It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. Tell me about a time you experienced exceptional customer service and why it was so good. “Tell me about yourself.” This is not an invitation to ramble on. So how do you do this? Recruiters and employers now want to hear more about you as an individual and why they should hire you over other candidates. I take that training and experience with me to work every day at Company XYZ by showing added care in all of my customer interactions. What do you mean by inbound and outbound process? Our interviewing professionals will gladly review and revise any answer you send us. Westland I did my high school education from Mumbai and am currently doing my graduation from ABC, Pune. Tell me about your background. If the context isn’t clear, you need to know more about the question before giving an answer. What is the difference between onshore and offshore outsourcing? What was your approach, and how did it end up? We strive to match our experts' background and expertise with the appropriate question sets found on our website. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Hello. Briefly talk about your current employer. Interview Question: "Tell Me About Yourself". One of the most popular 'ice breakers'. I really enjoy helping others, which is why I am excited about this opportunity! Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. All of this adds up to the message you want the interviewer to know about you when you leave.Eleanor is strong in communications and connecting with people. ", "Before doing hair and makeup I worked in a restaurant where learned how to handle difficult customers and keep a positive attitude. Open-ended questions like “Tell me about yourself” are frequently asked at the beginning of interviews to get the conversation started. ", "Through working in restaurants I learned how to handle difficult customers and keep a positive attitude. I am also very experienced in meeting customer needs and problem-solving. What are the major types for outsourcing? She has a st… 31. For the past three years, I have been with my current company, as an executive assistant. Get a free CV review. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. Highlight a bit of your personality to break the ice. If you are looking for a job and working with a recruiter, he or she may kick off the conversation by asking, “Tell me about yourself.” Well, what should you say? Attributing your results in the form of numbers or percentage shows employers just how good you are in your job and is a surefire way of creating a lasting good impression. How to Sell Yourself to Anyone in an Interview! Key points to tell me about yourself. Part 1: How to Answer "Tell Me About Yourself" There are a few key points to remember when answering this question during a job interview. Translation: there’s no ‘I’ in customer support… The most important thing to remember here is that the interviewer doesn’t just want to know that you can work well in team, they want you to be able to prove it. It also involves listening carefully to customer wants and concerns. But that isn't what potential employers want to hear. Your ability in setting relationships with other team members should be appeared in your interview answers and you should mention your contribution into the success of the team. What makes you who you are? 5. Tell me something about BPO and how it works? Do you have a question you would want addressed? Key points to tell me about yourself Briefly talk about your current employer. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. Not listed on my resume is the serving job I had at University. Tell Me Something About Yourself that Isn’t On Your Resume. I also worked as (X position title) for (X company) upon graduation from university, where I was responsible for (X duties related to those listed on the job posting). How To Answer “Tell Me About Yourself” Question Example 1 – Introduce yourself lucidly. 3. Then discuss how you see yourself fitting into a position at their company. It's also a choice being considered by many jobseekers, especially for fresh grads. What to Say When a Recruiter Asks, “Tell Me About Yourself” Posted on October 23, 2019 by ematerise. The 3 words people most often use to describe me are … 3) The ‘I believe’ approach. When employers ask, “tell me about yourself,” in an interview, they usually want to hear about you as a professional. ", "Customer service has been the core of my career all along. 30 Commonly BPO Interview Questions and Answers. Tell them something new by expanding on your experiences. 15. I have been in a sales-based role for the past eight years. I strive to give them consistent service and make sure they walk out happy. Although I love my job, I feel I am now ready for further growth in a more challenging role at a company that values customer relations, and this position meets those exact needs.”. Can you tell me about a time when you received poor customer service? Highlight your life achievements that you are most proud of and make it a cohesive statement. What steps did you take to remedy the situation? Then list three to five strengths you have that are pertinent to this job (experiences, traits, skills, etc.). Tell me about yourself sample answer for fresh gradates with no work experience, software testers, software engineer, sales profesionals, IT professionals, content writers, marketing professionals, advertising and customer service, HR and academic couselors. including tips on how to score the highest marks. If you are scheduled for a Customer service job interview, then it means you have already impressed them with your CV and Cover Letter when you applied for the position. Your response to this request will set the tone for the rest of the interview. Carole Martin, Monster contributor. customer service interview questions and answers tell me about yourself Published by on 24 December 2020 on 24 December 2020 What Is Your Preferred Method of Communication? Explain how these skills could easily transfer to this new position. I stayed there for another five years. Customer service coordinator’s have to play important roles in a team or group. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to know and what information they should include. TOP ANSWERS. The ‘tell me about yourself’ interview question can really be nerve-wracking. Tell me about your previous customer service experience. Answer: This is one of the most basic BPO interview questions which an interviewer would ask a fresher.The very first sentence of your answer should be … Tell me about yourself. Tell me about yourself. If I have a connection with my customers, I will better understand their needs and the voice of their business, therefore, offering a greater product. 2. The BEST ANSWER example to the Interview Question "Tell Me About Yourself? And we dread it for good reason. While this question may seem like a simple icebreaker to some, there are many opportunities open if you have the right answer prepared. I was able to cut scheduling errors by 25% and resolve complaints 50% faster than the previous assistant. Now that you know how to answer, “tell me something about yourself”, you might be interested in how to answer an exactly opposite but equally challenging interview question: Tell Me Something About Yourself that Isn’t On … Also, how well do you handle conflict? I was happy they were so impressed with my customer service skills right off the bat. Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. Tell Me About Yourself - Interview Question Sample Answer. A candidate who has a history of making great decisions and brainstorming new ideas during lunch meetings may be surprised to go into a place where lunch is eaten by oneself at the desk. “It’s important to remember that the reason this question is asked is because employers are really looking to … Interview question for Leasing Consultant in Washington, DC.Tell me about yourself. Most customer service positions will be focused … They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on MockQuestions.com. Can you manage multiple tasks simultaneously? 9. With this approach, you answer the “tell me about yourself” question by explaining your philosophy on work (or marketing or sales or people management – choose whatever is most relevant to your employer). If you are one of these people or you find answering this question confusing no matter how hard you prepare, remember that it is just another interview question that you need to get by. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. A: I thrive in a fast-paced office where I can work on ratcheting up efficiency. Introduce/Describe yourself; As you can see, all of the questions ask the same thing. 4. What does commitment mean to you? Leave a comment. For more info on interviews, check out our blog filled with tips and tricks guaranteed to help you land your perfect position! General Answer. I have also won several awards for my exceptional performance in solving customer problems and forming new customer relations that resulted in a 20% increase in sales. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to … Discuss 2-3 of your most significant accomplishments. Begin your reply with the oldest listed customer service job on your resume. Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavours. When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. ", "Using a discard tube helps to empty any air out of the butterfly tubing which allows the light blue top to be filled with the appropriate amount of blood.". Since then, I’ve…” 2. How to answer tell me about yourself for Sales and marketing positions "I have been in sales/marketing for 5 years. It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. 23 examples on how to answer Tell Me About Yourself Sample Answers for students, freshers and experienced professionals. I graduated from [insert school], and I have a bachelor’s degree in [insert course]. Consider the role and company culture Knowing a bit about the job, the company, and even the people you are meeting can go a long way when crafting your response to the "Tell me about yourself" interview question. Tell me about yourself.” It’s the interview question we all dread. Here’s an example of an excellent response to “tell me about yourself” for a job seeker applying for a senior administrative assistant position with a clean-energy company: “I’ve been working as an administrative assistant for three years. Thank you for the nice job..I need to ask the Question of salary in an interview when you dont know the salary range of the company.”How much do you want us to pay you”? 4. I have been there, as the deli manager, ever since. First identify that the interviewer wants to be impressed to consider you the best fit and that the question is open-ended, meaning that you can start from anywhere you are most comfortable. How did you approach your decision, and what happened? I have a lighthearted personality and am able to easily connect with a variety of personalities. Begin your reply with the oldest listed customer service job on your resume. Related: 9 Ways to Provide Excellent Customer Service Currently, I manage a team of ten sales associates and train them in delivering excellent customer service. Tell me about a time when a customer was reporting a technical issue that you didn’t know the answer to. How do you keep yourself / your team / your colleagues motivated? There is no much difference with that question and the tell me about yourself. Categories: Career Advice Kenya, FEATURED ARTICLES. Provide Specific Examples – Use data, numbers and stories to support your claims. I was born in Paris, Texas, but I moved to Conway, Arkansas when I was ten. Tell me about yourself? Highlight Impressive Experience and Accomplishments Tell me about yourself—how to answer this interview question This important job interview question has a way of making candidates blurt out their life stories. What are you looking for? Secondly, as my experience with the company grows, I can expect to be a more valued asset. If … At Castle Rock Mineral we often had over 100 customers a day come through the doors. The Wrong Answer. I have an experience of 2.5 years of working in a BPO which is the fastest growing industry and would like to continue with the same profession. The growth opportunities in customer service really excite me. Tell me about yourself? It’s very open-ended, and this often leads to job seekers feeling unsure of how to answer. Tell me about yourself In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. Also know that the interviewer wants to hear about your strengths and see how they relate to the job at hand, so focus on explaining how good you are. ", "I have worked in fashion retail for the past four years. http://www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, Speak With Confidence – Public Speaking Class. Here is an example of how to begin your answer to “tell me about yourself” as a very experienced candidate: “I first started managing people twelve years ago, when I was promoted from Customer Service Associate to Customer Service Supervisor. 5. What steps did you take to remedy the situation? Highlight a bit of your personality to break the ice. So approach it as is shown in the first section of the sample answer provided above. Being a customer service oriented company, name a time in which you faced a challenge in that service with a customer and how did you resolve it? Customer service has been at the heart of every marketing role I have held in the past eight years. As a result, the same rules apply when answering the query. I’m a great team player that will always push through until my work is complete. I love Coldplay. The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. Avoid beginning at the VERY the start of your entire career. Is Your CV Getting You Interviews? When I relocated, I spent some time as a temp receptionist, working in a variety of corporate offices in downtown Denver. One of the most popular 'ice breakers'. Tell me a little about yourself; What do you like to do? Interview question for Management Trainee Intern in Dallas, TX.1. 14. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. They hired me as their receptionist after completing my 120 practicum hours with them. Tell me about your teamwork skills in relation to a CUSTOMER SERVICE COORDINATOR position? After four years, that particular store closed down, and I found a new role with Company ABC. After staying in that role for one year, I moved to my current role as a customer service manager for Company ABC. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. This question may be used to assess your ability to think on your feet. Why should we hire you? As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. 17. Why they ask this: "I started my career in customer service as a cashier at the local grocery store. etc. My most recent experience has been face to face consulting in the IT industry. This lack of order was because they were unhappy about their last experience. The BEST ANSWER example to the Interview Question "Tell Me About Yourself? “When you’re working with a large number of customers, it’s tricky to deliver excellent service to all of them. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.” It was entirely my job to turn them around by displaying impeccable customer care. Main Office “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. “Just be honest” is the advice given by many careers experts. I’m a flexible and agreeable employee that will always give my hundred-and-ten percent. My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts. Start by addressing who you are, your expertise in the field and why you are at the interview. Focus on selling yourself to employers when answering this question and everything else will fall into place. Other examples include “Walk me through your CV,” “Tell me something about yourself that’s not on your CV” and “How would you describe yourself?”. Tell me about a time when you had to deal with conflict. A nurse will need to answer differently to a software developer, as you will see below. It's an important role that can take many forms." To make your answer memorable, refer to a specific event that happened in a previous role. “Tell me about yourself” doesn’t mean “give me your complete history from birth until today.” It doesn’t even mean “walk me through your work history.” It means “give me a brief overview of who you are as a professional.” You might wonder why interviewers even ask this question; after all, they have your résumé! Can you tell me about a time when you had to make a decision when all of the data you needed was unavailable? Tell me about a time when you had to deal with conflict. For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity. And that’s not an encouraging thought. So the safest approach is to keep your answer work-related and share your career story, rather than personal details. As the manager, I take care of any customer service disputes and escalated needs. Starting with my earlier positions, you will see on my resume that I worked as a commissioned sales associate for Company ABC for two years. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. “Tell me about a time you made a mistake at work, what happened?” 13. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Below are the answers to these 30 commonly asked BPO interview questions and answers. Once that company merged with a competitor, I stayed on and gained promotion to assistant manager. Your response to this request will set the tone for the rest of the interview. including tips on how to score the highest marks. I helped people with their inquiries, and returns. Avoid beginning at the VERY the start of your entire career. Check the company website, skim through social media accounts, and review any media coverage. For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value. Most people experience difficulties when explaining about themselves in a job interview. 11. When were you able to resolve a problem within work? Eleanor dreaded this question. First, at department store ABC where I worked at the customer service desk. ", "Sales and customer service go hand-in-hand. What steps do you take to form positive and functional relationships with your colleagues? As you probably know, the answer to this question depends on the individual. How do you keep yourself / your team / your colleagues motivated? Q: Tell me something about yourself. 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