The hosts cancellation policy will apply as usual. Vivid Seats's third-party sellers list and sell the tickets. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. Your order is then sent to the seller for confirmation. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! If your show hasnt announced a new date yet, please hold on to your tickets. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. See ourPrivacy Policyfor how we treat your data. . Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. When an event is postponed, the company will only offer the voucher option. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. I purchased tickets to an event that has been canceled due to the coronavirus. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. On December 13, 2022, I received the tickets from Vivid. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Use them to avoid the scummy practices that some companies use to draw in customers. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. The parties are not required to exchange selection lists. Authorization Form . We help fans get to more games, enjoy more laughs, and rock out at more shows. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. Douglas Himberger would really like to know. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. Vivid Seats allows refunds under specific conditions. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. You can begin t Can I cancel an order Ive already placed? These were the terms when Himberger bought his tickets. If you would prefer a cash payment, you must submit a claims form. Now, VividSeats did respond online saying, Please contact the claims administrator if you have any questions. Event Specific Terms 3. please contact our team at Elliott Advocacy through this form. There was absolutely no way to talk to a human. General Terms 28. Why is it taking so long to get a cruise refund? This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. Then this happened, names, numbers, and email addresses of the Discover executives. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. Plus, we have insightful letters, insider tips, and more. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Any tickets purchased in advanced will be refunded. Where is it? Thats not funny. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. State arbitration laws do not govern in any respect. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. VividSeats has B rating with the BBB.org as of September 2022. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. Academy LA is a cashless venue. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Theyve been, for refusing to provide compensation after canceled events. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. How do I get my compensation? If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. To use DoNotPay, open it in your web browser. Credits expire on December 31, 2022. Did you find it helpful? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. A full-service national event ticket marketplace. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. info@TicketPurchaseSettlement.com. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. DoNotPay can help you sue the company in small claims court. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. Accordingly, you consent to injunctive or other equitable relief for such violations. The AAAs rules are available at www.adr.org. Check out our directory. Learn More. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. If a re-issue is not possible, you will be refunded the re-issue fee. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. If you need help with any problem,please contact us through this form. Can a vacation rental host cancel my stay and keep my money? When an event cancels, we will always send you a notice via email with the applicable terms and options. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. So, first and foremost, please look for (and look to) this email notice. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so.