Sign in or create an account. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. Onboard please refer to the Guest Relations Desk or the Medical Centre. Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. Not meeting any special request for any reason will not be a breach of contract. The payment schedule for groups is different from that of individuals. Photo Via: Celebrity Cruises. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. Can the Future Cruise Credit be used for the deposit? You may contact our recommended visa agent; VisaCentral for advice and to purchase the most up to date visa requirements for your cruise. We make every effort to ensure the content contained in our brochures and on our website is accurate. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. Escape to the Caribbean this winter to some of the world's most unforgettable tropical destinations. Please note that items left behind may be destroyed. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. A. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. A chart -style decod-ing algorithm with two basic operations- substituting and attaching-is designed for the. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. 1.11 Can I make changes to my booking after it has been confirmed? Tel: 020 3117 0500 or www.abta.com. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. . Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . 2.1 What about valuable or important items? Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. Whilst onboard our ships you may participate in recreational activities. a letter from a doctor etc.). Any liability, including environmental damage from drone usage is the guests responsibility. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. The time needed to make final payment for a cruise has been pushed back, a change the cruise line has not done throughout the global health crisis. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Where a refund is due, we will pay you the full amount of the decrease in our costs. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. Once your EHIC has expired, youll be able to replace it with a GHIC. In certain limited circumstances, we are entitled to refuse your request. Please contact your Personal Cruise Specialist for further information. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. * A charge may be made for some entertainment activities on board. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. Some airfares may require full payment at time of booking, which may be non-refundable. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Seating requests cannot be guaranteed. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. I advised that he actually pay no later than due date and that I always pay a few days sooner. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Connecting UK domestic flights are also available from a selection of regional airports. Matches and normal lighters are allowed onboard. We are not able to offer flight only bookings. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. Please also see section 1.3 above. Please note: if you have booked one of our cruises to the Galapagos Islands onboard Celebrity Xpedition Class ships the tour operator of the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. That apparently came out in September of 2021. Ships' Registry: Malta and Ecuador. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. Yes. Some flights will involve a change of aircraft. After that point, your agent will hold the monies on our behalf until they are paid to us. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. (a) We strongly recommend you visit our website at https://www.celebritycruises.com/gb and click on already booked then Check-in Online and submit these details online. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. For all standard cruise only and standard fly/cruise package bookings you make with us, you must pay a non-refundable deposit of 150 per person. 5.15. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The final payment date window of 75 days for cruises 1-4 nights and 90 days for cruises 5+ night remains for sailings beyond May 2022. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. You must also give us details of any relevant insurance coverage you hold. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. Fly/cruise package pricing is based on the lowest fares available at the time of going to print from a UK departure airport (which may be a regional airports and/or indirect flights). On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. We booked an upcoming cruise over a year ago - on our invoice final payment is due July 25now Celebrity is telling me it is due in 2 days or it MAY be cancelled. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The airline and flight routing may differ from the original assignment due to this name change. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. Celebrity Cruises' cancellation . We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing.