Assess the special needs of local area offices and engagements, and respond appropriately, Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfaction. Tata Consultancy Services Limited Morgan Stanley. Had been leading a team from Argentina of offshore technicians in chennai by assigning and controlling tasks on a daily basis in order to ensure a quality deliverable to the client. Skills that can be found on example resumes for Onsite Coordinators include working … Also, pursue as much training as possible to get up to speed. Managed of onsite Go Work Wear - including reconciliation and … That adds so much weight to your resume. Resume Examples For College Students With Little Work Experience … Resume Template For No Work Experience No Job Experience Resume … Sample Resume College Student Little Customer Service Resume … Resume Examples for Jobs with Little Experience No Experience Resumes. Currently, I am working on MCA product.... 2 Executive Director Resume Samples, Examples … When you list contract work, you should always do it in chronological order. Research and Development (Voice - Innovation). This way, you can position yourself in the best way to get hired. Create a Resume in Minutes with Professional Resume Templates. In that case, despite the fact that you don't have relevant work experience … 2+ years of IT Help Desk experience. Calls resolved at the Service Desk within the first call, without requiring a callback to the End-User, Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents, Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences, Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor, Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service process, Assists with off-site support for firm sponsored functions/meetings, Good knowledge of ITIL; V3 foundation certification desirable, Strong customer and service orientation combined with good manners and good communication and teamwork skills, Profound knowledge in Incident -Management and -Resolution, Profound knowledge in troubleshooting and root cause analysis, Demonstrate excellent attention to detail, Ability to communicate well to stakeholders, Knowledge of Web Application Firewall (incl . The Only Proper Template for Your Resume Job Description 3. Performance engineer with 5.5 years of industry experience exclusively in performance testing and analysis of different types of applications. Onsite Coordinators, or Planning Coordinators, manage events and meetings for their employers. It is where you showcase your professional experience and status by listing your past positions, responsibilities, and specific accomplishments. Bachelor of Science : Mechanical engineering 2003. For a no experience resume the format and how you organize your information are of critical importance. Flexible with your schedule, Experience with Windows 7, Windows 8, Windows 10 and exposure to the various Macintosh Operating Systems, 2 years in a technology support role (3-years is desirable), Excellent English (written and oral) with experience interacting with all levels of management and staff, Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Office 2010, Outlook 2010, and Internet Browsers, Excellent interpersonal skills especially communication and presentation skills, Proven track record of collaborative working across business units, Successful delivery against commitments and deadlines, Promotes and supports standardization and continuous improvement, Ability to work independently and make decisions where necessary, Familiarity with ITIL and HDI Incident Management Best Practices, Familiarity with Wintel (Windows server technology), networks (Cisco preferred), anti-virus, general security. An example of the format may include specifying the volunteer work category at the top. This article discusses these aspects of your resume and provides Work Experience Resume Sample and Professional Experience … But don't add it in the work experience field. Familiarity with Network Standards, Protocols, and Security Policies, Act creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the implementation of technical and business solutions to complex technology needs and issues; develop complex action plans and strategies; oversee team members to ensure that appropriate tools, techniques, and standards are being utilized; analyze the impact of decisions; and mentor others through the solution process in order to satisfy end user needs, Leverage multiple resources, coordinating team initiatives in order to meet customer needs. Worked on various tools apart from Loadrunner such as LoadUI for webservices testing ,Fiddler and Jmeter. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Specialization in Loadrunner ,LoadUI , Jmeter and related tools used to carry out Performance tests on the system architecture and then analyze the results. Feel comfortable with presenting between a small to large audience, Experience with supporting desktop technologies and applications (eg, SCCM, Outlook, MS Office, Good for enterprise), Flexible proactive approach with a ‘can do’ attitude, Responsible for the US region of the Global Customer Service Desk, To ensure all processes and procedures followed are those mirrored across the other regional locations, Lead the overall desk activities, including overseeing the day to day operation, Act as a further escalation point for the supervisor(s), Take on a wider customer service role including business engagement and Service Reviews, Report to senior managers on any identified issue/s that could significantly impact the business, Take overall responsibility for incident management and request fulfillment retained within the Service Desk, Drive effectiveness, adherence and efficiency of process, Ensure SLA targets for Incident resolution within the Service Desk are met, Identify and implement improvements to services and processes, Be responsible for the overall management of the people within the team including performance, attendance and general well being, Acceptance of New Business on boarding and the integration on new acquisitions, Flexibility in working hours to accommodate the global organization, Knowledge and experience of customer service practices and soft skills, Minimum 4 - 6 years’ experience in a similar role in a fast paced call center type environment, Service Desk technical abilities an advantage including Microsoft products, Citrix, remote access etc… an advantage, Knowledge of Service Desk tools, Incident Management, Call routing etc, Some basic knowledge of ITIL principles an advantage, Work with management to ensure accurate and timely completion of all projects and break/fix items, Strong people skills and a knack for problem solving. 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