buyer says i sent wrong item

They then go to Etsy and order the item from me at full price using a suspect credit card number. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Everyone is covered except the credit card holder, whoever that is. Ebay going to shit with scammers abusing the money back guarantee. Thanks for the reply. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. The item could have gotten mixed up during a customs check? We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Plus get a receipt from USPS. I sold an item for $55 and they sent a return saying I didnt send the right item. You purchased a specific quantity of an item, but received the wrong amount. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. I agree. 04:02 PM. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. 26-05-2020 Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. eBay somehow refunded the buyer automatically when the return was delivered. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Loophole on eBay! I would do that myself in those circumstances. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. 4) Request return shipping label credit as buyer made false claim. ive had power sellers defraud me for a 50 cent lowes coupon. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Explain it to him like you explained it to us. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Good for you. Honest mistakes happen. Press question mark to learn the rest of the keyboard shortcuts. There's usually another new label then. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. For more information kindly send . This time, I accidentally sent an ebay buyer the wrong item. Lol either way I wasnt surprised. Copyright 1995-2023 eBay Inc. All Rights Reserved. Most of them are happy new year banners being returned in Febuary. Its just getting worse, sadly. Phone eBay and they said I should have tried harder. 09-10-2020 Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. All rights reserved. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Here are some of the most common ways eBay sellers are scammed. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. I'm not sure where I stand on this now. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. So eBay accepted the return. Theyll tell you to file a report with the police and then wash their hands of the matter. It seems I have no time to inquire. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. She got her full refund back and kept the ring! They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. If they did, I don't know how they'd be able to verify. If not, fuck them and continue onto arbitration per their terms and conditions. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. So buyer filed a claim for a return with eBay citing wrong item sent. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. I was hoping it was a post offcie mix up. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Gift card scammers reach out to victims by phone, email, or social media. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. . I don't know what it actually takes for them to get banned. What would you do? Anytime I can create with the Stardream line, I jump at the . The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. If so, it's definitely not a package I've sent out. Do not do that. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. The other thing that is suspect is their account was created the day they ordered the item. To cancel your order: Go to My Purchases. Should I try to see if it was mixed up with another package? Check out this video to understand how dimensional weight is measured when shipping. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. If they do then you have to either refund or call eBay and try to make your case. I had been using half sheet sticky labels for almost a month before sending out this order. 26-05-2020 Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Paid a tailor 4.50 repaired it and sent back with DPD signed for. 26-05-2020 MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. The buyer has since responded and accepted that it was delivered somewherebut not to him. Record any serial numbers or unique codes. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. This is why I take photos of the item with the eBay paperwork. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? eBay are only concerned with issues that affect their own profit margins. 05:49 AM. The item I sent out was also tagged, this one is not. So eBay took the loss when they refunded me. 09-10-2020 Check all items upon receipt. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. There is no way to dispute a transaction once its finalized in this way. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Zero money was left over. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense

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