stubhub refund policy change

I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Make the best possible case for yourself. This cookie is used for the website live chat box to function properly. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I checked by calling Ticketmaster. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Nobody will know until game day. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Necessary cookies are absolutely essential for the website to function properly. Never again will I use StubHub! But by the end of March, refunds were suddenly gone. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Current Ticket Policies: Subject to Change*. Stubhub sucks! Use of this website signifies your agreement to our. Who should shoulder those cancellation costs? I am traveling today from Mexico to Madridfor what? Immediately called StubHub customer service. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Announcements have been made but, a plan of action has not been put into play quite yet. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. So is Amazon, but they can cancel orders and issue refunds. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. For sure I can warn any one who is going to use this service. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. If these are not available, you will likely get a full refund. I will be filing a formal complaint and will NEVER use stubhub again. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. Overcharged. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I will NEVER use Stubhub again. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. The cookie is used to store the user consent for the cookies in the category "Performance". Also how can stubhub charge me $176 when I never received any money for this purchase. "We were only allowed 120 percent credit toward future concerts, not refunds.". I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. We lost the concert for that. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. View StubHub Refund Policy. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . This evening I was on Stubhub looking for Lakers tickets for January 2016. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. Is Beyonces Tour Another Dynamic Ticket Price Mess? However, StubHub offers a refund. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. That is a great question. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Bought tickets for James Taylor and Bonnie Raitt. They told me their tech would review it. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. We were so upset. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. This is pure fraud. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com the issue is on her radar and anyone affected should file a complaint with her office. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I too spent money on cancelled events. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. if you have any questions please feel free to contact me. From that StubHub wallet page you can request a refund instead of keeping the credit. "The return of live events, the input of customers, partners, and regulators, and the . United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. If I had purchased elsewhere I would have received a full refund! Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. See detailed StubHub customer service rankings, employee comments and much more from our sister site. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Obviously the concert was canceled and I would like my money refunded. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Receive a coupon for 120 percent of your original purchase*. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. I am quite dissappointed. They said outta luck. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. DON'T BUY ON THEIR PLATFORM!!! "We chose StubHub because of their 'FanProtect' guarantee," Brown said. IndustryLegalTop Story Purchased 2 tickets to a college basketball game. So much for the 100% guarantee. I stated that it was not disclosed until after purchase and we went back and forth for a long time. I tried transferring through Wells Fargo and they didn't let me transfer. That's literally the only way you can get your money back from these thieves. The cookies is used to store the user consent for the cookies in the category "Necessary". The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Stub hub has failed its customers once again with a terrible return policy. Was there fraudulent activity with my tickets ? StubHub changed its fine print on March 25, offering most customers just a credit. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. We appreciate your patience. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. They only let a few more people in until they actually closed all the doors. It was for a special occasion. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Crooks. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. I don't have "proof" because stub hub transferred these tickets and took my access away from them. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. I should be given a refund! I will never use this site again and highly advocate not using it to anyone due to this. I purchased tickets to the Olympic gymnastics trials in January 2020. Then over night, we lost our jobs and the shows were all cancelled. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Never use stubhub again. Stubhub policy on refunds is ridiculous. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Even talked to their top customer service expert who was an absolutely useless subhuman monster. I simply do not understand how this can happen. Stub Hub stole from me. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. When I got to the venue my tickets were no longer accessible. You should only sell what's actually available. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. I WANT MY MONEY BACK!!!! Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Called back for refund. If it is postponed/rescheduled, the tickets are still valid. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price.