if you purchase online. By continuing to browse the site, you agree to the use of cookies. Subject to availability. I will not repeat everything that has already been said. Thank you for contacting the Photo Department at Experience Xcaret. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. *Original Review Below*!!!!!! The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. it was just my wife and I for her birthday/anniversary. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. You can download as many times as you need to while the code is valid. Outside Mexico. Each park has its own price for the photos pass. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. 3.9/5 Very Good! Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. If you visited our Parks: foto@xcaret.com 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Their eco-integrating design and premium amenities make them unique. Can I enjoy underground river activity without knowing how to swim? If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. BBQ buffet with delicious ribs (vegetarian options available). $159. Are the downloaded files of high quality? This hotel features a restaurant, a gym, and a bar/lounge. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Free WiFi in public areas, a library, and express check-in are available at this hotel. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. The best of a home combined with the best of a hotel. Do I have to reserve for a specific date? 2003-2023 Lexyl Travel Technologies, LLC. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Does Xplor offer activities for children older than five years old? Cabins, apartments, houseboats! How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Yes, activities in Xplor are all family-friendly. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. What is the time for pick-up at my hotel and where should I wait? - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Remember that cancellations are managed by the terms and conditions of the cancellation policy. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. For further support information contact our photograph department at foto@xcaret.com. The park is set up with picture stations. Get onboard the shuttle and visit it as many times as you want. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Additional terms may apply. How can I get them? Xenses Admission; Tour Tulum-Xenses; Save more. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Review collected in partnership with this hotel. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. Learn all the information in our Privacy Notice. We had a fantastic lunch and swam in both the pools and river. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. per night. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. You must have at hand your bracelets, the number of your helmet, and the date of your visit. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. Chetumal-Puerto Juarez Highway KM, Km. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). I would make a point to visit whatever bar Adal is tending the next time I visit. Some activities call for physical strength. Remember you can purchase water shoes at our shops in Xplor. Are these activities allowed to elderly people? 282. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). (01152) 55 4163 7327 An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. 1.- Enter your download code. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. No, all the activities are included in your admission. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. You cannot paste images directly. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. Our agents will help you with the pickup information or any other doubt you may have. In our venues, life merges with art. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. Other services (WiFi, ATM and gift shops). de C.V. We use own and third-party cookies to improve your experience on our website. How do I open the ZIP file when I download multiple photographs? Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. However, we would appreciate if you could inform us about the exact date you will visit the park. The minimum age allowed in Xplor Fuego is five years old. ( NO KIDS ). Please see our partners for more details. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. Is there any type of refund and/or cancellation? Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Dec 25 - Dec 26. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Is there any type of refund and/or cancellation. Solidaridad, Quintana Roo, Mexico. Are there any special prices for children? BUY THE PHOTO PASS! Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico.
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