Suction-side units tend to have smaller intakes, and without a booster pump, their suction power is often lacking. Hi Emily, I would say you should inspect the drive belts and be sure they are intact and taut, about 1/2 deflection when you push down on the large belt with your finger, is normal. Also check that each of the arms is free of any obstuctions, and that the pressure to the cleaner is proper. Solution You'll need to determine exactly what the problem is by examining a few things closely. Other polaris hose tangling problems can occur from bad hose swivels, not swiveling well, or from a hose that is too long for the pool should reach the furthest corner of the pool, plus 3-5 ft. The impeller fan should spin for 10-15 seconds (youll hear a soft, high-pitched whine), and the tracks should move forward, then reverse and go backward. My Polaris 360 wheel turn On their own when i pull it out of the water, but when i put it in the water they do not turn on their own. "address": "", Pool Lube on the o-ring can also be helpful, sometimes necessary, to get the fitting turned in all the way. And if you have a cartridge or DE filter, check the cartridge or the de grids, inspecting closely to look for any tears in the fabric, or misalignment of the cartridge or grids inside of the tank, which can also allow debris to bypass. Other skimmers and main drain lines closed? Hold your cleaner just below the pool surface with pump running. whew! If it's clogged, remove it from the hose and return jet, and rinse it to dislodge and dispose of the debris. If so, there must be an obstruction or air leak in the hose, or around the pump, like a loose pump lid, or loose pipe coming into pump, or missing pump lid o-ring. If there is no electricity, check for a blown fuse or breaker problem. Learn more about pool care and repair. the spot where the cable connects to the cleaner is also under stress from being lifted out of the pool by the cord, when it does this problem, lightly move the cable and see if you can get movement, if so, shorten and reattach the cord. It could also be that the vacuum head is getting stuck on the bottom of the pool, because the vac head is set too close to the ground (lower the wheels if possible), or due to irregular pool surfaces (small divots or bumps in the floor). Or a loose connection inside the power supply? Probably just need to add or replace a few hose floats for this issue. The motor is the power of the operation. And, sand and De filters can also bypass debris back to the pool from a missing or misaligned o-ring in a push pull slide valve, or spider gasket in the filter multiport valve. Worn footpads or seals can also reduce cleaner speed and cause it to stick to the pool floor. It also makes the cleaning process less efficient, as there is not much cleaning to be done on the wall or tile line. "logo": { I brought it to a local dealer who put the power supply and robot unit on a tester and they both came back fine. $10.59 Add to Cart. Hi, it is likely a broken UWF (universal wall fitting), a threaded 1.5 fitting with two tabs inside, item 6-500-00. It could be an propeller blockage, or hair or string wound around the top propeller, or the belts or tracks are binding up, perhaps due broken teeth on gears or belts. If your pool cleaner does not clean the entire pool, adjust the cleaning pattern or speed. Hi Jeff, are you using an extension cord? This could indicate worn drive tracks or wheel tube brushes. This post covers common pool cleaner troubleshooting steps to help get your cleaner back into gear! If your pool cleaner seems slower than normal, look for the cause of the pressure loss (or suction loss). Possibly also could be a bad power cord for the power supply? Its been working fine. I would guess however, that it could be a loose track on one side, loose belts, or loose wheel tube, causing it to turn in one direction more than the other. If its not climbing the walls like it used to, its probably also going slower. Also makes it easier to connect Kreepy, without having to reach way down there into the skimmer. My floats dont appear to have water in them but it seems I need to boost the line somehow. Cleaners Salt & Swim Troubleshooting Assistant. If your cleaner gets stuck on or under your pool ladder, install a ladder guard kit. 1. It is a genuine item that is supplied by the original manufacturer for use with Jacuzzi spas. A good troubleshooter tip to finding air leaks is use shaving cream around suspected leak areas in front of the pump (see above), and see where it sucks in. The vac runs when it is on high but the pressure drops and the water in the glass just rolls. sanitization. "url": "https://x1.adis.ws/v1/media/graphics/i/lesl/its-logo-wide", Rocks or sand can lodge in the wheels of a pressure side cleaner, preventing movement. When cleaning swimming pools, use chlorine-compatible cleaners. 116 hires on Thumbtack. For other cleaners, check the owners manual for adjustments that can be made to hose floats and head floats and jets to produce less wall climbing (usually people want more!). Ive recently backwashed, cleared all baskets of debris, and checked to ensure nothing is stuck in the diaphragm. "publisher": { How do I adjust the pressure? Check the inline strainer at the wall for debris that could be slowing the water pressure to the cleaner. When I press the start button it wont start. Hi Jason, it may be that the new pump is too powerful for the filter size, and this has raised pressure, and when you add the strain of a suction cleaner on the other side of the pump, it just gives up. It is a holiday home If you reduce suction power to the cleaner, by closing a valve slightly or by opening the flow regulator, if you have such a device connected to the skimmer, it should reduce the behavior and not climb walls so much. It's powerful, balanced, and doesn't have any hammering noises (common in other suction-side pool cleaners) for quiet operation. Follow the suction side pool cleaner troubleshooting tips below to solve any issues. The hose determines how much room the cleaner has to move in your pool. Specialties: We specialize in swimming pool tile cleaning, swimming pool tile repair, calcium removal from fountains and other water features. There isnt anything universal, but could be available (for your particular product). It may not need to be a larger pump (in horsepower), because Closing the jets wont have any effect on the suction, other than maybe make it worse. Part number 896584000-280 is the number for the float. Specifications & Technical Details. Powered by the pressure side of your pool pump system, pressure side pool cleaners dont use your pools filtration system to filter out debris. The free chlorine level is too low. They also can be, Pool Filter Parts Pictorial In our final pool parts pictorial, we look closely at the most common parts sold for today's pool, One of my favorite pool filters out there is a vertical grid DE filter, made by Purex for Anthony Pools. It was working fine, but now when I plug it in, the red light comes on showing direction (floor or floor/wall) and then the cleaner starts working for a few seconds or minutes and then the unit goes dead no red light, no error code, nothing. "@type": "ImageObject", We offer swimming pool artificial rock staining and recoloring, acid wash, tile repair, deckoseal and mastic. My kreepy requires me to almost shut off the valve for the skimmer and the drain to get enough suction for it to work. Heres a manual with more troubleshooting tips for The Pool Cleaner, aka Tracker, aka Poolvergneugen, aka AquaNaut. Solution: When you will face this trouble, open up the cleaner, and check out the internal tubing, whether it is connected properly or not. Pressure-side cleaners need about 27 - 30 psi to function properly. Finally, check that the suction valves are open to give all suction pressure to the skimmer connected to the cleaner. Leaks can come from three different places - the shaft seal, the union, or the volute . Be sure there are no pressure leaks or suction leaks in the hose that connects to the cleaner, and that the hose is not getting in the way. Hello I have a vacuum. Here are answers to some of the most frequently asked questions to help you identify pump problems and how to fix them. Hi Terry, the hose may have lost the orifice tip? Also look for frayed or broken power cords. why is this happening? 16K views 1 year ago The Jacuzzi JCRX In-ground Robotic Cleaner provides powerful cleaning with rotating brushes to vacuum and scrub your pool floor and walls. The vertical, Automatic Pool Cleaner Troubleshooting Guide. JACUZZI MANUALS AND USER GUIDES. Its backing up as expected, and covers the entire pool. Is there something like a connector I should use to keep the hose attached to the wall? You can also open other suction lines, like the main drain, to reduce the flow of water entering the cleaner. Any ideas? Swimming pool heaters are great, they make the water warm and extend the pool season on both ends. You could make a DIY 90 deg elbow attachment to the skimmer, which will allow you to use the regulator. If the cleaner moves, you know it's the filter. If the pump being too large is the issue, a small bypass can be created, with a 3-way valve, to send some water around the filter, unfiltered, or a larger filter I suppose, would also be a good choice. If it goes flat on surface will back up 5 and repeat (if it doesnt make it flat it will completely stop). Check the belts (380 model). (2023) J-400 Owner's Manual. Having worked in the pool industry for several years now, Abby and I decided that 2023 would be the year that I would go out on my own and launch Summit Aquatics. Hi Richard, any chance that a line (pipe) could be clogged or restricted (partially collapsed if flex pipe) or something reducing the flow volume from the skimmer? Verify the vacuum connections are securely sealed, and that the hose is not punctured. In high demand. If the cord is intact, test the resistance of the wire with a test meter to ensure that the cord wires are not an issue. If it is turning, there is a problem with engagement between pulleys and belts, not the right amount of tension. Measure the hose to the proper length for the pool size too much hose will cause tangling. Hi Davy! Is this normal? Why wait around for your pool cleaner at home when you can clean your pool regardless of where you are With the convenience of iAquaLink app control for on-the-go cleaning and remote control capabilities, the Polaris EPIC 8642 iQ offers enhanced maneuverability with a tighter turn radius and greater agility to propel the cleaner up walls and over obstacles. Free shipping for many products! Is it bad for the vacuum to go above the water? Offering the ultimate customized cleaning solution with SMART Cycle functionality that learns your pool, the VRX iQ+ calculates the most . But when I hold it slightly above the floor the wheels turn the amount of revolutions I would expect. Build a pool or buy a house with a pool and need help? This is relatively easy to sort out. SAND BACK TO POOL. For some robot filters, fine silty dust will pass right through. If a booster pump is being used, be sure that both the filter pump and booster pump are operating and not leaking or making funny noises. If placed gently on the deck, with bag removed and booster pump on, the throat jets should shoot 12-15 ft in the air, and the same for the thrust jet and sweeper tail. Also check that the hoses are firmly connected to each other, and that the swivel is swiveling, where the hose connects to kreepy. Also check the hose to verify that pressure is not lost somewhere along the line. Is there an adjustment on the wheels to give it a bit more clearence? You can also make adjustments to the thrust jets, on the bottom rear of the cleaner, loosening the screws and pushing the jets both to 10 oclock, or both to 2 oclock, or one at 10 and one at 2, will all change course or direction of the cleaner, which can solve step climbing, or getting stuck issues. It had not been working well so I did a rebuild kit and also replaced the back-up valve. heres the owners manual: http://www.thepoolcleaner.com/PoolCleanerSUCTION.pdf. A last resort may be to replace some hose sections. Probably not your pumps fault, but something wrong at the wall connection. if you have a chewy dog or wild animals about. Since pool water powers pressure side cleaners, a slow moving cleaner is likely caused by inadequate water pressure. Verify there is electricity going to the outlet the control unit is connected to. What can I do to make it stay on the floor longer and actually clean the bottom of my pool? Hi Julie, the debris bag might have some holes in it, or it may have lost its elastic that holds it around the frame, or possibly is running without the filter bag installed? Pool Cleaners, Pool & Hot Tub Service. Secondly, make sure that the wheels are properly adjusted and not missing teeth or any small parts. Suction cleaners also need a clean pool filter to move and vacuum well. Also, did you cut the hoses to fit the pool, shortening each in equal lengths? Don't forget to rinse them after. Problem #1: My pressure pool cleaner is not moving. Hi Deb, it depends on what model you have I would search online for the owners manual, and then go to the troubleshooting section in the last pages, and look for your symptom. Sand looks normal in the filter. 101. Of course, our specialists can also help you select a new pool cleaner if youd rather just start over. This cleaner is designed to vacuum small debris. Cords can be shortened and reattached, or you can buy a replacement cord if that is the issue. Worked great last year but for some reason it stays in he deep end of my pool? Changing cleaner direction may also help, as it could be one particular spot on the pool that is at the wrong angle, causing the damage. The wall fitting EW22, has a pressure relief, sometimes automatic, or some allow you to turn it open more with large pliers until the RPM drops. Dilute the pool water. Check belt tension or axle adjustments on newer models, or the front wheel teeth on older Polaris and Letro models. Trouble Shooting Disconnect power to motor main circuit breaker to avoid electrical shock. Pressure side pool cleaners need about 30 psi to operate. If everything up to the power supply plug seems to be working right, the next point you need to test is the cable connecting the Dolphin cleaner to the power unit. Leaves, rocks, or other rubbish in the baskets will reduce your pump's water flow and slow down the suction side cleaner. Tons of suction, but the vacuum just isnt moving around the pool (or at all). "thumbnailUrl": "https://x1.adis.ws/v1/media/graphics/i/lesl/its-logo-wide", A pool vacuum is a relatively simple device in which the swimming pool's pump system is used to draw water through the head of a portable vacuum appliance that scrubs along the bottom and sides of the pool. Ive cleaned the filter basket and looked at the tracks everything seems to be fine. The thrust jet and sweeper tail should shoot water 1520 feet. If the water is spraying properly out all three exits, you likely do not have a water pressure problem, but a problem with the drive belts slipping, a broken axle, or worn tires. Additional hose floats can be placed on the 2nd and 3rd hose section if needed. Ensure the bag is emptied regularly. Im wondering if moving the hose floats may help, sliding them down the hose. Hi Angie, check that the hose floats are in the right position, and that the hose sections are all tightly joined. Hi Heather, robots lose some climbing ability when 1) the debris bag or filters are full, 2) the walls are slick or slightly slimy with bio-films, or 3) the brushes, tracks or wheels are worn down, or 4) the impeller is damaged, or 5) vacuum suction (which helps hold the cleaner on the wall) is lower than normal. Hi Molly, if there was one available for your particular make/model, you would be able to find it on the manufacturers website, or on our website probably too, for the particular step that you own. Water pressure seems fine. As an adult I learn a lot of the kids and sometimes we'll spend time asking each other questions and exploring subjects deeper. It just follows behind my Polaris. As a last resort, place a small boulder in the area, or shorten the pool cleaner hose. The booster pump should be on and the filter pump should also be running at the same time. Hi Dan, I would suspect an air leak in the system, either in the vacuum hose, or in the pipe coming into the pump, or around the pump lid. So its sucking up dirt. Build a Pool Electronic Chlorinator Cell Test inspiration . Sam, you could use a hose adapter, that should keep the hose attached. Hi, good question. Search hose adapters on http://www.intheswim.com, or go here: https://www.intheswim.com/p/1-25-and-1-5-inch-hose-adapter?pcode=208&scode=SOCIBLOG. Hi, you could first try to ream it out, with a long wire or zip-tie, pipe cleaner If that does not work, open up the unit and see if the hose has become disconnected inside. Check the power supply fuse, and inspect floating cord closely those are the usual suspects. The brushes and climbing rings were torn and pretty worn from the previous homeowner so we thought that was the issue so I replaced those parts. Any type of adjustment to make it behave. You may notice that the cleaner moves, but doesnt climb the walls.