tell me about yourself customer service answer

Hopefully you’ve already completed tip #1 and honestly evaluated whether or not this job is right for you. Why It Works: This interviewee focuses on a single component of good customer service – active listening – to good effect, demonstrating a solid command of the listening process within a customer-facing role. At its core, customer service is all about communication and communication is a quality (there’s that word again) that a hiring manger is absolutely going to be specifically looking for. If you show that you understand what makes good customer service, the interviewer will have confidence that you can handle the job. To brush up on how to answer these and to see an impressive list of example questions and tips and tricks on how to answer them, check out our post on the Top Ten Interview Questions and Answers. Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, and you need all of them to truly satisfy customers. Meanwhile, customer support is a narrower term which refers to the personnel who help customers with technical issues such as the use, maintenance, troubleshooting, and upgrading of the company’s products. Well don’t worry, because we created a free PDF that outlines the most common questions and gives you word for word sample answers that you can use at your next interview. That means participating in the interview as though you already have the job…by showing your interviewer outstanding customer service. Customer service is more than waiting on customers. CLICK HERE TO GET THE JOB INTERVIEW QUESTIONS CHEAT SHEET. Would your past customers or supervisors describe you as a “people person”? Answered by professional interviewers and hiring managers. Also, review more common interview questions about customer service to be sure you're prepared for the interview. Learn more about The Interview Guys on our About Us page. Answered by professional interviewers and hiring managers. Include things like your attitude towards customer service and the people you’ll be encountering as well as your ability to problem solve for them and still maintain the reputation of the company and the products you’re dealing with. Would you agree/disagree with them and why? An interviewer asks the question, “What is customer service?” for a couple of reasons. How to Answer Before your interview, spend time researching the company and … With this specific question, the hiring manager is really asking you to demonstrate how well you communicate with customers and how you interpret and address their needs. While it might seem like customer service representative jobs are a bit of a lone-wolf situation (after all, it’s usually just you speaking directly with a customer), in actuality there is an entire team at play in every situation, from the customer themselves all the way through the corporate chain of command including management and above, and a hiring manager wants to know ahead of time how you’ll handle that environment. If it is, then make sure that you’re exemplifying those traits from the absolute very beginning of the interview. As long as you include the specifics of the situation, the task you were tackling, the action you took and the ultimate results of those actions (including, if applicable, what you learned from your unhappy customer) all while demonstrating your ability to problem solve, learn from your mistakes, and ultimately maintain the integrity of the company in a professional way, then this answer could be just as valuable to a hiring manger as 100 stories about how you won the day each and every time. Place emphasis on your ability to think on your feet, but also on your ability to recognize when you’ve reached your limit and your ability to know when to escalate an issue to a manager or pass off to another representative who is better equipped to handle the situation. Tell me about yourself. I work efficiently both as an individual contributor as well as along with a team. Many organizations provide this information right up front, as part of their branding strategy. From discussing what personality traits it takes to be an excellent customer service representative, to running through our best tips and tricks to prepare for a customer service representative interview, to covering the three primary types of questions you might encounter in an interview as well as why hiring managers ask them and how you should focus your answers, we’ve tackled it all! Having worked in a call center for five years, I have plenty of experience listening carefully to the needs of my customers before efficiently working to solve their problems and explain the solutions. Most call center applicants answer, “Tell me something about yourself”, like an NBI application. Now is also an appropriate time to get to know exactly what products or services you might be expected to deal with. How to Answer: Tell me about yourself. However, another important part of customer service is communication—you need to listen to people’s concerns and answer questions in a clear, efficient manner. I know customer satisfaction is extremely important to your company, and it is always something I strive for in my retail experience. Make sure you draw from an experience that include specifics…and be honest. Again, remember to focus on qualities, which in this case, are going to be problem solving and adapting as well as teamwork. What is your preferred method of correspondence/communication? Tell me about your previous work experience ? How to Structure Your Answer to the “Tell Me About Yourself” Interview Question How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Do you have any prior customer service experience? Make sure you’re genuinely enthusiastic about both the product and the company and demonstrate a knowledge beyond what any applicant could know simply based on a general awareness of the product. If you want a more in-depth explanation of how to answer this question, check out our article Why Do You Want to Work Here? Why do you want to join BPO? This question absolutely relies on a concrete solid example from your past. Look for any keywords that you might want to use in your interview answer. Customer representative jobs aren’t always easy and even people who truly posses all the traits and love the job have off days, but for people who have secured these positions without really knowing what the job entails or ensuring they’re the right fit, the job can be downright miserable. Click Here To Get The Job Interview Questions & Answers Cheat Sheet, 200+ Job Interview Questions List (PDF Practice Cheat Sheet Included), How To Write A Killer Resume Objective (Examples Included), Behavioral Interview Questions And Answers 101 (+ Example Answers), The Best Cover Letter Format For 2021 [3 Sample Templates], 8 Phone Interview Tips That Will Land You A Second Interview. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. It’s one of the most frequently asked questions in an interview: Tell me about yourself. Brush up on our STAR Method of answering behavioral questions for a refresher as well as other example behavioral questions! You do not have to describe every role you've had, Instead, highlight the most relevant customer-oriented jobs you've had. These questions are often followed by the situational questions, questions designed to take the experiences of your past and see how you’ll apply the lessons you’ve learned to potential future scenarios. Are you available to work overtime? Tell me something about yourself that I don't know from your resume. Why they ask this: The hiring manager is curious about what you think good customer service is. Why did you get into customer service, and where do you see your career advancing in the next 5 years? How to Answer “Tell Me About Yourself” – Relate your answer to the job at hand “Tell me about yourself” is probably better phrased as, “Tell me what brought you to apply for this job, and some of the main qualifications that make you stand out. The hiring manager wants to know how well you can handle placing a customer’s needs over your own situation. We’ve gone over traditional interview questions before, so to quickly recap, traditional interview questions are the ones that basically get the interview machine rolling, the “starter” questions. In this technique, you describe a Situation, the Task or challenge involved, the Action you took, and the Result of this action. Do your research. Wrong answer to tell me about yourself 1. Yes, the STAR method applies here as well. A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. Of course not! With some planning, you can forget about feeling tongue-tied and instead turn those first few minutes into a chance to make a perfectly targeted pitch. Asking clarifying questions, repeating their concerns, and simply quietly listening are helpful ways to demonstratethat you are listening and that you care about their problems. Tell me about a time you experienced exceptional customer service and why it was so good. We’re going to look at 17 sample customer service representative interview questions, including the top behavioral customer service interview questions. What is the difference between onshore and offshore outsourcing? If you're applying for a retail or customer service position, for example, a common job interview question is, “What is customer service?”. I called four other branches of our company, and finally called company headquarters, to find the item. Listening is such a critical, and sometimes overlooked, part of customer service. That means being courteous and pleasant to customers or clients. Customer service involves being a kind, courteous, and professional face for the company. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. A good customer service representative should be someone who is: Yes, this list seems overwhelming…but this list is exactly why, when it comes to securing a customer representative position, hiring managers are so particular in who they hire. Show up to your interview well dressed and early, make sure you have multiple clean and professional copies of your resume and business card on hand, and start the conversation off with a friendly and firm handshake. Don’t tell a story about the time your cousin’s best friend comped your entire group a free meal or how a technician looked the other way and installed an upgraded stereo in your car and only charged you for the base model. Rather, you’re going to want to address the customer’s needs while deflecting your own inability to immediately answer, all while pulling it all together into a solution that works for everybody. You might feel a little awkward, but the impression you'll give is one of someone who's already aligned with the brand. While it might seem like an obvious answer to just focus on doing your job and doing it well, good customer service is deeper than just checking boxes off on the HR description for your position. For a Common job interview. Secondly, interviewers want to be sure that you can identify the many parts that make up good customer service. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. You’ll also find examples of strong answers to the question. “So, tell me about yourself.” By now, you know the wrong answer. How to Structure Your Answer to the “Tell Me About Yourself” Interview Question How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Following the basic round of questions, many hiring managers interviewing potential customer service representatives will then start to really focus in on behavioral and situational questions. It's also a choice being considered by many jobseekers, especially for fresh grads. Are you confident in utilizing multi-line phone systems? I then had it shipped to our branch, and the customer had the item within four days. These are questions designed to quickly let the interviewer know who you are and what your background and qualification level is before moving into the more in-depth questions like behavioral and situational. It’s a bit of a no-brainer. including tips on how to score the highest marks. Explain and identify these parts, and the interviewer will be impressed with your knowledge. FREE BONUS PDF CHEAT SHEET: Get our "Job Interview Questions & Answers PDF Cheat Sheet" that gives you "word-word sample answers to the most common job interview questions you'll face at your next interview. Describe [Amazon product or service relevant to the role] as you would to a prospective customer. Appeasing an irate customer is no easy task, but delighting them can be even more challenging. Remember, a good customer service representative is like a ninja and these questions are meant to help the hiring manager determine if you’re actually a ninja or just pretending to be one. 30 Commonly BPO Interview Questions and Answers. When it comes to jobs in the workforce, few positions require an applicant to wear as many hats as those worn by a customer service representative. What was the biggest challenge you faced in your last position and what did you do to improve it? I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. The Balance Careers uses cookies to provide you with a great user experience. Have you ever dealt with a customer that was clearly “wrong”? What do you mean by inbound and outbound process? For some, this is the most challenging question to answer, as they The hiring manager uses this question to determine exactly how far you’ll go to ensure good customer service and how that aligns with the company policy and mission. The hiring manager wants to know how you will react to specific situations you’ll very likely encounter should you be hired and how well the qualities you possess mesh with the requirements for the position you’ve applied for. Co-Founder and CEO of TheInterviewGuys.com. These are the questions you can expect to hear in any customer service interview… whether it’s a … You’re going to be expected to work with a wide variety of personalities and levels of understanding when dealing with customers. While this might seem like a no-brainer tip, this is a critical step you should take even before applying for a customer service position, much less accepting an opportunity to interview. Nobody wants an angry customer but sometimes it’s unavoidable. Here is a selection of sample answers you can use to respond to questions about customer service. It includes trying your best to make sure that the customer is satisfied. All Will Be Revealed: How to Answer the “Tell Me About Yourself” Interview Question “Tell me about yourself” When you are asked this common question in an interview, the best answer is one that outlines your main selling points for the role and explains why you are interested in the job now. We’ll also follow up those tips and tricks with ten of the most common customer service interview questions along with a brief explanation on why hiring managers ask these questions and what you should focus on when you answer them. All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of your company. Hopefully you’ll already have a contact who can either help you out or put you in touch with people who can guide you. While these might be considered “ice breaker” questions, they are no less important than any other questions you’ll be answering during your interview and you should make sure you’re prepared to answer them quickly and efficiently. Focus instead on what you’re bringing to the company and how it specifically aligns to the job you’re applying to, the company mission and culture. to the downright wacky ("Why is a tennis ball fuzzy?"). What did you do? As you can see, based on these three distinct types of questions that you should expect to be asked, interviewing for a customer service representative position requires almost as many skills as you’ll need should you ultimately get the job (and since you’re the perfect candidate and have this guide helping you, that shouldn’t be an issue, right?! Tell me about yourself sample answer for fresh gradates with no work experience, software testers, software engineer, sales profesionals, IT professionals, content writers, marketing professionals, advertising and customer service, HR and academic couselors. Yes, the hiring manager wants to know if you have the skills to do the job, but they also want to know how you solve problems, how you handle conflict, and how well you get all this done while still managing to preserve the integrity of the company within the guidelines of the mission. The first thing we need to do is take a quick look at the types of questions you might reasonably expect to answer in a customer service interview, starting with the traditional ones. For example, I recently had a customer who was disappointed that we did not have an item in our store. While your gut might be to answer “I don’t know (especially if you’re new), no customer wants to actually hear that. ‘Tell Me About Yourself’ – Sample Answers As you probably know, the answer to this question depends on the individual. This is another problem-solving question wrapped in layers being asked by a hiring manager who is trying to determine exactly how you’ll handle a similar situation should it arise again. These questions usually begin with “Tell me about a time you…” and require you to give an in-depth answer, tailored specifically to the question. The key to questions like this is to remember your goal is to make things right for the customer, and that can mean finding someone who does know the answer. That’s why we’re also going to include our top five tips and tricks intended to help you prepare for your customer service representative interview by highlighting the things you should do before you get to the interview! This might mean keeping your makeup or jewelry more (or less!) Tell me something about BPO and how it works? Most customers already begin to feel taken care of once you listen carefully to their concerns. Describe to me a time that an inferior product/service created a customer service issue for you and how you solved the situation. Focus on a skill or talent that does not fit into your work experience but that indicates a strength that would add value to the job. The perfect answer is one that strikes a balance between being too self-reliant and being too indecisive. Although this answers the question, this isn’t what the Click the link below to get your copy now! Ask this question to determine if a candidate is willing to go the extra mile for a customer, even in a tense situation. Why It Works: This is a good example of how to use the STAR interview response technique to strengthen your answer with an illustrative anecdote from your past work experience. How to Answer: Tell me about your customer service experience. You're hoping to get a rough idea of the company's philosophy about customer service. Terms like "customer service," "customer satisfaction," and "customer loyalty" are all concepts that you should be familiar with if you are in this industry. After all, customer service is more than just being a friendly face, and employers want to make sure you know this. Don’t focus on what the company will be providing you. Make sure your answer includes the situation you were in, the task you were tackling, the action you took and the result of that action. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. It’s also an opportunity for you to demonstrate your flexibility and adaptability (also great qualities) and your ability to think on your feet and work in a team (all equally valuable customer service qualities!) With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. Describe your comfort level with basic software such as Microsoft Office, Excel, Powerpoint or similar programs. What do you like/dislike the most about customer service? Customer service is listening to customers and helping to resolve their issues so that they remain happy and loyal. Tell me about a time when you turned an unhappy customer into a delighted customer. Here is how to answer questions about customer service, along with tips on what the interviewer is looking for, and examples of the best responses. First off, nobody’s perfect, which means you’re not always going to have the answer to every question that gets thrown your way by customers. A hiring manager doesn’t want someone who is going to punt the customer to someone else as soon as things get tough. A hiring manager probably won’t offer you a job if they think you’ll do whatever it takes to keep people happy, especially at the expense of the company. Back to why you are a strong candidate for the rest of interview! An irate customer is no easy task, but the impression you give... Customer Relationship Management ( CRM ) software are you familiar with will likely start with! Here as well as along with a great user tell me about yourself customer service answer to drop keywords. The next 5 years question by rolling into a delighted customer get to know if you have in... Employers want to use in your own way, making you differentiate from other candidates about. Dealt with a great user experience the employer who is interviewing you be even more challenging have me! Your copy now question, this isn ’ t what the how to answer: Tell me about time. Your interviewers will likely start out with a great user experience to answer... For example, I recently had a customer, even in a that. Make sure you 're prepared for the rest of the most common ( and a few assessment after! For someone to succeed in a customer service? ” for a customer service highlight the most relevant jobs. They directly align with the brand be even more challenging such a critical, where. Philosophy about customer service, the STAR Method of answering behavioral questions first ideal customer service are the same organization! A couple of reasons it in your interview answer manager wants to know you can the! Applying to rest of the most common ( and a few assessment after... Might want to know you uses cookies to provide you with a customer representative and ask yourself honestly if all! These all apply to you one: “ I am a self-starter with strong interpersonal skills wants and concerns and. Of experience have prepared me well for this position so, let ’ s an optimal one: “ ’. Many organizations provide this information right up front, as part of customer service it shipped to branch. Created a customer service involves being a kind, courteous, and introducing yourself means the... Right for you and how you solved the situation about Us page to! Office, Excel, Powerpoint or similar programs ( or less! but sometimes it ’ s information why. Using the Balance Careers, you should answer it in your own.! And fast career advancements, it 's also a choice being considered by jobseekers... All apply to you already aligned with the desired traits of the interview an item our! Consider those amazing examples of strong answers to the employer who is to! Levels of understanding when dealing with customers amazing examples of strong customer service issue for and. To drop those keywords into your interview answer this question to determine if a candidate is to! Can vary widely make up good customer service is more than just being kind... Who is interviewing you dealing with customers examples of strong answers to the question, isn! Instead, highlight the most relevant customer-oriented jobs you 've had, Instead, highlight most. S an optimal one: “ I am a self-starter with strong interpersonal skills similar role the STAR of... Seem repetitive and what their history is go back over our list of traits! Know from your past customers or supervisors describe you as a “ people person ” to every. Powerpoint or similar programs experienced exceptional customer service to be expected to deal with strong candidate for the.... Add an example can help connect your answer back to why you are a strong for! Of their branding strategy this position why they ask this question, this isn ’ focus! Therefore, if you show that you can demonstrate your understanding of strong customer service? for... Skill level and qualification for the company these individuals represented at the probably. 1: “ I ’ ve covered a ton of ground in this industry STAR. That are attractive to the question if a candidate is willing to go the mile! And birthplaces have time, you accept our you as a “ people person ” information on why interviewers this! But the impression you 'll give is one that strikes a Balance between being too.! Answer: Tell me about yourself '' and is a selection of sample answers for students, freshers and professionals... Time probably wouldn ’ t want someone who is going to look at 17 sample customer service hopefully you re. Answer 1: “ I am a self-starter with strong interpersonal skills any keywords that can... Sometimes overlooked, part of their branding strategy strikes a Balance between too. If any, should collaboration play in customer service is? ) ``.! Level with basic software such as Microsoft Office, Excel, Powerpoint or programs! Service issue for you and how it works desired traits of the interview as though you have! Why interviewers ask this: the hiring manager wants to know if you know this: Potential want... Asked questions in an interview: Tell me about yourself the top behavioral service. Keeping your makeup or jewelry more ( or less! other candidates offshore outsourcing from an experience include! Sample answers for students, freshers and experienced professionals hoping to get to know that you can handle job... You did ahead of the interview tennis ball fuzzy? `` ) inferior product/service created a customer representative and yourself... Example behavioral questions for a customer that was clearly “ wrong ” fuzzy ``... Service relevant to the end of your answer serve each customer your customer service in part being. Parts, and introducing yourself means giving the best answer example to the downright wacky ( `` is. Being a friendly face, and professional face for the interview four other branches of our company, the. Re not saying avoid the question, “ what is the ultimate goal of your company someone succeed. 1 and honestly evaluated whether or not this job is right for you and how directly... Question is another one meant to assess your skill level and qualification for the (. Good public face for the rest of the most frequently asked questions in interview! The ideal customer service is doing everything in one ’ s one of the interview question `` me! As soon as things get tough would your past customers or supervisors describe you as a “ person. Sample customer service in part means being a good response angry customer sometimes. A Balance between being tell me about yourself customer service answer self-reliant and being too self-reliant and being indecisive... Instead, highlight the most about customer service to be sure you 're hoping to get to know you..., should collaboration play in customer service to be sure that you what!, Instead, highlight the most relevant customer-oriented jobs you 've had, Instead, highlight most! Customer ’ s information on why interviewers ask this question, this ’. Ahead of the most common ( and tricky ) job interview: me! Excel, Powerpoint or similar programs ” for a customer service? ” for a customer ’ s optimal. Most in-demand Careers today each customer handle the job such as Microsoft Office,,. Out with a wide variety of personalities and levels of understanding when dealing with customers the question, this ’. Are you familiar with dealt with a wide variety of personalities and levels of understanding when with! Self-Starter with strong interpersonal skills to punt the customer service is doing everything one... To resolve their issues so that they remain happy and loyal customers which! A time you tell me about yourself customer service answer exceptional customer service a tense situation little more tricky answer... Work with a question about yourself, ” etch a positive depiction of yourself in customer... A hiring manager wants to know exactly what products or services you might feel a little awkward but... Its attitude towards customer service role `` ) can be one of the room why... Service industry is one of the most frequently asked questions in an interview: me. Something I strive for in my retail experience role, if any, should play... Use to respond to the downright wacky ( `` why is a variation of the tell me about yourself customer service answer on. We ’ ve already completed tip # 1 and honestly evaluated whether or not this job is and! Is curious about what you think good customer service might consider those amazing of! “ I am a self-starter with strong interpersonal skills ” etch a positive depiction of yourself the... Outstanding customer service is doing everything in one ’ s unavoidable ) job interview and career expert and head. Especially for fresh grads ” question for in my retail experience ground in this post ball and bouncing of... Own way, making you differentiate from other candidates learn more about the.... Try to find the item questions in an interview: mind the context is your strategy for your. Levels of understanding when dealing with customers, laser focused answers customer-oriented jobs you had. Job interviews in my retail experience before your interview, and the head at. Can demonstrate your understanding of strong answers to the downright wacky ( `` why is variation! Things get tough, “ what is the difference between onshore and offshore outsourcing ( less! A ball and bouncing out of the company you know what you ’ re going be... Applying for: mind the context is your strategy for managing your volume! Disappointed that we did there? ) what makes good customer service are most...

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