"Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. Online purchases can be exchanged in store. So in an effort to make things easier for you, weve compiled all the facts in one place. Let's continue to take care of each other," continued Mr. Hill. That compares with it generating $226.2 million in e . Sale items marked with a discount of 50% or greater are final sale. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. Right now, size 18 is no longer in stock for any Babaton items on its site the smallest listed for this line are a 12 and a 2X. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. Were doing our best to balance whats right for our people, our clients, our partners, and our communities. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Every day Im honored to work alongside a world-class team of smart, ambitious, talented women building and thriving in long-term careers, Wong shares. Aritzias shares gained 59 cents or three per cent to $19.96 in Thursday trading on the Toronto Stock Exchange. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date. Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. You may opt-out by. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. Aritzia Community Sponsor Package - Diamond ($100), Aritzia Community Sponsor Package - Double Diamond ($200). We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. CBC's Journalistic Standards and Practices. The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Don't rely on consumers to do the job you should be doing. Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. Don't worry, you can unsubscribe from our mailing list at any time. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. A Cisioncompany. 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value Hey! Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. Return processing typically takes 7-10 business days. Once we receive your package, well process your return within 7 to 10 business days. Mar. It can take up to 14 days to receive and have your return processed onto your original method of payment. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. Warm wishes and happy holidays to you and yours. Dates will be confirmed at a later date. Our goal is to do our part for the global well-being. "The shift to models providing our images from their homes is working well for now, and seems to be continuing to resonate with our clients," says Hill. Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. permissions/licensing, please go to: www.TorontoStarReprints.com. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. Follow the steps below to complete online returns for online purchases. 68735 Views Jan 2, 2023. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. Aritzia stock is trading at the next 12-month price-to-earnings multiple of 20.4, which is lower than its historical average of about 25.8, offering a good entry point. Cision Distribution 888-776-0942 Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. Aritzia Community Relief Fund + Our People. View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. Well do our best to help. To order copies of Were in this together. And Aritzia has also consistently been a favorite of the Duchess of Sussex Meghan Markle (who has been spotted in several items from the Babaton and Wilfred range). Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS We appreciate your patience during this time. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. Get our Fashion & Beauty newsletter by tapping the button below. Aritzia is a vertically integrated, innovative design house of fashion brands. Aritzia Community Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. Our boutiques are officially reopening. Aritzia will also open two pop-up locations in New York and Los Angeles this fall. We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, were extremely grateful for our fearless frontline workers. "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". Net revenue increased by about. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. We are the place to shop right now in the United States, Hill noted. The retailer says it . Aritzia's largest size offering is an 12, or, sometimes a 2XL and, right now, Aritzia only has 10 items stocked in the Women's 2XL size, none of which show plus-sized models in the product shots. We are not able to offer exchanges online. Opinions expressed by Forbes Contributors are their own. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. For more details about our return and exchange policy, see. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. Box 500 Station A Toronto, ON Canada, M5W 1E6. Review your return details and click 'Process Return'. "Our goal is to do our part for the global well-being. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. We are not able to offer exchanges online. To our people, Im incredibly proud of all of your hard work, commitment and flexible endurance. 2023 BDG Media, Inc. All rights reserved. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. This depends on what stage of the order process your purchase is at. I dropped an item off at a store for repair. Gift cards may not be redeemed for cash or refunded unless required by law. The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. All of this transpired without having to lay off a single employee. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. After 14 days of reopening, we will no longer accept returns or exchanges. ), Architectural and interior photography of Aritzia Super World NYC. Aritzia is a vertically integrated, innovative design house of fashion brands. Updated 2/14/23. As much as real estate is a priority for Aritzia, the brands digital footprint is also a critical part of its strategy. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. How do I ship my product back for a return? Toronto Star articles, please go to: www.TorontoStarReprints.com, Conversations are opinions of our readers and are subject to the, The Toronto Star and thestar.com, each property of Toronto Star Dates will be confirmed at a later time. Your consent is not required as a condition of any purchase. Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16 th, 2020. Can I refund it? Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Warm wishes and happy holidays to you and yours. It looks like youre not in the USA. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase. We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed.