Payment 324861127699. A good hot tub cover will serve you well for quite a while. Prior to the pandemic and the agreement for the current drafting amount, the account was behind. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. They do not stand up to their warranty! A leak from your hot tub might be alarming, but its often easily fixed. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. but communication is key to success. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. Make sure to buy from a company that has in-house service or local service that you can verify. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . Several weeks went by and they never showed up. I have a Huion H610 Pro V2. Your partner in design. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) As of 1-15-2023 the website is still down. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. So they obviously didn't test it. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. The next is probably "how much does a swim spa cost?" After going home, we did research on LPI, INC and found that they were not a reputable company. I loved the G2 model hot tub I bought from them for about one year. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. ****** ***** We purchased an aqua living spa November 2021. Just like any other component of your hot tub, the pillows are best protected by a clean filter, clean spa and proper chemical treatment. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. These people are crooks and are lying about there ability to make and deliver on tubs. We look to resolve this as quickly as possible. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. After months of waiting, yes months we finally got it delivered. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. We purchased a SPA from LPI, Inc. in June. Beware. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. When it was delivered the entire front panel was damaged and the cover had a tear in it. 24 March 2022 Omega X Swatch: Bioceramic MoonSwatch collection Bioceramic MoonSwatch - Mission to the Sun SWATCH SALUTES ONE OF THE MOST ICONIC WATCHES OF THE SWISS WATCH INDUSTRY, by introducing the 11 pieces BIOCERAMIC MoonSwatch collection Swatch has collaborated with Omega to imagine an innovative Swatch take on the Speedmaster Mo HP Pavilion GeForce RTX 3050 AMD Ryzen 5 15.6-inch FHD (1920 x 1080)144 Hz IPS 512GB M.2 SSD Windows 10 with Free Pre-installed MS Office Home & Student 2019 Gaming Laptop -15-ec2087AX (46R32PA) 47,990.00. In the end my 4,200$ hot tub will cost well over 8,000$. I really love Huion 's nibs, they're made of a very durable hard plastic. Both Gary and the customer service have been wonderful to work with. I have never been lied to so often by so many people in my life. Every interaction with this company is terrible. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. When calling them back the person on the phone is rude and made me wait about 10 minutes. lpi aqua living. We told them at that time that we had called and cancel our order and received a confirmation. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. I don't think Dr Wellness has a tub anywhere near 20k. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? So it's mickey moused back together. Stay away from Catalina Spas!! Is there any information that might be available, so that we might better assist? Up to $1,000 off your spa! They are made In Tennessee under a number of names. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. We appreciate the opportunities they have provided us and trust in our hot tubs. One of the biggest drawbacks in working with manufacturer direct models is the lack of local service and support especially when it comes to warranties. Provincial ease meets rustic refinement in our dust aqua accent cabinet. I told them in December ill either be in a hottub or filing a case at the court house against them. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Expands to Vietnam, Pinch A Penny Opens New Store in Pearland, Texas, CMAHC to Host "Vote on the Code" at the 2024 AOAP Annual Conference, A Look at the 2023 NDPA Water Safety Conference, 2023 Model Aquatic Health Code Now Available, PHTA Issues Call for Members of Standards Consensus Committee. See details. Your warranty case ******, has been opened. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. Now they said in August. When we hooked it up, it did not work, the pumps leaked. I have already been in my hot tub twice and I received it two days ago. 04/22/2022. I have been making payments. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. When it arrived we . Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. The cover seal wasn't even touching the tub as it was shipped. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. This was built, shipped to the store and then delivered to my house on 10/30/22. There is no way this company will remain in business with these types of complaints. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. No matter your goal, we have a spa that fits your needs. FOR SALE! The chargeback department advised of accepting it in lieu of refund on 12/28/22. Dominate search results. . Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. 215 were here. Multi-Layered Fiberglass Reinforcement. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. The reason for the change remains uncertain, however . Many of our activities encourage members to socialize and develop friendships with other residents. I was told it would go into production in two weeks (even though it was already supposed to be in production). Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. No I sent a email and they said they would try to start building it at the end of October. ****************** Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. Still gathering info on the tub my friend got. A hot tub that doesnt heat properly is understandably frustrating. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. Get more reviews from your customers with Birdeye. And if he paid that much then he got taken bad by them. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ************. It has performed as promised and we are happy. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . If your hot tub is damaged beyond repair or youre replacing it with a new one, you need a plan for removing and disposing of the old one. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. 520B E Hebron St. Charlotte, NC 28273-5989. They are cheaply made and are not very energy efficienct. My purchase date was 10/30/2020, We were promised delivery By February 2021. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. . However, within the last few months the customer service department in TN have been outstanding to work with. Sincerely. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. The decision to end our domestic dealer programs was an extremely tough one. Then an estimated completion date of June 26. Note that complaint text that is displayed might not represent all complaints filed with BBB. She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. Follow and subscribe to watch spectacular Rocket League events. They have proprietary jets in them. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. The tub is clearly a lemon and a consumer product claim attorney agrees. If company vaccination rates. But now its 5-6 months since purchase. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? SOLD DEC 9, 2021. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! A representative from the company will contact the customer, today, to discuss alternative options. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. Good Luck with that. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. for staying informed and competitive in the hot tub market. So you better learn to work on it. BUYER BEWARE!!!!!!! Some kind words from our happy hot tub owners! Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. It is now 11/9/2020 and still no repairs for the panel or cover. Aqua has 1 job listed on their profile. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. I really don't think it is that bad of a product, I just think they have really really really bad customer service. Home; Services; New Patient Center. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. I dont think Dr Wellness has a tub anywhere near 20k. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. I was 4-5 months out from my purchase date and they said it would be done nov 1st . We even offer swim spas for athletes and physical therapy. They are all under 5k. LPI is also moving away from dealer-based sales and going customer-direct. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. We are currently experiencing this with finding appliances for the new home that were building. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. This profile is powered by Birdeye. Nearby homes similar to 2519 Saddlebred Ln have recently sold between $320K to $460K at an average of $145 per square foot. Re: Curious about LPI / Aqua Living / Dr Wellness. After all, opportunities for long soaks in the hot. . When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. 78 were here. Take a virtual tour of one of our showrooms. Its not how most major manufacturers do it, but that is how they are going. Here well discuss common problems and how to address them. I'm not sure who has the better job at LPI, their CEO or **** in shipping. ***** and **** It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. They dont stand behind their warranties. It has been over 200 days since I paid for a hot tub from LPI that I never received. They are on Craigslist in my market. ), then we have the best 4 person hot tubs for you! He Told me I should just find the part on another website. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts would be ordered and shipped to us and the unit would still have all the original factory warranty. I am unable to get the case manager to actually talk to me to resolve this. BBB Business Profiles generally cover a three-year reporting period. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. We apologize for the delay. Spa Pillows are one of the simplest parts of the system to maintain. How did you get rid of it? We purchased on June 2020 delivered 5/21. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. It appears that access is not available on two sides of the spa. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. Give away 20,000 free hot tubs lol. This field is for validation purposes and should be left unchanged. Sometimes less is sometimes more, and hot tubs are no exception. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. One of those you get what you pay for. I was hoping they would make things right so that I didn't have to give them this review. I cannot recommend this place enough. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. The reason for the change remains uncertain, however, the brands they market have remained the same. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. This is due to breaks in payment and paying less than the monthly minimum. CEO Dave Hatley proposes internal vaccination promotion. They just promised free hot tubs if you bought one and it snowed on Christmas. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. Learn how to properly clean & maintain the longevity of your spa cover. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. I know now why they cheaper than other tubs. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. The industry will travel to Orlando this week. 2023 AB Media Inc. All rights reserved. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. Tub still leaked and started to have electrical issues because of it. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa.