However, the contractor will not ask you for any money when they call. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. endobj Repairs & Voids. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. You have the chance to buy up to 10 additional holidays per year. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Always ask to see this card before letting anyone into your home. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Council tenants can also be offered evening appointments for repairs from 4:30pm. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. If this is not possible, we will replace with the items we hold in stock. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If so, please keep reading as youre just what were looking for! This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. The council is responsible for most repairs to your home. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. 1 0 obj The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Housing Disrepair The panel decides which services they review based on various criteria. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Top Jobs in Gateshead, England. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Wednesday 2nd November 2022. If your repair can't wait until the programme we will carry it out within the normal timescales. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. There's also additional service charges from 115.85 a week, this cost is eligible . : 50K - 53K. We hope to reschedule these events at a later date. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support I have got this complaint, they monitor it and see it through to the end. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Unfortunately, this job posting is expired. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. 27,852 - 30,151 a year. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Thursday 26th January 2023. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. If you continue to miss appointments for repair work you may be charged. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Internal deterioration such as damage to carpet, walls etc. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Work to the outside of your home may not need an appointment. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Our employees and contractors carrying out work will show you an identity card. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Gateshead Council 4.0 . Gateshead Council aims to complete the backlog by late March next year. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. All rights reserved. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. You can create a free account to post activities, services and promote organisation working in Gateshead. Background 2. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. View details of your former and current tenancies including rent statements and repair. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. 0191 433 3174. housingadvice@gateshead.gov.uk. Regent Street This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. <>>> Are you a Council or Housing association Tenant with housing disrepair issues? Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. You have the right to appeal if you don't agree with a decision to charge you for repairs. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Well, theres so much on offer and heres just a few of the highlights! Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. NE8 1HH Some of these repairs need to be inspected before the repair can be done. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. London These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Some of these jobs need to be inspected before the contractor can start the work. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time.
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