6.9 Change or Suspension of Site. 2.2 Registration. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? Thankfully, I have now managed to get to the bottom of it. Consumer rights is a division of Which? In April the Competition and Markets Authority (CMA) threatened it with legal action for. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. 2.1 Requirements. Including any such items constitutes a material breach of these terms and conditions. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . How do I change the email address on my account? The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Phoenix Suns Tickets. City and Colour Concert Tickets. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Pay by PayPal, a free service to pay online without sharing your financial information. Copyright (c) 2006-2023, viagogo AG. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Please remember that you will not be paid for this sale. Dec-23-2017 03:49 PM. 9 Dec 2022 - Seller Support Associate . StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. 2.3 Username and Password. This is often referred to as mitigating your loss. Did you find this answer helpful? Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Selling Mobile transfer tickets you bought on viagogo? Note that Your payment may be withheld if you violate this clause. We may investigate complaints and violations of our policies. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Can you help me find out what has happened here? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. All. What is the viagogo complaint handling process? StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. Crucially in your case, this means. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. But it is not just these sites where buyers need to be careful. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. What are the viagogo Terms and Conditions? 6.5 Tax Indemnity. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. If You do not qualify, do not use the Services. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Check out our video below for advice on how to avoid ticketing scams. Additional information can be found in our FAQs and on the ticket details pages. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 2.15 Claims under the viagogo Guarantee. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. If you click on them we may earn a small commission. A source close to Viagogo said it had no other connections to Global Experience Solutions. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Both you and the company were insisting that you weren't in the wrong. The tickets were sold in October for 180, but so far I have not seen the money. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. To register, You must provide your real name, address, phone number, and email address. The 'Payment' tab is automatically open. Why can't I see my order or sale in my account? No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. You had also spent quite some time sending emails and making phone calls back and forth with the company. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). . If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. 6.3 Allocation of Risk. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. This will be deducted from your next payment. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. This rating has decreased by -15% over the last 12 months. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Is that normal? You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). You may also file for a claim if your tickets are invalid or not accepted at the venue. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. 2.8 Work-life balance. Viagogo is a global online platform for live sport, music and entertainment tickets. They are significantly safer th. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. They then charge a booking fee on top of the tickets. I entered the incorrect email when registering, how do I change it? How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. You also agree not to separately contact the Buyer at any time for any reason. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. When listing seated tickets, all tickets in the same listing must be consecutive seats. If youre not offered a refund, you dont have to accept this situation. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Before taking this step we advise that you take a look at our advice on writing a letter before action. How do I change the email address on my account?
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