Trustpilot is assessing this review in accordance with our flagging process. I would love the opportunity to help further but havent been able to identify your account. I would like to request you to cancel my membership with you kindly. DO NOT give them your payment info, DO NOT sign with them. They still continue to send invoices with no one responsible to be there to answer. I wanted to thank you for your help. They answered us and asked us to show them an email we had sent with the specifications of the machines. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. This will surely increase the credibility of your complaint. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. I was blessed to have the opportunity to be part of the church. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. I look forward to receiving more information from you. Assistant Global Customer Service at Regus. . Stay away!! Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. For a company as big as Regus to not have a complaints procedure this is appalling. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . It's a yellow button near the top of the page. This has resulted in our staff not coming into work because of unfavourable working conditions. We can assure you that our teams are always happy to help. Cookies Policy From,Hedy GreeneAp. CONSUMER BEWARE! At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Best, Lorraine Brule Global Customer Service at Regus Setting up an automated payment is straight forward and can be done through the online portal. For clarity, you were also charged a retainer top up. No refund/credit if less than 10 days. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Any that you do not require can be opted out through your online account. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. In the next paragraph, you should ask the authority for confirmation of cancellation. I have little to no faith that I will receive my deposit without hassle. Looking forward to getting your confirmation receipt. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Find another option. Oh yes. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Otherwise, Preferential is better for those who visit 8-13 lounges a year.
We understand that you'd have appreciated greater notice. I found someone. Your language and other settings can be amended through your online account i. E., myregus.com. Though I discontinued using the office after 11/30/21, I have paid for December. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. She said it reverts to a month-to-month, but to review the Membership Agreement. The additional increase in your monthly fee is due to the annual indexation. . Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. If travelling as a couple do we need 2 memberships? On this page, you can first browse which airport lounges are available through this partnership. Please email me at lorraine.brule@regus.com with your company name and details. And that`s not the case. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I look forward to receiving more information from you. Prior to any renewal, our customers receive courtesy email reminders. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Give your team a place to focus, thrive, and grow, while we take care of all the details. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. If you sign up on monthly then it should remain on a monthly plan. Originally, total costs 20k THB, but end up with 50k THB. Hi Hongxu, The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. A member of my team has already contacted you and discussed the situation. There are only a few participating lounges in Australia, and many are closed temporarily. Lorraine Brule Platinum Plus costs about $300 more, but it really wasn't clear why. Hi Frank, Im sorry that you feel this way. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. I called their 1-800 number and someone overseas took my message. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Assistant Global Customer Service at Regus. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. DO NOT TRUST THESE FRAUDSTERS! Our team is ready to answer your questions. First month - $650 It shows 16 British Pounds per top-up for me. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. i made an account a day ago and i tried contacting them to cancel my account. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. I cannot wait to advise every person that I can against engaging with this organization. I have enclosed the cancellation fee with this letter. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. This is not the case. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Because if he expected it, why would he sign the contract? For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Passes purchased in this way are non-transferable and not changeable. I am surprised that youre now challenging this known process. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. In April of 2021, I tried to set up a virtual office with Regus. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). Transparency is very important to us, and all services can be opted in/out through your online account. Did yours get refunded? Welcome. Not most people, I bet. Otherwise why would so many victims protest about this company? Regus is extremely recommended if you want to lose your hard earned money. Thank you for setting up this process for me. They charge an excessive retainer fee. I would recommend that anyone considering using this company to think again! {Name of the recipient} Thank you, Best, Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. {Contact Details}. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Hi Andrew, at least on my Regus account I am not required to have card details entered. I read all the negative reviews here and I agree Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Global Customer Service at Regus, They auto renew your contracts without your permission. We have sadly been with Regus since 2013. Global Customer Service at Spaces. How did you work around that? Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Membership: 2.3.1. If not, let us think for a moment about the case law. This company bills you for services you do not use. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. 180 0 obj
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They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Let's find the right workspace for you. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Do not do business with this company! My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Your email address will not be published. I havent been able to identify your account. please give me my refund. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Youre able to bring one guest per visit. Just terrible management at Regus. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. You can reach out to them by raising a query via the online account (help section). You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. One such way weve used before, is going through the Gourmet Society x DragonPass portal. If you need further support, please feel free to contact our team member who is in touch with you. How to stop regus from harassing me? They will respond to your inquiry as soon as possible. The quality of Regus office space is good and available services/appliances were reliable. This will take you to the "End Your Amazon Prime Membership" page. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. I believe you must provide a 3-month notice (read your agreement). We find it very unfair that for this reason you post a very visible, insulting and untrue review. This comment was posted by a verified customer. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Guide to the DragonPass lounge membership program. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Note- they are similar to Spirit Airlines. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Platinum membership includes access to an office. What Regus did: I have tried ending my service with Regus but they won't allow me to end. Deplorable behavior by Dr. Carrie Jaffe. I have had no regrets having my office here and am committed to staying with them. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. 205 0 obj
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Guests are not included, so anyone entering with you will be charged US$31 per person. Where appropriate, well also take steps to prevent the situation from happening again. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. if so what was their response. Im sorry if you felt the need to escalate this. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. If processed correctly online, we would not be able to ignore your requests. 1. How To Write a Cancellation Letter for Membership? It goes against our guidelines to offer incentives for reviews. I will be taking legal action if this is not returned within 28 days (31/03/2023). Try ipostal1. Absolute disregard for tenants. Desposit/Retainer - $700 Troubleshooting common issues with Solstice Conference. Sometimes they don't see my payments and kick me out of the system. Thank you, They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract.
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